We booked this tour the night before via the website as we only had a few days in the National Parks and we'd be disappointed if we had not seen at least wild bears on our Canada trip (nothing so far). Felt it was a bit of a gamble but we probably won't get the chance again.
Well the tour guide arrived at our hotel lobby promptly at 5:15pm, introduced himself as Jasper John and we had a brief chat as we walked to the bus, could tell he was a friendly, engaging person. We were the first on board the minibus so got the pick of the seats. It was a new, clean, air conditioned and comfortable minibus and a quiet engine - very pleasant.
After collecting at one more hotel, we set off.
It began to become apparent that Jasper John is a quirky (in a very good way) guide and he made the trip all the more enjoyable with his stories from his many years in the Rockies etc. (The speakers seemed to be just right on the bus as often these things begin to grate on you and are painful by the end.)
I won't spoil the stories for others but this makes the travel in between fly by!
He is clearly someone who has a deep appreciation and cares for the wildlife of Canada, taking time to point out, stopping the coach, to see the osprey and its nest which he knew are very rare in the UK.
So in the end we saw several bears (including a Cinnamon bear, a rare paler black bear), Elk, deer, osprey etc.
As others have mentioned the tour exceeded the allotted time by several hours so that we got the best chance of seeing the animals, so this seems to be a reliable feature.
Jasper John also explains where to look and when and sign, tracks to look out for so you can use this knowledge in future.
All in all an excellent excursion with a guide who is knowledgeable, friendly and entertaining.