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Willow Stream Spa at The Fairmont Banff Springs

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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number: +1 403-762-1772
Website
Today
06:00 - 22:00
Open now
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Hours:
Sun - Sat 06:00 - 22:00
Description:

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments...

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments whirlpools

•Indoor European mineral pool

•Outdoor whirlpool

•Spa attire (robe & slippers)

•Spa amenities

•Men's/Ladies whirlpool

•Men's/Ladies sauna

•Men's/Ladies steam room

•Spa terraces

•Men's/Ladies Spa locker areas

•Men's/Ladies Lounges

•Co-ed Fireplace Resting lounge

Treatment Facility

23 Treatment rooms including:

•16- Massage/Body Experience rooms

•1-Multi Purpose Room

•4-Facial Treatment rooms

•1-Deluxe Suite

•Full Salon including:

•4-Manicure stations

•4-Pedicure stations

•2-Hair Styling Stations

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TripAdvisor Reviewer Highlights

Read all 211 reviews
Visitor rating
  • 159
    Excellent
  • 27
    Very good
  • 8
    Average
  • 7
    Poor
  • 7
    Terrible
Girls weekend

We had a great time at the spa. The pools/hot tubs are the best - there are 6 (5 indoor, 1 outdoor, each a different temperature). The interior layout (changing room and service... read more

5 of 5 bubblesReviewed 1 week ago
TravelBug8486
,
Calgary, Canada
via mobile
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211 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Calgary, Canada
Level Contributor
102 reviews
45 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We had a great time at the spa. The pools/hot tubs are the best - there are 6 (5 indoor, 1 outdoor, each a different temperature). The interior layout (changing room and service rooms) is confusing but who cares if you get lost in paradise. There are lots of magazines available to read, snacks and drinks (all free). We spent... More 

Helpful?
Thank TravelBug8486
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear TravelBug8486, Thank you for taking the time to review your visit to our spa. We are very pleased to hear that you and your friends had a lovely time. The Willow Stream Spa is indeed a large facility and sometimes one may get lost, especially after a very relaxing massage experience ;) Each of our guests is offered a... More 

london, uk
Level Contributor
50 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Spent a three day break at Banff springs with my wife and we enjoyed the spa every day. Had great massages and enjoyed the relaxed atmosphere. The only negative is how loud the main hot pool room is. With the three waterfalls and people yelling to be heard over the waterfalls it is quite loud and not at all a... More 

Helpful?
Thank R-and-L-3000
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "R-and-L-3000", Thank you for taking the time to share with us your experience at the Willow Stream Spa. We are thrilled to hear that you and your partner visited our spa every day during your stay in Banff and that you enjoyed the treatments and the relaxing atmosphere so much. We do our best to assure that all our... More 

Calgary, Alberta, Canada
Level Contributor
17 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Went to the spa on our stay at the Banff Springs and we both absolutely loved it. The mixed lounge is a great place to regroup and we had coffee and cookies between treatments. The massage was very good. A lovely way to spend an afternoon.

Helpful?
Thank Andy W
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Andy W, Thank you so much for taking the time to write a review of our award winning spa. We are extremely pleased to hear that you and your companion loved your experience. We receive a lot of great comments about our cookies that are prepared in the hotel and served in the spa. Together with hot chocolate, coffee... More 

Yellowknife, Canada
Level Contributor
10 reviews
5 of 5 bubbles Reviewed 2 weeks ago

This was my first visit to the Fairmont Banff Springs spa. We booked herbal baths and massages, which were fantastic. The European-style pools were so relaxing, we probably spent 4 hours there. I will definitely be coming back to this place.

