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Your Private Tour

#3 of 374 Tours in Playa del Carmen Features Animals
Playa del Carmen, Mexico
+52 1 984 134 4882
Review Highlights
Gilligan's Island 3Hr Tour would have been better. Don't be fooled by the 5star rating!

I should have know that with the less than professional cryptic emails from Jay, to the attention... read more

Reviewed 2 days ago
Wilmington, Delaware
via mobile
Really outstanding private tour operator

We got the "standard" Tulum / Cenotes / Lagoon tour. We went with our two kids, 9 and 7. The... read more

Reviewed 3 days ago
Read all 1,039 reviews
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We snorkel the Caribbean and tour the Mayan Ruins, Chichen Itza, Coba and others,snorkel, Zip Line through the dense jungle over a huge centoe,canoe,cliff jump,visit a Mayan village and explore underground river system called Cenotes and much more!! We use newer vans,bi-lingual guides, new good quality sanitary equipment,exceptional quality food at a beach restaurant while providing lots of fun, new experiences and safety.
  • Excellent96%
  • Very good1%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“basic tour” (120 reviews)
“la lunita” (59 reviews)
Closed Now
All hours
Hours Today: 07:00 - 17:00
Suggested Duration: More than 3 hours
Playa del Carmen, Mexico
+52 1 984 134 4882

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1 - 10 of 1,014 reviews

Reviewed 2 days ago via mobile

I should have know that with the less than professional cryptic emails from Jay, to the attention more to payment than travel itinerary, the bring your own towels, to bring money fir drinks at lunch that this "private tour" was not going to be anywhere...More

Thank TravelNo1Fan
yucatanjay, Owner at Your Private Tour, responded to this reviewResponded yesterday

I do know we can´t please everyone although we try! instead of trying to defend our side i would like to point out the other people sent us an email thanking us for the awesome day and how pleased they were to see whale sharks,...More

Reviewed 3 days ago

We got the "standard" Tulum / Cenotes / Lagoon tour. We went with our two kids, 9 and 7. The vehicle, communications before were perfect - our guide Ricardo and driver Salvador arrived on time at our hotel to pick us up and the vehicle...More

1  Thank PanLion
Reviewed 5 days ago

We originally booked the Whale Shark trip, but Mother Nature had other plans. The owner advised us of the weather pattern before we even landed in Mexico, was beyond professional, and never once pressured us to book an alternative trip. We decided to not let...More

Thank wcrice
Reviewed 1 week ago

Our driver, Salvador, and guide, Gabby, met us promptly at our hotel for an early morning start to Coba. During the drive she was very informative, giving us great information about the Mayan culture and ruins we were about to see. We got there ahead...More

1  Thank Lorigoris
Reviewed 2 weeks ago

Our excursion with Your Private Tour was amazing. From our first contact, Jay was always quick to respond and really nice to talk with over the phone. Excellent customer service all around. We selected the Tulum Ruin tour with snorkeling in two locations, along with...More

1  Thank abcclio2000
Reviewed 23 May 2017 via mobile

Our guides were awesome, the timing was perfect and my wife and I had a great day! Due to a mishap on my end, we didn't have a reservation like we thought we would. I spoke with Jay on Saturday and he got us booked...More

3  Thank Corryyoung
Reviewed 22 May 2017

During our week vacation in Mexico our family decided we wanted to do some sort of excursion. We found Jay's company on tripadvisor and after looking through the different tour options decided on the tour of Chichen Itza and the Cenotes. Jay was incredibly quick...More

1  Thank Kayrae K
Reviewed 27 April 2017

The simple takeaway point from this review is simple: use this company for an awesome day out! We selected the Tulum Ruin tour with snorkeling in two very different locations, but also added the additional adventure option of zip-lining/canoeing/cliff jump. We think we picked the...More

2  Thank John P
Reviewed 17 April 2017

Last Thursday my partner and I took a private tour to Chichen Itza with Ricardo and it was quite literally the best tour of any kind that we've ever been on. We arrived in Mexico the previous afternoon and were greeted with a text message...More

3  Thank Anne R
Reviewed 17 April 2017

We did the tour of Tulum and 2 snorkeling spots. The guide was excellent - very knowledgeable and happy to share information about many aspects about the region of Mexico. But the highlight is the private service. They were on time, we were not in...More

1  Thank JoKnits
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Questions & AnswersAsk a question
dear trip advisor member. i am Jay the owner of Your Private Tour. we had an excellent review by you posted to our listing but think maybe you meant if for another company. we dont serve breakfast on our tour and i think maybe you had a private tour with another company and it got confused with our company which has the name Your Private Tour. sorry to bother you but i imagine the company you were with would appreciate the review. thank you !
14 March 2017|
Response from Eric G | Reviewed this property |
Hi, This is Eric G. We did not have breakfast on our trip with Your Private Tour. But we did have a delicious lunch.
Hi...how did you book your tour? Which company? Thanks!
23 February 2017|
Answer Show all 3 answers
Response from yucatanjay | Property representative |
if you go back to trip advisor playa del carmen there is a link to our website. its named your private tour
We will be staying at the Yucatán Princess and would like a private tour of Chitchen Itza only. No swimming or zip lines. Arriving Feb 3rd. What would be the price of this tour? What times? Thank you!
29 January 2017|
Answer Show all 2 answers
Response from yourprivatetour | Property representative |
we have availability and our tour is described in detail on our website with pricing. we pick up at 7 and return you to your resort about 3:30. we are not allowed to put the link in our response but if you go to trip advisor... More