Summerhill Pyramid Winery
Summerhill Pyramid Winery
4
10:00 AM - 6:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Canada's largest organic winery and premier producer of sparkling wine. Enjoy the stunning view, wine tasting and tours, and wine paired cuisine in the Sunset Organic Bistro.
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Neighbourhood: Southwest Mission
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4.0
806 reviews
Excellent
369
Very good
228
Average
97
Poor
64
Terrible
48
John
1 contribution
Sept 2020
I am encouraging people not to frequent Summerhill Winery or Summerhill Pyramid Winery in Kelowna. I booked a reservation three weeks in advance for the outdoor dining area for 11 of us (One table is six and one table of five ). We emphasized that it is the outdoor area we would like to be seated in. The person that took my reservation confirmed that we would have outside tables In the outside patio area. One week before our reservation we got a call from the Summerville Pyramid Winery and they informed us that they will not be honoring our reservation and we could not have outside dining for that night. They decided to cancel our reservation as they had a larger group that wanted to book the outside area. And as I mentioned we went through great lengths to stress that it is the outside dining area we would need to have dinner there. Obviously the almighty dollar is more important to them than honoring a reservation commitment. I encourage you not to frequent this restaurant as if this is the way they treat their customers then you might wanna question all their other practices when they serve their customers. For better suggestions for winery restaurants in Kelowna I encourage you to try Quails Gate Winery, Mission Hill Winery and Cedar Creek Winery. All have fabulous restaurants with fabulous food and they know how to treat their customers honorably.
Written 18 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rosanna M
2 contributions
Aug 2020 • Couples
On the face of it Summer Hill has all the ingredients to be wonderful restaurant and experience; the view is stunning and the wine is great although unfortunately the same can’t be said for the service, and I can only echo and add to recent negative reviews. The service is utterly awful. Our server from the get go was passive and disinterested, creating an uncomfortable atmosphere. We continued the evening ignoring that and working our way to the mains. We noticed on arrival of the food a mistake had been made having been sent tofu instead of halloumi, disappointing but an easy fix. When our server (finally) came back to check on us we informed him of this mistake. Without even checking, he told us we were wrong, we tried to be polite and suggested he check with the chef. Another 10 minutes later after checking on multiple tables he returned with the same dismissive response (we got the impression he forgot about us). My fiancé and I have been vegetarian for 5 years and we are from a Greek Cypriot family so to try and sell us tofu instead of halloumi is almost comical.
After our complaints fell on deaf ears we were keen to leave the restaurant quickly, again our server ignored us, we waited for the bill and for him to eventually swan over with the card machine in some kind of pathetic power play. When we finally settled up my fiancé told him how disappointed we were with the experience and he just shrugged his shoulders.
We left disappointed and soured, the next day we called the manager she was initially great and understanding. She offered for us to return in an attempt to rectify the situation, we refused (it would have been to uncomfortable) so instead she suggested complimentary wine. We agreed since that felt a happy compromise, she told us to email her to let her know when we would be around to pick up. We did; later that day we received an email informing she had ‘spoken to higher ups and reviewed the situation ‘ and would now only be offering a discount on any wine we might purchase.
The idea this was a fix for the evening was again laughable.
Take in the view somewhere else and spare yourself the unsavoury encounter.
After our complaints fell on deaf ears we were keen to leave the restaurant quickly, again our server ignored us, we waited for the bill and for him to eventually swan over with the card machine in some kind of pathetic power play. When we finally settled up my fiancé told him how disappointed we were with the experience and he just shrugged his shoulders.
We left disappointed and soured, the next day we called the manager she was initially great and understanding. She offered for us to return in an attempt to rectify the situation, we refused (it would have been to uncomfortable) so instead she suggested complimentary wine. We agreed since that felt a happy compromise, she told us to email her to let her know when we would be around to pick up. We did; later that day we received an email informing she had ‘spoken to higher ups and reviewed the situation ‘ and would now only be offering a discount on any wine we might purchase.
The idea this was a fix for the evening was again laughable.
Take in the view somewhere else and spare yourself the unsavoury encounter.
