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Tourism Vancouver Visitor Centre

Open Now: 9:00 am - 5:00 pm
Open today: 9:00 am - 5:00 pm
Review Highlights
Very useful

We used this place to book and pay for 3 attractions. A previous review complained about the... read more

Reviewed 4 June 2012
Hobart, Australia
good service

They have excellent reference materials available to visitors and clients. The staff are... read more

Reviewed 22 May 2012
Port Moody, Canada
Read all 274 reviews
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Traveller Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“canada place”(17 reviews)
“ask questions”(3 reviews)
The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond. We are open year-round, with the...more
Open Now
Hours Today: 9:00 am - 5:00 pm
See all hours
Suggested duration: < 1 hour
200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
+1 604-683-2000
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Reviews (274)
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211 - 220 of 220 reviews
Reviewed 29 July 2012

Well, okay. Not much to recommend it except the great folks who staff it. They always have cheerful pills every morning so the help is readily available and affable. But the brochures are average.

Date of experience: March 2012
Thank KyotoBound
Reviewed 17 July 2012

Bev at the Vistor Centre sent us on a wild goose chase. She sent us 11 blocks the wrong way to get to some okay restaurants, when better restaurants and many of ths same ones were right next to our hotel, the Hyatt Regency. We...More

Date of experience: July 2012
1  Thank JonM88
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this reviewResponded 28 August 2012

Thank you for your review. I agree that our job is to make the visitor's experience easier rather than more difficult. I am sorry for the misdirection you were given, we have followed up with the volunteer involved so she is aware. I am glad...More

Reviewed 12 June 2012

The location was convenient to us because we had just disembarked a cruise at Canada Place. We were pleased with the variety of information available. What we were disappointed in was we asked to purchase a 2 day hop on hop off bus ticket but...More

1  Thank lmelb
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this reviewResponded 14 June 2012

Hi Imelb. I am sorry to hear you had a poor experience at our Visitor Centre. I apologize for the miscommuication that took place. We do sell both one day and two day tickets for our Hop-on Hop-off members, some we even sell the two-day...More

Reviewed 4 June 2012

We used this place to book and pay for 3 attractions. A previous review complained about the distance from downtown, but is not TNT far unless you are lazy. It also had free wi-fi. The staff were quite helpful and free shuttle buses left from...More

Date of experience: June 2012
1  Thank O3123MLmichaelc
Reviewed 31 May 2012

The location is ridiculous-- Too far away from the downtown. Not easy to reach by bus.More

Date of experience: February 2012
Thank hwljt
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this reviewResponded 14 June 2012

Thank you for your comments regarding our location. Our main location is across the street from the main cruise ship terminal and Convention Centres. We recognize that though Vancouver has a very walkable downtown, this location may not be convenient for all. So we do...More

Reviewed 22 May 2012

They have excellent reference materials available to visitors and clients. The staff are knowledgeable and provide good customer service.

Date of experience: August 2011
Thank GeorgetteMargaret
Reviewed 28 March 2012

If you want to make the most of your visit or check out new places as a local, then a stop at the Visitor Centre is worth your while. Get ideas, maps and information. Sure the internet is great, but a map in hand and...More

Date of experience: November 2011
Thank GlacierAir
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this reviewResponded 20 April 2012

Thanks for the great review, I'm glad we could help!

Reviewed 7 February 2012

I was travelling on my own and needed a little bit of local help, the staff at the visitor centre were very friendly and helpful. They were also good at pointing out ways to save money which was really useful because visiting lots of sites...More

Date of experience: October 2011
1  Thank NDThom
Reviewed 24 November 2011

Great source of information from the staff as well as a selection of leaflets and free internet access. Information about buses and the routes/numbers to specific destinations was helpful. I also booked my coach travel to Whistler from Downtown with Pacific Coaches as they pick...More

Date of experience: November 2011
Thank Sarah H
Reviewed 7 September 2011

Probably the nicest people I've ever met in any tourist center (and I've hit a few over the past 30 years or so). They not only give you information, they save you money. They knew all of the high points, had information, maps, and schedules...More

Date of experience: September 2011
1  Thank John S
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Questions & Answers
Ask a question
20 June 2018|
AnswerShow all 8 answers
Response from Vancouver_Centre | Property representative |
Hello You could conveniently filter the search of the hotels by the neighbourhood on our website if you click on 'Places to stay' Sincerely, Yuliya Coordinator Experience Vancouver
28 March 2018|
AnswerShow all 3 answers
Response from Vancouver_Centre | Property representative |
Hi Jerry, There are a few options depending on budget, time, and what you'd like to see. The fastest option in getting between Vancouver Victoria is a float plane or helicopter flight which takes about 35 minutes one way... More
Mary L
27 August 2015|
Response from Vancouver_Centre | Property representative |
HI Mary, There are a couple conventions/events happening around October 2nd and 3rd, such as the Vancouver Film Festival, so I wouldn't wait too long before making a booking. October is typically less busy in terms of... More