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Delphinus Xcaret

#19 of 119 things to do in Playa del Carmen Features Animals
Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen 77710, Mexico
+52 998 206 3304
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Review Highlights
daughters 15th birthday celebration

Being in the water with the dolphins was spectacular but the customer service at this place was not... read more

Reviewed yesterday
danirose2
,
Hendersonville, Tennessee
Simply unbelievable

Words simply cannot describe this experience. Just WOW!! We took our 5 year old boy and he was... read more

Reviewed 3 weeks ago
Hue J
via mobile
Read all 1,334 reviews
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Delphinus Xcaret is located inside Xcaret Eco Park; just 15 minutes from Playa del Carmen. If you are visiting this lovely park, enjoy the opportunity of swimming with dolphins the same day at the best place.The provision of space and care of every detail at Delphinus Xcaret has enabled us to develop innovative and high quality dolphin swim programs. Here, you will enjoy a swim with dolphins program that suits your spare time and taste, and your family will love it!Delphinus Xcaret, is awarded with the Guinness World Record for being the dolphinarium with more dolphins born in one facility along one year.Visit us and enjoy your Swim with Dolphins at Delphinus Xcaret selecting from 3 programs: Delphinus Interax, Delphinus Primax and Delphinus Dolphin Ride.
  • Excellent65%
  • Very good24%
  • Average6%
  • Poor2%
  • Terrible3%
Travellers talk about
LOCATION
Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen 77710, Mexico
CONTACT
Website
+52 998 206 3304

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1 - 10 of 580 reviews

Reviewed yesterday

Being in the water with the dolphins was spectacular but the customer service at this place was not very good. We have done dolphin excursions in the past and this was our first time encountering this type of poor service. The prices for the photos...More

Thank danirose2
Reviewed 3 weeks ago via mobile

Words simply cannot describe this experience. Just WOW!! We took our 5 year old boy and he was allowed to do every the adults were, including the foot push, I have never seen a smile so big! The staff were fantastic and the experience was...More

Thank Hue J
Reviewed 4 weeks ago

Wasn't anything I thought I would ever get the opportunity to do, was a really amazing experience. The dolphins are simply wonderful, beautiful, gentle. The staff are brilliant, and the setting wonderful. Would really recommend anyone to try this when in Mexico.

Thank SteveandVince
Reviewed 4 weeks ago

My friend and I just had to get in a dolphin swim before leaving Playa del Carmen. This was the place to go. Very clean and professional. We had 45 minutes with the dolphins and got quite a bit of interaction with them. The entire...More

Thank Kim M
Reviewed 4 weeks ago via mobile

We took our 18 month old to swim with dolphins and had a blast! The instructor was funny and knowledgeable. The scenery was beautiful! We were in a group of 10. Interacted with the dolphins, took photos, my partner boodie boarded. Photos are pricey at...More

Thank Jazmin L
Alina H, Costumer service coordinator at Delphinus Xcaret, responded to this reviewResponded 4 weeks ago

Dear Jasmine L .: We appreciate the time you took to share your comments about your experience with us. We are delighted to know that your experience and that of your entire family, including a small 18-month-old, has been memorable. These fantastic creatures make living...More

Reviewed 7 May 2017

I was a bit nervous, but enjoyed swimming with the dolphins very much! They are amazing, beautiful mammals that are so very smart! They "kiss" your cheek, allow you to pet them and the coolest part for me was when the dolphins pushed me across...More

Thank dascfp
Reviewed 20 April 2017

We recently spent Spring Break in Riviera Maya. The Dolphin swim experience was something everyone was excited about. We booked via our hotel and Delphinus picked us up at our resort to take us to their site. Once there, we were escorted to a check...More

Thank djcollie03
Reviewed 17 April 2017 via mobile

Abel to swim alongside several of the park dolphins including the baby of the park. The park staff was knowledgeable and taught us how to communicate with the dolphins. The pictures they took of the interaction were amazing.

Thank Eminc511
Reviewed 9 April 2017 via mobile

The dolphin swimming experience was great! The kids loved it. Would have been lovely to have a photo or two, but that's where the scam begins. You cannot take your own photos, which is fine. A photographer follows you around most of the time. When...More

8  Thank Jennifer R
Reviewed 28 March 2017

Fabulous the Dolphins and trainer were great the size of group was only six of us and we had lots of time with the Dolphins. The only down fall is the price of the pictures at the end. Their packages were really expensive and $40.00USD...More

2  Thank bjw195724
Alina H, Costumbre service coordinator at Delphinus Xcaret, responded to this reviewResponded 22 May 2017

Dear Traveler: We thank you for the time you took to write your comments about your experience with us, we are filled with joy knowing that the time spent with the dolphins was fabulous for you and your family. We know that some people consider...More

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Questions & AnswersAsk a question
Madison S
I am staying in the Occidental Xcaret, can we book wise we are there to swim with the dolphins or do we need to book in advance? Also can we use our credit to pay for this?
6 April 2017|
Answer
Response from Shelly B | Reviewed this property |
You book when you get to Xcaret. Yes, you can use your credit card. It's a wonderful experience! Have fun!
1
Vote
Jessica F
I see the above question asking about spectators going. If we buy this for our children (ages 23 and 13) do my husband and myself have to pay for admission to the park if I buy them the Dolphinclusive or primax? We are coming in January and I am researching the best dolphin swims to purchase:) Thank you!
20 December 2016|
Answer
Response from DelphinusMX | Property representative |
Hi dear Jessica, our dolphins habitat is located inside the park, so you must pay park entrance even if you only want to see your childrens. Other option is to do it in Riviera Maya, beside Xcaret park so you can be only... More
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