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Willow Stream Spa at The Fairmont Banff Springs

405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
+1 403-762-1772
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Review Highlights
Simply awesome

We are very lucky to have this awesome world class facility right on our doorstep in Banff... read more

Reviewed 3 days ago
PeaGee
,
Calgary, Canada
via mobile
Perfect Spa

From the attentive staff to the many mineral pools, both inside and out, to the masseuse.... what a... read more

Reviewed 1 week ago
IslandPrairieGirl
,
Saskatoon, Canada
via mobile
Read all 246 reviews
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Overview
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Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa terraces •Men's/Ladies Spa locker areas •Men's/Ladies Lounges •Co-ed Fireplace Resting lounge Treatment Facility 23 Treatment rooms including: •16- Massage/Body Experience rooms •1-Multi Purpose Room •4-Facial Treatment rooms •1-Deluxe Suite •Full Salon including: •4-Manicure stations •4-Pedicure stations •2-Hair Styling Stations
  • Excellent76%
  • Very good14%
  • Average4%
  • Poor3%
  • Terrible3%
Travellers talk about
“mineral pool” (39 reviews)
“steam room” (22 reviews)
“spa experience” (20 reviews)
Closed Now
All hours
Hours Today: 6:00 am - 10:00 pm
LOCATION
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Write a ReviewReviews (246)
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1 - 10 of 241 reviews

Reviewed 3 days ago via mobile

We are very lucky to have this awesome world class facility right on our doorstep in Banff. Nothing comes close. Only niggle is the saunas and steam rooms are in the male and female changing rooms so couples can’t enjoy them together. The saunas are...More

Thank PeaGee
Reviewed 1 week ago via mobile

From the attentive staff to the many mineral pools, both inside and out, to the masseuse.... what a fabulous experience. We spent about 3 hours enjoying what the spa has to offer including the eucalyptus sauna. Our massage,each with taxes, was around $200 and those...More

Thank IslandPrairieGirl
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 1 week ago

Dear IslandPrairieGirl, Thank you so much for taking the time to share your spa experience with us. It is a true pleasure to read your review and find out that we managed to provide another wonderful and relaxing experience for our guests. We are also...More

Reviewed 4 weeks ago

Entering the world-famous Fairmont Banff Springs Hotel to access the Willow Stream Spa is an experience unto itself, and from start to finish, this is a spa experience like none other! Once inside the spa facility, one quickly takes in the beautifully decorated space, stunning...More

Thank OrganizingSpecialist
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear OrganizingSpecialist, What a pleasure it was to read your review! Thank you so much for taking the time to write it. We are truly impressed with your writing skills and the attention to details. We are very happy to hear that your spa day...More

Reviewed 4 weeks ago via mobile

My best friend and I live on opposite ends of the country so we decided to treat ourselves and meet in Banff for the weekend. We spent an entire day at the spa and it was everything we were hoping for. We began our day...More

Thank Torria87
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 4 weeks ago

Dear Torria87, Thank you so much for taking the time to share your wonderful experience at the Willow Stream Spa. We are extremely happy to hear that Banff and our spa was worth coming to from opposite ends of the country. It sounds like you...More

Reviewed 2 November 2017 via mobile

I did the Destination Rejuvenation 90 minute massage and it was wondering. Definitely spend some time after the treatment in the mineral pools — bonus they are accessible all day when you have a treatment.More

Thank Amy_WithaViewTravel
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 November 2017

Dear Amy_WithaViewTravel Thank you so much for sharing your experience on Tripadvisor. We are really pleased to hear that you had a wonderful experience during your 90minute massage. Destination Rejuvenation is one of our signature treatments and definitely one of the favorites. We are really...More

Reviewed 25 October 2017 via mobile

I typically love this spa, great products, relaxing atmosphere clean, wonderful amenities! My visit this week was disappointing due to the fact that there was a dog pool side. I pay extra for access to the spa and I don’t feel allowing pooches is appropriate....More

Thank Marie E
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 27 October 2017

Dear Marie E, Thank you for your review. It is great to hear that you love our spa and return to enjoy the relaxing atmosphere and wonderful amenities we provide to our guests. We appreciate you bringing to our attention the fact that the service...More

Reviewed 24 October 2017 via mobile

I was born in Alberta, and have been to Banff more times than I can remember. The Banff Springs Hotel is an oasis and I have stopped on occasion for drinks at the bar. This week I stayed at the hotel for the first time,...More

1  Thank Susanne C
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 November 2017

Dear Susanne C, Thank you for taking the time to share with us your most recent experience. We are really pleased that you managed to find what you were looking for during your visit to Willow Stream Spa. Outdoor heated pool that your briefly visited...More

Reviewed 6 September 2017

This is a beautiful hotel with fantastic pools. The location is perfect and the view from the swimming pool is amazing. The spa is rather nice and the massage is quite good. The spa does a very good job integrated with aroma therapy, the whole...More

Thank Pam S
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 November 2017

Dear Pam S, Thank you kindly for your review. We will make sure to pass it onto the whole team as it is truly a team work effort to assure that the our guests experience is just as one of yours. Thank you so much...More

Reviewed 24 August 2017

At first I was going to pass on going to the spa, but on our last morning at the Fairmont, I went for a few hours. I had one of the best massages. If you can, go soak in the mineral bath before you have...More

1  Thank Hope556
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 25 August 2017

Dear Hope 556, Thank you so much for your most recent review. We are very glad you made it to the spa in the end and enjoyed a soak in our mineral pool, and a full body massage. We always get excited when we see...More

Reviewed 2 August 2017

Once again spending a day at the Willow Stream Spa was a wonderful experience..! The infrastructure, service and amenities make the whole experience something to remember.More

Thank sandracorreacanada
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 August 2017

Dear "sandracorreacanada", Thank you for sharing with us your thoughts regarding your recent visit. We are very happy to hear that your experience at the Willow Stream Spa was, once again, wonderful and memorable. We certainly hope that we will be able to create some...More

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Ask a question
Questions & Answers
Kate P
30 August 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
First of all congratulations on happy news and thank you for your question. All our team members are trained in prenatal massage and will be happy to provide you with the service. Please however keep in mind that not all our... More
0
Votes
Rob E
19 April 2017|
AnswerShow all 5 answers
Response from BanffWillowStreamSpa | Property representative |
Hello Rob E, Thank you for contacting us. We are really pleased to hear that you decided to choose our Willow Stream Spa for the "first time ever" spa experience for your wife. There is lots of options and packages that we... More
1
Vote
Maria E
21 March 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear Maria E, As our President Club member you are entitled to applicable discounts only when you are staying at the hotel. The rate for outside hotel guest is $79+tax (6am until 10pm). We also recommend calling us a day... More
0
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