Written 15 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JC1Montreal
montreal,Qc56 contributions
Sept 2020
We are talking about Thursday, September 3, so before the start of the long WE of the labor day. We call the Summer Hill restaurant in the morning and ask for a table for 2 around 7-8 o'clock. The answer is that the restaurant is full and the only table available is at 6 am. It's really tot considering our day program but we accept. We arrive on time without having had time to rest and change and to our surprise the restaurant is practically empty, however we are denied a table on the terrace pretending that everything is reserved. We leave after a very average meal at 7:45 am and the restaurant is still almost empty ! I ask the manager and she explains that they had that night an exceptional rate of "no show" .... and she wanted me to believe her !!! Many restaurants have this stupid policy of hoping to fill their room by keeping the best hours but it's really shocking. This restaurant should focus on the quality of its service and the food they serve and do everything to satisfy the customers. In these difficult times for restaurants they should do everything to please us and not put us off. The manager should change jobs and not take clients for fools. Wasn't going to eat there, there's a lot better and nicer in Kelowna.
Written 7 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sidneymom
North Saanich, Canada263 contributions
June 2021 • Couples
Wine tasting gives you a nice selection of 5 different wines you select. The cost is free if you purchase a bottle of wine. We purchased a sparkling Cipes Brut and a Cab Franc. Both were excellent but not cheap but what BC wine of any quality is a deal . Price for being Canadian.
Written 25 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sivaranjani O
1 contribution
Sept 2021 • Family
My family and I travelled from Toronto to Edmonton, Banff to Kelowna. We were excited to enjoy some lunch and do some wine tasting at Summerhill Winery. We walked in as online I had some issues trying to make a reservation and it was stated online that walk-in was welcomed.
When we arrived, we waited a bit before we were acknowledged by a staff member. The Bistro was not busy. The host asked do you have a reservation as we don’t take walk ins.
I explained I had issues online and she said try and make reservations online you may get it, you may not. I was able to make reservations for 2pm it was 1:45pm. Another guest came in and it didn’t look like they had reservations and the host took them right away to be seated. The host came later and I showed her the reservations and she said come back at 2pm. It states to arrive 10 minutes before reservation on our confirmation. At this point we can feel that we were being treated poorly and felt segregated. We no longer wanted to eat here. I am south Asian and my husband was Eastern European never in our lives have we been poorly treated. We didn’t wear flashy clothes, nor did we look messy. My family and I decided to take our business elsewhere-I have been to many wineries around the world: France, Portugal, Spain, Italy, in Ontario and have never been treated like this. Absolutely disgusting service. When I went back to share my feedback and asked for the manager of the Bistro it was the host that we were dealing with the whole time. She didn’t care if we left and didn’t try to make an effort to welcome our business.
If you want to support a place that’s discriminatory and feel segregated, then this is for you, otherwise please take my advice and take your hard earned dollars and business elsewhere.
When we arrived, we waited a bit before we were acknowledged by a staff member. The Bistro was not busy. The host asked do you have a reservation as we don’t take walk ins.
I explained I had issues online and she said try and make reservations online you may get it, you may not. I was able to make reservations for 2pm it was 1:45pm. Another guest came in and it didn’t look like they had reservations and the host took them right away to be seated. The host came later and I showed her the reservations and she said come back at 2pm. It states to arrive 10 minutes before reservation on our confirmation. At this point we can feel that we were being treated poorly and felt segregated. We no longer wanted to eat here. I am south Asian and my husband was Eastern European never in our lives have we been poorly treated. We didn’t wear flashy clothes, nor did we look messy. My family and I decided to take our business elsewhere-I have been to many wineries around the world: France, Portugal, Spain, Italy, in Ontario and have never been treated like this. Absolutely disgusting service. When I went back to share my feedback and asked for the manager of the Bistro it was the host that we were dealing with the whole time. She didn’t care if we left and didn’t try to make an effort to welcome our business.
If you want to support a place that’s discriminatory and feel segregated, then this is for you, otherwise please take my advice and take your hard earned dollars and business elsewhere.
Written 10 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sivaranjanio,
I am saddened you had this experience with us. I was in the bistro that day and I wish I could have helped better. Please understand this is not who we are or what are business is. We should have gone out of our way to make you feel comfortable. We may not have been busy, but we were understaffed so were pacing tables differently. This should have been explained to you better. There are so many things we should have done better in honouring you. Please know we will spend more time with our staff training them so that no one feels discriminated against.
