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Delphinus Xel-Ha

Features Animals
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311
Website
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Review Highlights
The most amazing experience in our lifes. God blessed you!!

First of all I want to thank everyone on Xel ha you cannot imagine how amazing and important was... read more

Reviewed 4 weeks ago
hellensmitherlon77
,
Miami, Florida
Perfect day

This was an amazing day!! It truly seemed these people cared for their animals all while giving us... read more

Reviewed 7 September 2017
Travis H
via mobile
Read all 625 reviews
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Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
  • Excellent67%
  • Very good20%
  • Average7%
  • Poor2%
  • Terrible4%
Travellers talk about
“foot push” (50 reviews)
Suggested Duration: More than 3 hours
LOCATION
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
CONTACT
Website
+52 998 206 3311

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Reviews (625)
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1 - 10 of 367 reviews

Reviewed 4 weeks ago

First of all I want to thank everyone on Xel ha you cannot imagine how amazing and important was this experience and more for my son that he has down syndrome I made the first swimming with dolphins first in your facility at Riviera Maya...More

Thank hellensmitherlon77
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded 2 weeks ago

Dear traveler; We are very excited to read your comments regarding your experience at Delphinus Xel-Há; we are proud to be part of a great experience in Andrew's life sharing unforgettable moments with Odette and Daniel, our specialist in animal care; we feel full of...More

Reviewed 7 September 2017 via mobile

This was an amazing day!! It truly seemed these people cared for their animals all while giving us an amazing experience at a reasonable price. I highly recommend!!More

Thank Travis H
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 3 weeks ago

Dear traveler; Thank you for taking your time to share your comments regarding your experience in our facility; we are glad that you recognize the efforts of our staff; the dolphins are the heart of our organization, which is why we have the responsibility to...More

Reviewed 6 September 2017 via mobile

We visited the Xel-ha Delphinus experience this month with out 7 year old son. We booked the silver package which was for a maximum of four people per group. There were two adults my son and another lady who we didn't know. The experience was...More

Thank Tilly301185
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 3 weeks ago

Dear traveler; We appreciate your visit and feedback about your experience in Delphinus Xel-Há; it is very satisfying to read that it was a wonderful experience.; we are certain that your review will be useful for other travelers. Best regards,

Reviewed 29 August 2017 via mobile

I visited Xel-Ha with my partner. I don't have enough words to fulfil my experience. But here is the jist... Firstly, DON'T believe everything in the negative reviews you read on here. Go with what you think is right. That's what we did. From the...More

1  Thank Gabbi E
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 3 weeks ago

Dear traveler; Thank you for taking your time to share your positive comments regarding your experience; for us it has been a pleasure to serve you and be part of a fantastic day. Likewise we are proud to read that it was worth the money...More

Reviewed 25 August 2017 via mobile

We visted Xel-ha twice during our two week stay. The first was general admittance which was all inclusive. Would highly recommend booking before with cheaper companies rather than the holiday companies which are very expensive!! Had an amazing day! Our group ranged in age from...More

1  Thank Nicola H
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 28 August 2017

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; It’s really rewarding to know that enjoyed an amazing time with the dolphins. We are certain that your review will be useful for other travelers and we'll make sure to send...More

Reviewed 8 August 2017

When we booked the Delphinus experience we chose the primax and it was awesome! The interaction with this beautiful creatures is a wonderful experience. Be aware that no cameras are allowed and the packages are very pricey and if you get the photo deal at...More

Thank ClaudiaMayer
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 28 August 2017

Dear traveler; Thank you for writing about your experience; your comments are very valuable; it’s pleasant read that was awesome for you and your family. Thanks for your visit! Best regards,

Reviewed 1 August 2017

I purchased the "Dolphin Trainer for a Day" package. Although the price for the package was expensive, the experience with the dolphins was priceless. They really are magical creatures! Even though I enjoyed my time in the water with the dolphins, some parts of the...More

Thank DaniGurl727
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 28 August 2017

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience in our facilities; first of all, we regret the misunderstanding at the beginning of your experience as a “trainer for a day”; we already take the...More

Reviewed 26 July 2017

Very organized place, locker with keys to put you stuff while you swim with the dolphins, and another system of locking secure bags with lock while you go down on the tube from the fresh water trail. Exotics bird on site, good food, bars, well...More

Thank masselin3
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 27 July 2017

Dear traveler; We appreciate your visit and feedback about your experience; we are certain that your review will be useful for other travelers; we'll make sure to send your feedback to our commercial partner "Xel-Há Park". Thanks for your visit! Best regards,

Reviewed 23 July 2017 via mobile

Both me and my 14 year old son had a magical time with the dolphins, being pushed by your feet into the air, being able to get so close to touch such a beautiful creature. The park is clean, and very well laid out, with...More

Thank AdiOsborne
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 28 July 2017

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; It’s really rewarding to know that you and your son enjoyed an amazing time with the dolphins. The dolphins are the heart of our organization, which is why we have the...More

Reviewed 22 July 2017

I went with my boyfriend a couple of months ago and we bought the primax swim. We had an amazing time, our monitor Zaira was very nice and kind, made us laugh a lot and have a great time, she taught us how to do...More

Thank polilla222
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 27 July 2017

Dear traveler; Thank you for taking your time to share your comments regarding your experience in our facility; we are proud that was a beautiful experience for you and your boyfriend; likewise, it's very pleasant read the recognition to our staff. Kind regards,

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Ask a question
Questions & Answers
taffgygal74
19 August 2017|
AnswerShow all 2 answers
Response from AdiOsborne | Reviewed this property |
Hi there, yes the enclosure has fish in with the dolphins 🐬
1
Vote
LadyM429
31 May 2017|
AnswerShow all 5 answers
Response from Cheryl G | Reviewed this property |
Get the CD of the pics. Don't rely on them to give you a download otherwise.
1
Vote
tomsgirl13
Hi We did the platinum dolphin swim on 21 April. The swim was a fantastic experience but afterwards we purchased a photograph for my daughter at a cost of $39 USD. We were given the choice of a physical or digital copy of the photograph and my daughter chose the digital option. We were told that the photograph would be emailed to us within 24 hours but we have never received it. We contacted Delphinus via the 'live chat' function on their website and were told that they had a record of our purchase but were unable to retrieve the photograph from the server and the IT department were working on it, but they had no estimated time of resolution. The live chat function hasn't been available since and we have received no reply to two further emails that we have sent to the Delphinus photo email address to try to find out when we can expect to receive the photo. We have tried calling several times on the toll free number on the website from the UK but there is no reply. Can you help? We are so disappointed to not have any photographs at all of this experience.
2 May 2017|
AnswerShow all 3 answers
Response from Roxanne O | Reviewed this property |
I wouldn't count on getting it. They delete their pictures once they are done with them. We ordered a couple of digital photos and they were emailed before we left the premises! I would demand your money back and tell them... More
1
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