View is stunning but too many people video chatting. It’s definitely not “relaxing”. No shoes are allowed so if u forget flip flops the floors in the changing area and outside are extremely slippery. My husband almost fell twice. The inside of the pool area/bottom is in need of repair. If you have a CAA card use it to get a discount on entry.

This is one of those things that you just have to experience. The spring is just an over sized swimming pool with lots of ledges for seating and lounging but the view is spectacular. Be prepared that visitors must wear a swimsuit in the spring. Old style swimsuits are available for rent. On our visit, we were able to park right below the spring and no line to enter. The locker was included in the admission.

Aweome experience. I went with my family and friends and really liked it. we did not go with swimsuits but were glad to find the heritage swimsuits that were available to rent. I definitely would like to visit the hot springs again and if possible would like to buy a pair or 2 of the heritage swim suits.

This is a unique, historically important hot spring and that in itself is a reason to visit. However, those in management need to take a good long look at what’s done in mountainous thermal springs around the world for some inspiration… The changing area is overcrowded and uncomfortable. This leaves a bad taste in your mouth before you enter the pool. It really, really doesn’t need to be that way… The pool itself is hot, beautiful and enjoyable. However, there really is NO atmosphere when you’re out there. I’ve been to thermal springs in Iceland, Spain and Switzerland and these are successfully marketed as luxury spas where you feel like you’re in paradise for an hour or two. Here, it feels more like the dunking healing baths in Lourdes rather than a luxury spa. I hope in the future this amazing facility is renovated and its full potential as a top-class amenity is realised.

We visited early morning, we were the first in the pool. The facilities are excellent lockers are free and the entry is a reasonable price. In total we were there just over an hour as we had kids age 10 & 11 who found it a little too hot but we got some amazing family pictures there.

My husband and I went to Banff in January when it was frigidly cold outside. We took the city bus to Banff Upper Hot Springs in the early afternoon and it was not crowded. I’m sure that made it more enjoyable. The day was pretty clear, so the view was stunning! There was quite a bit of vapor on the pool surface bc it was so cold when we were there and the pool was so hot! I am giving five stars because I like that the hot springs are accessible to the public and not just a spa experience for rich people. The pool had spots on the floor where it was worn away. It didn’t bother me. I didn’t see anything unsafe. I have a community mind set and do not require a luxury experience. There are plenty of hotel and resort spas in and around Banff, but we opted to try the hot springs for a fraction of the cost. That was just my choice this time and I was happy with my experience. I could only stay in for about an hour and a half (dipped in and out, sitting on the seat that lines the inside of the pool and standing to cool half my body). There is a small, basic, but affordable cafe up the stairs on the second floor that also has a nice view from the windows. The locker room was clean and offered the fundamentals - lockers (come with admission), toilet stalls, open shower area (you must shower before going in the pool, which keeps it cleaner for everyone), and bathing suit spinner to help dry your suit. You push a metal knob/button in to get the shower to spray. You have to keep pressing it to complete your pre pool shower. It cuts off after maybe ten seconds, but I understand why as I have walked into many bathrooms where somebody has not turned the water off and it’s just pouring & wasting water!

Average at best. Price wasn’t too bad but it’s basically a swimming pool with nice views in the winter as well found out thermal water isn’t used in the winter months; so the pool just smells of chlorine and doesn’t have much of that “hot springs” kinda vibe. Lower your expectations and you’ll enjoy it.

At the beginning and end of our three-week journey, we made sure to stop by these springs. The views were breathtaking, and the service was impressively efficient. For an unforgettable day, consider starting with a horse ride in the morning and ending with a relaxing visit to the springs in the afternoon. It's the perfect way to ensure you stay limber throughout your trip!

Be sure to park outside of the Banff Town site and take the shuttle. The parking lot is not adequate for the popularity of the site and the wait for a parking space is excessive. There is a steep climb up a well maintained street to the hot springs so it is not for those with cardiac frailities.

We went for the opening as it was not the best day weather wise. The lady at the front desk was very robotic in her approach but helpful enough. Locker rooms were great and easy to navigate. The hot springs themselves were at 40c and were clean. The staff didn't interact nor requested people get off their mobile phone- taking calls. This ruined our experience as two people were on their phones talking loudly and it kept ringing for what seemed ages. The majority of guests respected the peace and place we were though which helped. My partner had an issue and the front desk staff were so unhelpful, treating him as stupid instead of just acknowledging the issue they have with lockers. Overall, worth a visit, just hope the staff are on form and no ignorant visitors.