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Tourism Vancouver Visitor Centre

Closed Now: 9:00 am - 5:00 pm
Open today: 9:00 am - 5:00 pm
Review Highlights
Lovely central building near harbour and food courts

We booked three trips here with a friendly young English man, all very effecient and everything... read more

Reviewed 14 September 2018
_carolineascot16
,
Berkshire, United Kingdom
Mixed reception

Popped in here on a couple of occasion, the first time we had to interrupt 3 of the staff having a... read more

Reviewed 11 September 2018
alannsarah
,
Lewes, United Kingdom
Read all 274 reviews
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Traveller Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“canada place”(17 reviews)
“ask questions”(3 reviews)
About
The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond. We are open year-round, with the...more
Closed Now
Hours Today: 9:00 am - 5:00 pm
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Suggested duration: < 1 hour
Contact
200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
Downtown
Website
+1 604-683-2000
Call
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Reviews (274)
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31 - 40 of 220 reviews
Reviewed 14 September 2018

We booked three trips here with a friendly young English man, all very effecient and everything went to plan. He called one of the agents to check where they could pick us up from as we were not staying in a Hotel.

Date of experience: August 2018
Thank _carolineascot16
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 15 September 2018

Hello _carolineascot16, Thank you so much for your kind review. We are pleased that Shaun was able to assist you efficiently. Please visit us again soon on your next trip to Vancouver. Best wishes, SL

Reviewed 12 September 2018

Visited to ask about a ticket to save money on visiting a group of attractions together. System over compicated and had to speak to 3 different advisors to get only part of the solution.More

Date of experience: August 2018
Thank CumfyCritter
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 18 September 2018

Dear CumfyCritter, Thank you for taking the time to write a review about your experience in our Visitor Centre. Visitors' experience is important to us, therefore we always strive to provide an exceptional customer service and a professional guidance. I am sorry that you could...More

Reviewed 11 September 2018

Popped in here on a couple of occasion, the first time we had to interrupt 3 of the staff having a chat as we were completely ignored whilst standing at the counter, whilst on the second visit we were acknowledged immediately and the person was...More

Date of experience: August 2018
Thank alannsarah
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 12 September 2018

Hello alannsarah, We apologize with regards to your initial experience at our Visitors Centre. It is our goal to make every visitor feel welcome, and we strive to make sure they receive exceptional customer service. The visitors experience in our beautiful city is important to...More

Reviewed 10 September 2018

The staff is great and can answer any of your questions. We bought most of our tickets through them for a lower price and then were able to "skip the line" at the Aquarium and Capilano Bridge.

Date of experience: September 2018
Thank 67cbs
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 10 September 2018

Dear 67cbs! Thank you for taking the time to write a review about your experience in our Visitor Centre! We are glad the services we provide were useful to you. We hope to see you again in Vancouver! Regards, Yuliya

Reviewed 9 September 2018

Called in here a couple of times. Staff were very friendly and helpful. Maps and leaflets readily available. Tips for alternative ways to get to places.

Date of experience: August 2018
Thank _fionamdonaldson
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 10 September 2018

Dear _fionamdonaldson, Thank you for taking the time to write a review about your experience in our Visitor Centre! We are glad the services we provide were useful to you. We hope to see you again in Vancouver! Regards, Yuliya

Reviewed 28 August 2018

There is a wide variety of brochures and maps available, a lot of staff and all are very knowledgable and try to help the tourists.

Date of experience: August 2018
Thank sushiDarmstadt
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 28 August 2018

Hello sushiDarmstadt, Thank you for your kind review. Please visit us again on your next trip to Vancouver! Best, Sofia

Reviewed 27 August 2018

We wanted to book a couple of things, boat tripand Flyover Canada and the lady we spoke to was really helpful. She told us how to get the best deals and was quick and efficient. You can buy most tour, attractions and bus tickets here,

Date of experience: August 2018
Thank Shell306
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 28 August 2018

Hello Shell306, Thank you for your kind review. We are happy that you were able to get all the information you needed. Please visit us again on your next trip to Vancouver! Best, Sofia

Reviewed 27 August 2018 via mobile

We arrived in Vancouver today and immediately went here to get some information. A lovely woman named Ivy came over to us straight away, asked what kind of things we wanted to do and pretty much helped plan the next 4 days for us! She...More

Date of experience: August 2018
Thank Aman A
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 28 August 2018

Hello Aman A, Thank you for your kind review. We are so happy that Ivy was able to assist you with all of your needs. We hope you had a spectacular stay in Vancouver. Best, Sofia

Reviewed 26 August 2018

We visited ahead of leaving Vancouver on a self drive through British Columbia to Jasper and Banff We sorted our Park entry pass and picked up leaflets and advice. Staff were helpful and their advice set us up nicely for the adventure to follow.

Date of experience: August 2018
1  Thank U4630QNandyc
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 28 August 2018

Hello U4630QNandyc, Thank you for your kind review. Please visit us again on your next trip to Vancouver! Best, Sofia

Reviewed 24 August 2018

Incredibly helpful tireless folks who know and clearly love Vancouver will quickly assist you make the best of your stay..answering your questions and making suggestions about what to see to make the best of your time there without breaking the bank.

Date of experience: August 2018
1  Thank MarianPfl
Vancouver_Centre, Coordinator at Tourism Vancouver Visitor Centre, responded to this reviewResponded 24 August 2018

Dear MarianPfl, Thank you for your kind review! We are happy that you found our services useful! We hope to see you again in Vancouver. Regards, Yuliya

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Questions & Answers
Ask a question
loriwoodsansohn
20 June 2018|
AnswerShow all 8 answers
Response from Vancouver_Centre | Property representative |
Hello You could conveniently filter the search of the hotels by the neighbourhood on our website if you click on 'Places to stay' Sincerely, Yuliya Coordinator Experience Vancouver
1
Vote
jeremyoreilly
28 March 2018|
AnswerShow all 3 answers
Response from Vancouver_Centre | Property representative |
Hi Jerry, There are a few options depending on budget, time, and what you'd like to see. The fastest option in getting between Vancouver Victoria is a float plane or helicopter flight which takes about 35 minutes one way... More
1
Vote
Mary L
27 August 2015|
Answer
Response from Vancouver_Centre | Property representative |
HI Mary, There are a couple conventions/events happening around October 2nd and 3rd, such as the Vancouver Film Festival, so I wouldn't wait too long before making a booking. October is typically less busy in terms of... More
0
Votes