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Willow Stream Spa at The Fairmont Banff Springs

Certificate of Excellence
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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
+1 403-762-1772
Website
Today
06:00 - 22:00
Open now
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Hours:
Sun - Sat 06:00 - 22:00
Description:

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments...

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments whirlpools

•Indoor European mineral pool

•Outdoor whirlpool

•Spa attire (robe & slippers)

•Spa amenities

•Men's/Ladies whirlpool

•Men's/Ladies sauna

•Men's/Ladies steam room

•Spa terraces

•Men's/Ladies Spa locker areas

•Men's/Ladies Lounges

•Co-ed Fireplace Resting lounge

Treatment Facility

23 Treatment rooms including:

•16- Massage/Body Experience rooms

•1-Multi Purpose Room

•4-Facial Treatment rooms

•1-Deluxe Suite

•Full Salon including:

•4-Manicure stations

•4-Pedicure stations

•2-Hair Styling Stations

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TripAdvisor Reviewer Highlights

Read all 231 reviews
Visitor rating
  • 172
    Excellent
  • 32
    Very good
  • 9
    Average
  • 8
    Poor
  • 7
    Terrible
Ultimate relaxation

Two words: soothing oasis. Indoor plunge pools were gorgeous and rejuvenating. Soaking in the snow-lined outdoor hot pool was an amazing way to start a cold winter's ski day... read more

Reviewed 2 days ago
authenticadventurer
,
Banff National Park, Canada
via mobile
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231 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Banff National Park, Canada
Level Contributor
6 reviews
4 attraction reviews
Reviewed 2 days ago NEW via mobile

Two words: soothing oasis. Indoor plunge pools were gorgeous and rejuvenating. Soaking in the snow-lined outdoor hot pool was an amazing way to start a cold winter's ski day. Incredible views, unforgettable experience. Exquisite amenities and great staff. Raises the bar for all future spa days.

Helpful?
Thank authenticadventurer
Edmonton, Canada
Level Contributor
55 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

I wonderful spa at the Banff Springs hotel. Numerous pools, spa treatments, and beautiful location. You will have a relaxing time here.

Helpful?
Thank canadalaz
Glenolden, Pennsylvania
Level Contributor
21 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 21 April 2017

We had a full body message followed by 3 hot tubs to soak in (very hot, hot and warm), a mineral filled pool and then an outside hot tub. After all that, we purchased a healthy boxed lunch and sat in our robes reading magazines. It was the most relaxing day of my life! The best part was that it... More 

Helpful?
2 Thank Bonnie F
Calgary, Canada
Level Contributor
20 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 10 April 2017

My husband and I went to the willow stream spa last weekend when we stayed at the banff springs hotel. Honestly I expected so much from it that I was a little bit disappointed. The staff was very friendly and really helpful. My massage was average, I've honestly had better. The one thing that I didn't like was that the... More 

Helpful?
1 Thank Shauna O
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Shauna O, Thank you for taking the time to share with us your most recent experience at the Willow Stream Spa. We are delighted to hear that you found our colleagues friendly and helpful, as we do pride ourselves in having a great team of individuals that love working with our guests. We are also happy to read that... More 

Belleville, Canada
Level Contributor
38 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 26 March 2017 via mobile

We loved the tranquil environment of the spa. The spa was spotless. Pools/hot tubs and saunas were all very nice. Change rooms and showers have everything you could possibly need. Views are remarkable. We liked the outdoor hot tub the best. Lunch was very good, nice selection of teas. I had 2 treatments facial and pedicure. I highly recommend the... More 

Helpful?
1 Thank nancie b
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear nancie b, Thank you for taking the time to share with us your experience at the spa. We are very excited to see that you found the facilities spotless and the environment tranquil and relaxing. Also wonderful to read you have also had a chance to experience one of the best facials ever, here at the Willow Stream Spa!... More 

Calgary, Canada
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 6 March 2017 via mobile

My wife and I had an excellent time of relaxation and refreshment at the Willow Stream Spa. Thank you for a great time.

Helpful?
Thank ReggieCracknell
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear ReggieCracknell, Thank you for taking the time to share your experience with us. We are very pleased to hear that you and your wife had an excellent time during your visit at the Willow Stream Spa. We certainly hope to have an honor to welcome you both back in the future. Willow Stream Spa Management More 

Perth
Level Contributor
107 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
Reviewed 24 February 2017 via mobile

Being a bloke I had never been to a day spa before. Got two massages included with our stay at the hotel. The place is spectacular. Massages were very relaxing and worked wonders. The pools they have are amazing, including a hot pool outside. There's something about sitting in a hot pool while it's snowing that is just incredible.

Helpful?
2 Thank Chris B
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Chris B, Thank you so much for taking the time to share with us your experience. We are very proud that you have chosen the Willow Stream Spa for your "first time ever spa experience"! We are also extremely happy to find out that we did not disappoint you and that you found in your experience a memory that... More 

Royal Wootton Bassett, United Kingdom
Level Contributor
140 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
Reviewed 6 February 2017

Although access to the spa is expensive on a one-off basis, if you stay at the hotel and book a four-day spa package the price is very reasonable. In fact it is only a bit more than the normal daily rate. You do not need to use the four-day package on four consecutive days but can spread them over your... More 

Helpful?
1 Thank Judi F
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Judi F, First of all we would like to thank you for sharing your thoughts with us. We are very happy to find out that you used the spa facilities multiple times during your two week stay and that you enjoyed the stunning views, and some of the co-ed pools. Access to our luxurious spa is indeed cheaper the... More 

Halifax Region, Canada
Level Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 5 February 2017

My husband and I were able to enjoy the bath salt pools for a short period of time as a complimentary visit from the hotel management. It was amazing. Pampering from the minute we stepped into the spa. We were shown to locker's and were able to store our items and change into our bathing suits and bath robes. The... More 

Helpful?
1 Thank M G
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear M G, Thank you kindly for sharing with us your thoughts regarding your spa experience. We are absolutely delighted to hear that you did not miss out on the opportunity to enjoy the spa pools and various complimentary spa amenities while in Banff. It is certainly on "must experience list" of many visitors to Bow Valley. At the Willow... More 

Ottawa, Canada
Level Contributor
8 reviews
Reviewed 5 February 2017

To be honest, we were pretty disappointed with this spa. The staff is excellent and the massages were great but we found it severely lacking amenities. There are no co-ed facilities aside from a mineral pool, 3 waterfalls and an outdoor hot tub. The views are of the mountain are great, but that can't alone justify the exorbitant price tag.... More 

Helpful?
Thank Sylvia K
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Sylvia K, Thank you very much for your feedback. It is lovely to hear that you found your massages great and staff working at our spa provided you with an excellent service. This is certainly something we work very hard towards and we are always excited to hear that our guests feel we do take good care of them.... More 

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