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Address: Playa del Carmen 77710, Mexico
Phone Number:
+52 984 169 2805
Website
Today
09:00 - 18:00
Closed now
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Hours:
Sun - Sat 09:00 - 18:00
Recommended length of visit: More than 3 hours
Description:

We are a Mexican company that offers Tours and Ground transportation...

We are a Mexican company that offers Tours and Ground transportation services in Cancun and Riviera Maya. We strive to offer quality services at amazing prices, plus we give the necessary support to make your shopping experience easier through our Web site.

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TripAdvisor Reviewer Highlights

Read all 285 reviews
Visitor rating
  • 70
    Excellent
  • 28
    Very good
  • 17
    Average
  • 10
    Poor
  • 33
    Terrible
A nice day at Cichen Itza

Today I did the Chichen Itza Clasico tour with Cancun Bay Tours. The start of the day was not perfect. I had a little problem with the transportation and the first visit, a... read more

Reviewed 1 week ago
Patrick V
,
Merchtem, Belgium

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285 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Level Contributor
21 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW

We took the day tour to Chichen Itza with Cancun Bay Tours. It was an all day tour, and included driving through a Mayan Village, to a Mayan market, and the Suytun Cenote (swimable). The bus had unlimited beverages, including beer and water - which came in handy with the heat. The tour also included breakfast, lunch, and a stop... More 

Helpful?
Thank flickrmac
New York City, New York
1 review
Reviewed 5 days ago NEW

This was my first time visiting Chichen Itza with my two kids. It was such a wonderful tour, the highlight of our vacation! Despite the long and hot day, our fabulous tour guid, David, made this trip so interesting and fun. Besides being very knowledgable and sharing with us interesting information about Mayan Culture, David kept us laughing all the... More 

Helpful?
Thank yfaynshteyn
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Yfaynshteyn Thank you so much for your fantastic review at Trip Advisor. We´re glad to read opinions like yours. We are going to congrats David and we´ll show to him your review Thanks in advanced and kind regards RRPP Cancun Bay More 

1 review
Reviewed 1 week ago via mobile

This was such an amazing tour! Prepare yourself for a long day but most definitely worth it. Our tour guides were super nice they're names are Juan, lino and salvino. They made sure we understood the history of Mayans. They were funny and very entertaining.

Helpful?
Thank Sabrina T
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Sabrina Thanks a lot for your review. We are glad to hear you that our guides are "super nice" We`ll send your review to all of them and congrats for the fantastic service you gave. Thanks in advanced and kind regards RRPP Cancun Bay More 

Lowell, Arkansas
Level Contributor
30 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

First visit to Cancun. Hard Rock Hotel set up the tour with Cancun Bay Tours to Chichen Itza and the cenote. 55 passengers on this trip Juan was our guide. He was funny, witty, and very familiar with Mayan culture and language (he is Maya). Rogelio was our driver and he was a pro. The cenote (underground limestone grotto pool)... More 

Helpful?
Thank Steven C
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Mr. Steven Thank you so much for your review. We are so glad to read opionos like yours. Our cenote Suytun is amazing , we are glad yo know that you enjoyed your tour with the staff Thanks in advanced Kind regards RRPP Cancun Bay More 

Merchtem, Belgium
Level Contributor
42 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Today I did the Chichen Itza Clasico tour with Cancun Bay Tours. The start of the day was not perfect. I had a little problem with the transportation and the first visit, a cenote, was not spectacular. The buffet lunch was very good. And Chichen Itza was amazing. It is so big that I could spent a whole day there.... More 

Helpful?
Thank Patrick V
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Mr. Patrick Thank a lot for your review and comments about the service we given. We are so glad to know that our service was fine and you enjoyed a lot in the 3 places you visited. We sahre you comments with all the staff Thanks in advanced RRPP Cancun Bay More 

Birmingham, United Kingdom
Level Contributor
109 reviews
65 attraction reviews
common_n_attraction_reviews_1bd8 142 helpful votes
Reviewed 1 week ago

I have been lucky enough to have gone on a few tours/excursions in the World and this one was one of the best. I went on the Chitzen Itza and Cenotes excursion, coach picked us up outside the Hard Rock hotel at 8:20am and didn't get back till about 9pm so it is a LONG day but it is worth... More 

Helpful?
Thank Simon M
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Mr. Simon We have been lucky to gave you a fantastic service reading your post about our Chichen Itza Suytun and Valladolid Tour. We so proud to read opinions like yours. Thanks in advanced RRPP Cacun Bay More 

1 review
Reviewed 3 weeks ago

This excursion was not exactly what I expected, but it still turned out to be an amazing day. My boyfriend and I booked this last minute, so it was partially our fault that we didn't get all of the details about the trip. The booking agent assured us that we would get back to our resort around 7pm that night... More 

Helpful?
Thank Kathleen B
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Kathleen Thank you so much for you review at Trip Advisor. We are glad to know you enjoyed the tour wtih the staff. Is a long trip yes, but every minute worth it. We share your comments with the staff Kind regards RRPP Cancun Bay More 

2 reviews
Reviewed 4 weeks ago via mobile

We had a great day from Playa to Chichen Itza. Humberto was a fountain of knowledge with a great sense of humor. He and Raphael taught us so much about Mayan history and current lifestyle. I enjoyed the Cenote swim, buffet lunch, and tour of Chichen Itza. The quick stop for ice cream and churros in Valladolid was fun. We... More 

Helpful?
Thank ckmMinnesota
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Sir/Madamme Thank you so much for your review and rating about the service we given at Chichen Itza Suytun Tour. We are ging to share your words with Paco and Humberto Kind regards RRPP Cancun Bay More 

Toronto, Canada
Level Contributor
8 reviews
3 attraction reviews
Reviewed 4 weeks ago

I took this tour today (April 25, 2017) and it was wonderful. Our guide was great - explained so many things about Mayan culture, plants, history of the area, etc. etc. The driver was superb - don't know how he could manoevre that big bus so carefully. Our tour guide took great care of me when I had problems with... More 

Helpful?
Thank C1041SEjaneth
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Ejaneth Thank you so much for your review and words We are so glad to know you enjoy the day with the staff, what a shame the heat didnt allow to enjoy fully the tour. We share your review with the staff Kind regards RRPP Cancun Bay More 

1 review
Reviewed 4 weeks ago

The tour guide was very knowledgeable and gaverify 100% of himself to make this tour a great and memorable event. I am recommending bus 184 to take the tour with.

Helpful?
Thank Paul G
Cancun B, Director de Relaciones Públicas at Cancun Bay Tours, responded to this review

Dear Paul Thank you so much for your review. We are happy to know you enjoyed the tour with the staff of #184 Bus Kind regards RRPP Cancun Bay More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?