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Banff Visitor Information Centre

Open Now: 8:00 am - 8:00 pm
Open today: 8:00 am - 8:00 pm
Review Highlights
This was part of our visit to the Canadian Rockies, Our first time there and the onformation people were most helpful

Our visit was a little blighted by the state of Washington and Oregon fires. Also happening in... read more

Reviewed 3 days ago
drverrico
,
Marlborough, Massachusetts
Very informative

The staff love their country thats for sure! They were very informative and helpful. Thank you for... read more

Reviewed 3 weeks ago
sarahpWiltshire
,
Trowbridge, United Kingdom
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  • Excellent60%
  • Very good29%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“park passes”(17 reviews)
“great info”(9 reviews)
About
Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry...more
Open Now
Hours Today: 8:00 am - 8:00 pm
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Suggested duration: < 1 hour
Contact
224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
Website
+1 403-762-8421
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Reviewed 3 days ago

Our visit was a little blighted by the state of Washington and Oregon fires. Also happening in Glasia national park on our way up. But the area as promised by these folks was second to none as the Canadian Rockies are supposed to be.

Date of experience: August 2018
Thank drverrico
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello, thank you for your review. We're glad to hear you were still able to enjoy the beauty of the Canadian Rockies. We hope to welcome you back to Banff and Lake Louise again soon!

Reviewed 3 weeks ago

The staff love their country thats for sure! They were very informative and helpful. Thank you for your time and making us feel welcome....... Very easy to find on the Main Street, just by where we parked the car!

Date of experience: August 2018
Thank sarahpWiltshire
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello, thank you for taking the time to leave a review. We're pleased to hear our team was able to assist you during your stay. We hope to welcome you back again soon!

Reviewed 6 November 2018

We made this our first stop to check in on any brochures for the week that we were visiting places in the different National Parks. We purchased our can of bear spray here and the employees were very helpful in showing us how to use...More

Date of experience: October 2018
Thank dkopecky2018
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello, thank you for leaving a review of your experience at the Banff Visitor Centre. Sounds like you were able to pick up everything you needed to set you up for a great week in the Canadian Rockies. We hope to welcome you back to...More

Reviewed 2 November 2018

Really friendly and helpful staff that help make our stay even better. We found out information on Lake Louise that save us a lot of time and energy.

Date of experience: September 2018
Thank GenePP
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello, thank you for leaving a review of your experience at the Banff Visitor Centre. We hope you enjoyed your time in Banff and Lake Louise!

Reviewed 31 October 2018

Nice staff. Very helpful when one does not understand things like parking fees for the region and so on. Also helpful in the choice of the best spots, at that moment (in our case out of season) to visit

Date of experience: October 2018
Thank tripZeist
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello, thank you for taking the time to leave a review. We're glad to hear our staff was able to assist you during your stay. We're always ready to give the best recommendations during any season. Hope to see you back again soon!

Reviewed 31 October 2018

Staff to explain things, local and parks. Free area maps and brochures. Located right downtown Banff.

Date of experience: October 2018
Thank Vicki B
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello Vicki, thank you for visiting us at the Banff Visitor Centre. We hope to welcome you back again soon!

Reviewed 30 October 2018

Lovely building and really helpful staff who go out of their way to provide advice. Gave us some great ideas for hikes.

Date of experience: October 2018
Thank bruisyard
BanffLakeLouise, Manager at Banff Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello, thank you for taking the time to write a review. We're pleased to hear our staff was able to assist you during your trip. We look forward to welcoming you back to Banff and Lake Louise again soon!

Reviewed 29 October 2018

Only one person on an early Friday morning. Long line just for a park pass even though info area was fully staffed and empty. Why not allow them to sell the passes??

Date of experience: October 2018
Thank ekucz
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 30 October 2018

We are sorry to hear about your experience. Your feedback will help us continuously improve and I will be sure to share it with the entire management team. We hope that you still enjoyed your time in Banff and Lake Louise!

Reviewed 27 October 2018

Staff is very knowledgeable and friendly. They provide one with maps and explain ins and outs of visiting the various places in the area. Recommend it and one should visit as soon as one arrives in Banff if this is your first visit.

Date of experience: October 2018
Thank quebeceh
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 30 October 2018

Thank you for taking the time to leave us a review! We are very pleased you enjoyed your experience and we hope you had a great time in Banff and Lake Louise.

Reviewed 24 October 2018

Lots of information about all the things to do in Banff. Very informative staff had lots of answers.

Date of experience: October 2018
Thank davcur12
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 30 October 2018

Thank you very much! We are glad we were able to provide you with the answers to your questions. We hope to see you again!

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Questions & Answers
Ask a question
TrailBlazer695007
Hi, I’m from England and looking to come to Banff next October (end of October) with my son. My plan to is get a shuttle from Calgary airport to Banff and then spend 7 nights in Banff. I wonder if anyone can advise me in terms of getting around at that time of year. I understand from various websites that Roam Transit and Hoponbanff shuttle buses run up until end of September/beginning of October but I can’t seem to find what options there are for the end of the month. I can find some day tours to see Peyto Lake and the Skywalk etc but I’d also like to see Johnston’s Canyon, Lake Louise, Lake Moraine, and Banff Gondola etc. Any advice on public transport options for these? Or is my best option at that time of year to hire a car? I’d be open to doing this, however my only worry are the driving conditions with snow starting to fall as I’m on my own with a child. Any help you can give me would be hugely appreciated! Thank you so much 😊 Zoe
30 October 2018|
AnswerShow all 10 answers
Response from BanffLakeLouise | Property representative |
Hi Zoe, this is Adriana from the Banff Visitor Centre. There are still various transportation options available at the end of October. Airport transfers from Calgary (YYC) to Banff are offered by Banff Airporter and... More
0
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Discover484841
21 September 2018|
AnswerShow all 9 answers
Response from 761mindyd | Reviewed this property |
Stop in the town of Banff at the Visitors center.... they can answer all of your questions. It’s an easy drive from Banff to Lake Louise, the glaciers, etc.
1
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Helen L
8 April 2018|
AnswerShow all 3 answers
Response from BanffLakeLouise | Property representative |
Hello, this is Connie at the Lake Louise Visitor Information Centre. In 2018 the Victoria Day holiday is on Monday, May 21, therefore that week may be busy with visitors extending their weekend time off. However... More
1
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