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Tourism Vancouver Visitor Centre

Certificate of Excellence
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Address: 200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
Phone Number:
+1 604-683-2000
09:00 - 17:00
Open now
See all hours
Sun - Sat 09:00 - 17:00
Recommended length of visit: <1 hour

The Visitor Centre is your one stop shop. Our professional, multilingual,...

The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond.

We are open year-round, with the exception of December 24th, 25th, 26th, and January 1st.

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TripAdvisor Reviewer Highlights

Read all 85 reviews
Visitor rating
  • 43
  • 15
    Very good
  • 7
  • 2
  • 2
Visit This Centre Early Whilst In The City

If, like us, you are in the City for a few days, then make sure you visit the Centre to get all the information you need of the various attractions in the area. Racks of... read more

Reviewed 2 weeks ago
Portsmouth, United Kingdom
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85 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Portsmouth, United Kingdom
Level Contributor
1,363 reviews
801 attraction reviews
common_n_attraction_reviews_1bd8 578 helpful votes
Reviewed 2 weeks ago

If, like us, you are in the City for a few days, then make sure you visit the Centre to get all the information you need of the various attractions in the area. Racks of information leaflets and welcoming and knowledgeable staff. Close to Canada Place from where a number of the City Tours embark, which can be booked in... More 

Thank bsandrs
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this review

Thank you for taking the time to leave us a review, we're glad you had a good experience, and hope to see you again soon! - RD More 

Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

We arrived in between seasons, and the staff was very helpful to explain what happens between seasons. We bought our tickets with discount for Capilano park., which she mentioned that it would cost a bit more if we bought at the park.

Thank Solhulahula
Cara V, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thank you for taking the time to write a review. We hope to see you in Vancouver again soon! More 

Level Contributor
146 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
Reviewed 5 weeks ago

the place to find what to do and where to go with very welcoming staff. Note as well that you can purchase your tickets for the shows and the have half price offers from time to time. So if you plan to see a show, it is worth to pass by or at least give them a call to check... More 

Thank Zatash
Washington DC, District of Columbia
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 20 April 2017

Edward greeted us at the door and spent as much time as we needed to plumb the depth of his knowledge. Very helpful and greatly valued. Thank you!

Thank TravelerDCMD
Cara V, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thank you for stopping by and writing a review. We will pass along your appreciation to Ed, one of our amazing volunteers. More 

Leipzig, Germany
Level Contributor
76 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed 7 April 2017

Very helpful and nice staff. They have a lot of information there. It is located in the heart of the city.

1 Thank Anne1617
Cara V, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for visiting us and taking the time to write this kind review. We hope to see you again! More 

United Kingdom
Level Contributor
1,683 reviews
1,153 attraction reviews
common_n_attraction_reviews_1bd8 2,123 helpful votes
Reviewed 9 February 2017

More tourist information offices should be like this. free wifi, brochures, maps and friendly and knowledgeable staff listening to your plans and advising you. You can also buy transport tickets from here. I popped here regularly to plan and organise my activities.

Thank PrestonGuild
Vancouver, Canada
Level Contributor
172 reviews
90 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
Reviewed 2 February 2017

Located in the heart of the hotel area, this great centre offers tourists lots of information about all the things they can do in Vancouver and one can usually purchase tickets for some of the special activities there as well. Staff are very helpful!

Thank Sandy C
Perth , Australia
Level Contributor
56 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 7 December 2016

Found this gem on our first day in Vancouver down by the waterfront . Very friendly and knowledgeable staff. Nothing is too much trouble and there is a wealth of informational brouchures to choose from. I would recommend the first time traveller to this district to come down and talk to the staff.

Thank Denhop
Level Contributor
48 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 7 December 2016

The person wasnt very helpful at all. There wasnt anything new beyond the research that i had already done. Maybe if you hadnt planned AT ALL then i would recommend the visitors centre but for me personally, you could probably skip this place.

Thank 643yejink
Tucson, Arizona
Level Contributor
1,769 reviews
924 attraction reviews
common_n_attraction_reviews_1bd8 2,112 helpful votes
Reviewed 12 November 2016

This well-run visitor center offers myriad free brochures, maps, bus schedules, discounts on some attractions and sightseeing tours, complimentary Internet access, information on lodging and the list goes on. Knowledgeable staff stands ready to answer questions and will seek visitors out during quiet periods. For example, we arrived at 4 on a Saturday afternoon in November when only two other... More 

1 Thank Rumples

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Tourism Vancouver Visitor Centre and other visitors
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Questions? Get answers from Tourism Vancouver Visitor Centre staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Downtown

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Vancouver's business district, the Downtown area is bustling with smartly-dressed folks balancing their lattes and briefcases to and from work. The area's plethora of contemporary commercial, residential, and corporate spaces has bred a landscape of nouveau restaurants, chain cafes, and upmarket shopping options. However, located right on the waterfront of Vancouver's energetic Harbour, Downtown is a also popular public meeting spot, with a massive public library and convention center attracting a bevy of visitors both local and not, as well as a hotspot for the arts, being home to some of Vancouver's most cutting-edge galleries. With behemoth architecture and a professional air, Downtown means business.
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