Helpful?
Thank Christopher B
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Christopher B, First of all we would like to thank you for taking the time to review your experience. We are really happy to find out that we made such a great impression on you during your first visit to the spa. It is really easy to truly relax and forget about the surrounding world while here. 4 hours... More 

Cochrane, Canada
1 review
3 of 5 bubbles Reviewed 2 weeks ago

This spa needs an upgrade. Old and tired furnishings. Very dated. Good customer service by the staff but it should not take 25 minutes for a cocktail in the co-ed lounge! I was very disappointed in my 45 minute massage treatment. It was the worst massage I've ever had. A gratuity was added automatically to my bill which was very... More 

Helpful?
Thank LAwor45
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear LAwor45, Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed the pools, the views and the level of customer service we provide. We were however very sorry to hear that your overall experience did not meet your expectations. We truly value your candid feedback and would... More 

Brussels, Belgium
Level Contributor
6 reviews
4 attraction reviews
5 of 5 bubbles Reviewed 3 weeks ago

As part of The Fairmont Banff Springs Hotel, the Willow Stream Spa is an amazing place for relaxation and well being. In winter, it's warm outdoor swimming pool is the perfect place to relax after a day of skiing and enjoy the great view on the snowy mountains. However the Willow Stream Spa and it's scenic landscapes can be enjoyed... More 

Helpful?
Thank Alexandre D
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Alexandre D, Thank you for your time to review your visit to our Spa. We are pleased to learn that you found Willow Stream Spa at Fairmont Banff Springs a relaxing place and especially worth visiting after a day of activities. We highly recommend using our facilities after a day in the mountains. The mineral content of the main... More 

Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 November 2016 via mobile

My three friends and I visited the spa for a relaxing day. And that it was! We were all in need of some down time in a quiet setting. Lounging by the pool with magazines, reading iPads and ordering some lunch was exactly what we were looking for. One of my favourite things to do to escape from the city.... More 

Helpful?
Thank Sissa111
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Sissa111, Thank you so much for taking the time to share with us your experience at the Willow Stream Spa. We are very pleased to hear that you had a relaxing day at our Spa and that it was not your first visit here. We are always thrilled to see our customers coming back to find their energy and... More 

Edmonton
Level Contributor
50 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 31 October 2016 via mobile

Visited the spa in the Banff Springs this weekend. You can purchase a pass for the day to enjoy the private area pool where you can soak in mineral pools and enjoy waterfalls. It's about 49 to 69 per person depending if you are on a weekday or weekend or a fairmont presidents member (which everyone should join if you... More 

Helpful?
1 Thank Mollymoto
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Mollymoto, Thank you kindly for visiting Willow Stream Spa and also for taking the time to review your experience on TripAdvisor. While we are excited to read about the quality of our spa access service, we are very sorry to learn that you found the spa facilities to be busy during your visit and not being able to find... More 

Level Contributor
34 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 October 2016

My husband and I splashed out on a massage and afternoon at the willow stream spa and floated out of there. The massage was perfection, and my therapist even added a little eucalyptus oil to my treatment to help with my head cold; and we loved popping in and out of the different pools. The views from the pools and... More 

Helpful?
Thank Discover81
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Discover81 , Thank you for sharing your experience at the Willow Stream Spa with us. We are extremely happy to hear that you and your husband enjoyed your visit to the spa and found our massage perfect. This is a true compliment and certainly the type of service we aspire to provide to all our guests. Our body treatments,... More 

Calgary, Canada
Level Contributor
14 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 18 October 2016 via mobile

From the relaxing atmosphere to the plentiful and experienced staff, Willow Springs never fails to make our Spa weekend worth every penny - but be careful; it is not for the light wallet. The experience is definitely 5 star rated and so is the price. If you can afford it, this World famous hotel and Spa is the destination for... More 

Helpful?
Thank Andrew S
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Andrew S, Thank you kindly for your time to review our spa. We are very pleased to hear that you find your visits to our luxurious spa a wonderful experience. We put a lot of effort and time to make sure all our colleagues are well trained and we are always well staffed. During our hiring process, we ensure... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Willow Stream Spa at The Fairmont Banff Springs and other visitors
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London, Canada
over a year ago
Hartsdale, NY
Minneapolis, Minnesota

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Typical questions asked:
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  • I have a family of 7. Can your tour accommodate all of us together?
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