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Tourism Vancouver Visitor Centre

200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
+1 604-683-2000
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Review Highlights
All the information on what to do in Vancouver

We called into the centre while we where in the city. One of the volunteers, Dorothy spent quite a... read more

Reviewed 5 days ago
blc45reb
,
Perth, Australia
via mobile
Great Staff

Just dropped in to get a map and get oriented to the city. The staff were very helpful and I got my... read more

Reviewed 6 days ago
trainfan2000
,
Hamilton, Canada
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  • Excellent70%
  • Very good20%
  • Average6%
  • Poor1%
  • Terrible3%
Travellers talk about
About
The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond. We are open year-round, with the...more
Closed Now
Hours Today: 9:00 am - 5:00 pm
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Suggested duration: < 1 hour
Contact
200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
Downtown
Website
+1 604-683-2000
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Write a ReviewReviews (181)
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"visitor's center"
in 3 reviews
"helpful volunteers"
in 2 reviews
"questions answered"
in 2 reviews
"canada place"
in 9 reviews
"purchase tickets"
in 2 reviews
"information"
in 44 reviews
"attractions"
in 14 reviews
"leaflet"
in 6 reviews
"tourists"
in 7 reviews
"itinerary"
in 2 reviews
"outing"
in 2 reviews
"waterfront"
in 4 reviews
"washroom"
in 2 reviews
"knowledge"
in 3 reviews
"activity"
in 3 reviews
"downtown"
in 6 reviews
"transit"
in 2 reviews
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1 - 10 of 143 reviews

Reviewed 5 days ago via mobile

We called into the centre while we where in the city. One of the volunteers, Dorothy spent quite a bit of time giving us information on transport in and around the city, she told us about the day pass that you could buy, that lasted...More

Thank blc45reb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 3 days ago

Hi blc45reb, Thank you so much for your feedback. We are happy to hear that Dorothy was such a great help. We hope to see you again next time you are back in Vancouver! Best, SL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago

Just dropped in to get a map and get oriented to the city. The staff were very helpful and I got my information easily. It was obvious in talking to the person that they really enjoyed their city and were wanting to share it with...More

Thank trainfan2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 5 days ago

Thank you for stopping by our Visitor Centre and providing this great review. Our volunteers and staff are very passionate about Vancouver and love sharing their knowledge with our visitors, I'm glad that came across during your visit.

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Reviewed 6 days ago

They knew all the answers to our questions. They had pamphlets there for easy access. There always seem to be someone at the desk to help everyone.

Thank anthonyvU5474HT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 5 days ago

Thank you for your kind review. Please stop by and visit us again when you're back in Vancouver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 1 week ago

We have nothing but great things to say about the visitor centre - especially Sean. We were greeted by a volunteer who quickly directed us to Sean. We had already in mind what we wanted to do,Sean made it all happen for us, booking transfers...More

1  Thank BruceSheree W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 1 week ago

Hi Bruce, We are so pleased that you had such a wonderful experience at our Visitor Centre, and that Shaun was such a great help. Thank you for your warm feedback, and we hope to see you again during your next visit! Best, SL

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Reviewed 2 weeks ago via mobile

Having travelled all the way from England and struggling with a tight budget I have been very grateful for their help! Namely Yuliya your help has been invaluable and I'm truly grateful, many thanks Alison x

Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 2 weeks ago

Hi Alison, We are so happy that we made a difference in your travels. We sincerely hope you enjoyed Vancouver! Thank you for stopping by the Visitor Centre. Best, SL

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Reviewed 3 weeks ago via mobile

Staff here especially Justine were so lovely, knowledgeable & friendly. Got loads of info & leaflets. Well worth booking most things through them as you get a discount, don’t forget to ask for pensioners rates. Very central as it’s in Canada place.

Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I visited this tourist information office in the morning of our first day in Vancouver because I wanted some advice about Grouse mountain and Capilano. We only had to wait a few minutes to be seen and the staff member we spoke to was friendly...More

1  Thank JoandBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 3 weeks ago

Hello Joan, Thank you so much for your visit and your review. We are going to pass this message to Shaun, the staff member that helped you guys. We are now waiting to welcome you guys again in our spectacular city! Kind regards, AK

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Reviewed 4 weeks ago

Volunteers were wonderful!! They approach you as soon as you walk in the door, engage, ask about your interests, then offer lots and lots of suggestions and advice. Like buying attracgtion tickets there at a discount. Wow! And transit passes! And more! We took full...More

Thank TO_Trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 3 weeks ago

Thanks for your review! We have to agree, our volunteers are wonderful! So glad you were able to visit us throughout your stay and we were able to be of service. Be sure to stop by again if you find yourself back in Vancouver.

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Reviewed 16 April 2018

I always call here early on in my trips to Vancouver. As always, the staff this time were friendly and knowledgeable - with enough people on hand so there was no waiting to be helped.

Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 4 weeks ago

Hi Geoff B, thank you for your review! We are glad to know you found what you were looking for at our visitor centre -EB

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Reviewed 6 April 2018 via mobile

Very friendly and great customer service. Many brochures and maps available. Helped plan out a bus ride from my Airbnb apartment to several tourist attractions.

Thank estoyaqui54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 9 April 2018

Thank you very much for your kind review. We are glad, that we were able to help you with your travel needs. Hope to see you again one day in our city. All the best for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Downtown
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Ask a question
Questions & Answers
JerryO'R
28 March 2018|
AnswerShow all 3 answers
Response from Vancouver_Centre | Property representative |
Hi Jerry, There are a few options depending on budget, time, and what you'd like to see. The fastest option in getting between Vancouver Victoria is a float plane or helicopter flight which takes about 35 minutes one way... More
1
Vote
Mary L
27 August 2015|
Answer
Response from Vancouver_Centre | Property representative |
HI Mary, There are a couple conventions/events happening around October 2nd and 3rd, such as the Vancouver Film Festival, so I wouldn't wait too long before making a booking. October is typically less busy in terms of... More
0
Votes
Mary L
27 August 2015|
Answer
Response from Vancouver_Centre | Property representative |
Hi Mary, I've looked through the events and the convention centre calendar and there is no large convention in town September 2nd or 3rd. There are some events taking place, such as the Pacific National Exhibition, which... More
0
Votes
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