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Downtown Kelowna Visitor Centre

Closed Now: 8:30 am - 5:30 pm
Open today: 8:30 am - 5:30 pm
Review Highlights
Helpful staff and lots of information

We went to the Visitor Center as part of the Bead Trail. The visit was enjoyable since we got a... read more

Reviewed 3 November 2018
GenePP
,
Henderson, Nevada
beautiful new building

what a great new building,much improved over the previous location. Staff is not omly friendly but... read more

Reviewed 29 September 2018
montyf881
,
Kelowna, Canada
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Traveller Overview
  • Excellent61%
  • Very good31%
  • Average4%
  • Poor2%
  • Terrible2%
2 Nov 2018
“Helpful staff and lots of information”
28 Sep 2018
“beautiful new building”
About
As Kelowna's official travellers' resource, Tourism Kelowna's Downtown Visitor Centre can assist you with many services, including making reservations for accommodations, attractions, and tours. Our staff and volunteers can also offer suggestions...more
Closed Now
Hours Today: 8:30 am - 5:30 pm
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Suggested duration: < 1 hour
Contact
238 Queensway Avenue, Kelowna, British Columbia V1Y 6S4, Canada
Website
+1 250-861-1515
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Reviews (48)
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1 - 10 of 36 reviews
Reviewed 3 November 2018

We went to the Visitor Center as part of the Bead Trail. The visit was enjoyable since we got a story of the bead and it's relationship to Kelowna. We did get some great information on other places we might have not visited except for...More

Date of experience: September 2018
Thank GenePP
VisitKelowna, Social Media & Communication at Downtown Kelowna Visitor Centre, responded to this reviewResponded 14 November 2018

Hello GenePP - Melissa here from Tourism Kelowna. Thank you for taking the time to provide positive feedback from your recent visit to our visitor centre. We are happy to hear that you found the bead you were looking for and that you learned about...More

Reviewed 29 September 2018

what a great new building,much improved over the previous location. Staff is not omly friendly but very knowledgeable. a must stop for both visitors and locals

Date of experience: September 2018
Thank montyf881
VisitKelowna, Social Media & Communication at Downtown Kelowna Visitor Centre, responded to this reviewResponded 16 October 2018

Greetings montyf881 - Melissa here from Tourism Kelowna. Thank you for taking the time to stop by our Kelowna Visitor Centre and to post your positive review of our new location and our staff. We look forward to welcoming you again soon!

Reviewed 18 September 2018

We called in the downtown Kelowna visitor centre for specific information. The staff were friendly and helpful. New location on the waterfront close to the downtown area.

Date of experience: September 2018
Thank Edwin F
VisitKelowna, Social Media & Communication at Downtown Kelowna Visitor Centre, responded to this reviewResponded 28 September 2018

Hi Edwin F - We appreciate you taking the time to post your review. Glad to hear our staff were friendly and helpful. We hope to welcome you back to Kelowna again soon!

Reviewed 12 September 2018

The staff are friendly and knowledgeable. They offer maps and guides and actually go over them with you to ensure you understand and have clear instructions/directions. Ours even gave us a parking tip! Very modern facility.More

Date of experience: September 2018
Thank KentWong405
VisitKelowna, Social Media & Communication at Downtown Kelowna Visitor Centre, responded to this reviewResponded 28 September 2018

Hello KentWong405 - thank you for taking the time to provide your review. We are pleased that you enjoyed your experience at the Visitor Centre and happy to hear that our staff were able to assist you in finding what you needed. We look forward...More

Reviewed 20 August 2018

Fabulous place to stop in and get information on Kelowna and its attractions. The staff were friendly and informative.More

Date of experience: May 2018
Thank travellingshow2013
VisitKelowna, Visitor Experience Co-ordinator at Downtown Kelowna Visitor Centre, responded to this reviewResponded 30 August 2018

Hello, travellingshow2013. We appreciate you taking the time to post your review and are happy to hear that you had a positive experience at our new Kelowna Visitor Centre. We hope you enjoyed your time in Kelowna and look forward to welcoming you back in...More

Reviewed 18 July 2018

We stopped in this helpful Downtown Kelowna Visitor Centre to kick off our winery tour Okanagan Style. Lots of information almost too many choices.More

Date of experience: June 2018
Thank chickandbeast
VisitKelowna, Visitor Experience Co-ordinator at Downtown Kelowna Visitor Centre, responded to this reviewResponded 9 August 2018

Hello, chickandbeast. Thank you for stopping by our new Kelowna Visitor Centre and for taking the time to provide your review. We are happy to hear our team was helpful in helping you plan your winery tour - there are definitely a lot of choices!...More

Reviewed 10 July 2018

Location right downtown on the water front. Great for people already in Kelowna, but not a very good location for people looking for it as they drive through Kelowna.More

Date of experience: June 2018
Thank PepperPot201561
VisitKelowna, Visitor Experience Co-ordinator at Downtown Kelowna Visitor Centre, responded to this reviewResponded 9 August 2018

Hello, PepperPot201561. Thank you for taking the time to provide your feedback about our new Kelowna Visitor Centre. Visitor centres are changing from high vehicle-traffic highway buildings to areas in high pedestrian-traffic locations. We were seeing a declining number of visitors at our former location,...More

Reviewed 6 July 2018 via mobile

I was in Kelowna so I took a quick drive down to take a look at the visitor center. Really stupid location, where the heck am I supposed to park 50 feet of truck and trailer looking for local information. Somewhere on the highway would...More

Date of experience: July 2018
Thank R9848YJjimm
VisitKelowna, Visitor Experience Co-ordinator at Downtown Kelowna Visitor Centre, responded to this reviewResponded 9 August 2018

Hello, Jim. Thank you for taking the time to stop by our new Kelowna Visitor Centre; we appreciate you taking the time to pass along your feedback. Visitor centres are changing from high vehicle-traffic highway buildings to areas in high pedestrian-traffic locations. We were seeing...More

Reviewed 30 September 2017

Stopped quickly to use the restroom. Everything inside and out is very clean. Staff is very friendly and helpful. A decent selection of souvenirs and the usual maps, etc. On the hilltop before you head into town so it's got a nice view and a...More

Date of experience: September 2017
Thank hapagirl908
VisitKelowna, Visitor Sales & Services Co-ordinator at Downtown Kelowna Visitor Centre, responded to this reviewResponded 4 October 2017

Hello hapagirl908 - thank you for taking the time to post your review. Based on your description of the building, it sounds like you may have stopped at the Thompson Okanagan Connector Visitor Centre; they are the closest visitor centre to Kelowna that sits atop...More

Reviewed 24 September 2017

Kelowna has a lot going on, so with only 3 days to explore, the visitors centre helped set an agenda of things to my interest.More

Date of experience: August 2017
1  Thank CodyMav
VisitKelowna, Visitor Sales & Services Co-ordinator at Downtown Kelowna Visitor Centre, responded to this reviewResponded 29 September 2017

Thank you so much for taking the time to post your positive feedback, CodyMav, and for sharing your pictures! We are happy to hear our team was able to help fill your time in Kelowna with interesting things to do and see. Hopefully we can...More

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