Sincerely, Jeremy Luypen, Food & Beverage Director
Written 10 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Linda j
Canmore, Canada16 contributions
Apr 2021 • Family
Went there on the last day of the mini trip with the fam to do maybe some tasting, get the wine and for photos. They had moved their store for the day, and set up an assuming pop up shop in the front of the building as they were undergoing some type of renovation. the lady helping us seemed to be in rush to get us out of there. So we got couple of wines and left. No offer of tasting or sharing the history of the vinery- nothing. We planned for staying for 2 hours but landed up leaving within 10mins... other wineries we went to were more hospitable.
Written 11 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson L
Kelowna, Canada5,040 contributions
June 2020
This is an amazing winery! The wine here is delicious, I highly recommend coming here for a wine tasting. The sparkling are all so good and the ice wine. We can't wait to come back again for more wine! The location is beautiful and the views are so nice.
Written 28 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vbrother
Abbotsford, Canada837 contributions
Sept 2022
This was the wine tasting that we enjoyed the least. There is no tasting fee but we did not care for any of the wines. The server was taking care of our table as well as another table and did not really take time to give us much of an explanation on any of the wines. She was just rushing us through.
We would not serve some of the wines that they were serving, they were that bad and also pricey for the quality.
This is a definite miss.
We would not serve some of the wines that they were serving, they were that bad and also pricey for the quality.
This is a definite miss.
Written 4 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan L
Calgary, Canada77 contributions
June 2023 • Couples
We bypassed the wine tasting as we were wanting to have a glass of wine and food on the deck overlooking the gorgeous views. We ordered the charcuterie for $42.00 and while edible it was overpriced for the tiny bit we received and the toast was everyday bread you would use for a child’s pb&j sandwich. The rose wine was lovely and I would go back to enjoy a glass on the deck but I would not order food. We also did not like preordering our selection at the cash register as it seemed impersonal and no one was there for 10 minutes. It was also self serve water service. This winery definitely does not make guests feel welcomed or special.
Written 14 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
N8015TKnancyc
Swansea Point19 contributions
Feb 2020 • Couples
We had a taste given us on Saturday evening at the Dakota Comedy Lounge which Summerhill winery sponsored. We went the next day..Sunday to find this place and buy a few bottles to take home. Toured around the winery and learned their whole operation is organically based. Love that!!!
They have an interesting gift shop and a bit of an art gallery to peruse. We enjoyed our experience there. There is also an completely organic restaurant which we'll have to try next time. Looked good but we'd just eaten.
They have an interesting gift shop and a bit of an art gallery to peruse. We enjoyed our experience there. There is also an completely organic restaurant which we'll have to try next time. Looked good but we'd just eaten.
Written 12 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is there an outdoor area to eat that our dog can be near us? Or outdoor wine tasting?
Thanks
Written 1 August 2019
Yes! Summerhill allows dogs, we actually had our dog arrive after the ceremony for some photos. He just wasn't allowed inside the winery. In the summer they have an outdoor tasting bar and a food truck!
Written 21 August 2019
Hi Lyndsay, we're on leash dog friendly, yes, but unfortunately dogs can't come into the wine shop or restaurant. From time to time guests tie up a dog in our shaded entry and we put out a bowl of water.
Written 13 August 2018
Can we just stop in and explore the grounds and do a tasting, without booking a tour? We plan to arrive around 1pm but there isn't a tour until 2pm (and we have lunch reservations at 2:30pm elsewhere so can't stay). Thanks in advance!
Written 9 May 2017
Absolutely. You are welcome anytime. The grounds are open to explore and the tasting bar welcomes walk-in tastings from 9 am - 7 pm everyday.
Written 9 May 2017
Bonjour du Québec ... nous visiterons votre région en septembre. Est-ce que la visite guidée de vos installations peut avoir quelques mots en Français ? Merci
Written 19 August 2016
C'est possible.
S'il vous plaît appeler à l'avance.
1 800 667 3538 ext 106
Written 20 September 2016
Colleen M
Oro Station, Canada
Hello, planning a visit to your winery in early July and would like to know if you have a bed and breakfast on site as well. Also, do you by any chance allow children (10 & 8 ) to do the tour?
Written 11 May 2015
Hello Colleen,
We do not have a B&B but friends of ours own and operate A Touch of English B&B, which you can find on the web (we are not allowed to post URLs in these replies) This is in downtown Kelowna and we consistently hear very good reviews.
We do absolutely welcome children on tours.
Yours,
Ezra Cipes
Written 11 May 2015
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