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Delphinus Xel-Ha

Features Animals
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311
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Review Highlights
Wonderful day with Wonderful animals

In September we went to Xel-Ha and had a fantastic day that was number 1 on my wife’s bucket list... read more

Reviewed 28 October 2015
paulcrookes
,
Grimsby, United Kingdom
Swim with Dolphins plus 4

Paid for my son to swim with dolphins in a group of 4 people, it was great he loves it, got a two... read more

Reviewed 25 October 2015
bevfin
,
Conwy County, United Kingdom
Read all 623 reviews
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Overview
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Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
  • Excellent67%
  • Very good20%
  • Average7%
  • Poor2%
  • Terrible4%
Travellers talk about
Suggested Duration: More than 3 hours
LOCATION
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
CONTACT
Website
+52 998 206 3311

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121 - 130 of 367 reviews

Reviewed 28 October 2015

In September we went to Xel-Ha and had a fantastic day that was number 1 on my wife’s bucket list and what a breathtaking experience it was from start to finish. We chose the Gold Trainer for a Day and booked with our Thomson reps....More

3  Thank paulcrookes
Reviewed 25 October 2015

Paid for my son to swim with dolphins in a group of 4 people, it was great he loves it, got a two for one deal where he swam with dolphins and got to walk underwater with dolphins. Experience was well worth the money. Lots...More

2  Thank bevfin
Reviewed 23 October 2015

It's been my dream to swim with dolphins. I was very excited to do this experience but it was just an ok experience, the staff didn't seem to care much about whether you were having a good time and the service wasn't great. I thought...More

1  Thank MARIA M
Reviewed 22 October 2015

This was truly a once in a lifetime experience. We were unlucky with the weather as it was pouring down with rain but that didn't dampen our spirits, this was truly a bucket list item to tick off. The trainer was fantastic and the dolphin...More

4  Thank abes61014
Reviewed 22 October 2015 via mobile

Swimming with dolphins has been one of my lifetime ambitions. This exceded all spectations and a memory and experience I will never forget. My time with the dolphins was truely amazing and would definitely recommend this to anyone wanting to fulfil their dreams. The people...More

2  Thank slinky62
Reviewed 20 October 2015

After doing your dolphin experience you have the rest of the day to have fun. Check out the lazy river the wild life touch and see experience the tombstone and zip wires. Safety is paramount here and all your needs taken care of. Including meals...More

1  Thank Molly D
Reviewed 18 October 2015

This was such an amazing experience and I'm glad we did it. We had an absolute blast. We did the Primax experience which included the Dolphin push and it was awesome. It was so much better than I imagined. Our only complaint was the cost...More

1  Thank IrishMama2
Reviewed 16 October 2015

was a very good time, very much enjoyed. However, the picure prices are a complete rip-off, we ended up buying the whole disk as wanted all in it but would normally would not do it has it not been for the kids

1  Thank AnnushkaSOL
Reviewed 14 October 2015

First time swimming with dolphins wanted longer - its a wonderful experience! Overpriced photograph system - but how else are you going to capture it!

1  Thank Rebecca B
Reviewed 10 October 2015 via mobile

Spent the day here as a dolphin trainer. Carlos was fantastic, and his empathy with the dolphins was amazing. Our little group of 3 had an unforgettable day which I will remember for ever. Absolutely loved the dolphin footpush and kisses.

3  Thank 1960Youngatheart
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Questions & Answers
taffgygal74
19 August 2017|
Answer
Response from AdiOsborne | Reviewed this property |
Hi there, yes the enclosure has fish in with the dolphins 🐬
1
Vote
LadyM429
31 May 2017|
AnswerShow all 5 answers
Response from Cheryl G | Reviewed this property |
Get the CD of the pics. Don't rely on them to give you a download otherwise.
1
Vote
tomsgirl13
Hi We did the platinum dolphin swim on 21 April. The swim was a fantastic experience but afterwards we purchased a photograph for my daughter at a cost of $39 USD. We were given the choice of a physical or digital copy of the photograph and my daughter chose the digital option. We were told that the photograph would be emailed to us within 24 hours but we have never received it. We contacted Delphinus via the 'live chat' function on their website and were told that they had a record of our purchase but were unable to retrieve the photograph from the server and the IT department were working on it, but they had no estimated time of resolution. The live chat function hasn't been available since and we have received no reply to two further emails that we have sent to the Delphinus photo email address to try to find out when we can expect to receive the photo. We have tried calling several times on the toll free number on the website from the UK but there is no reply. Can you help? We are so disappointed to not have any photographs at all of this experience.
2 May 2017|
AnswerShow all 3 answers
Response from Roxanne O | Reviewed this property |
I wouldn't count on getting it. They delete their pictures once they are done with them. We ordered a couple of digital photos and they were emailed before we left the premises! I would demand your money back and tell them... More
1
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