Riviera Maya
Riviera Maya
4.5
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This term is used to refer to the Yucatan coast now popular among tourists.
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4.5
1,378 reviews
Excellent
909
Very good
265
Average
90
Poor
46
Terrible
68
These reviews have been automatically translated from their original language.
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dasilva1227
Manchester, CT4 contributions
Dec 2021 • Friends
Just a post to warn everyone not to book anything in this area through JetBlue Vacations!!! They promise a free airport shuttle, but in order to get your voucher you need to sit through a meeting at your resort. They try to sell you on excursions and time shares. They scheduled my meeting at 9am on the first day of my 4 day trip. I never signed up for this and JetBlue never told me I had to do this! When I messaged the sales person that I wasn’t going to make the meeting I was told that it was mandatory in order to secure my shuttle back to the airport. They hold you hostage! When I eventually made it to the desk I stood in line for 30 minutes as the sales person talked about the Spanish language, where she lives, and how to find single men in this area. What a waste of my time! I left the area and my wife eventually returned and booked our shuttle. It leaves 5 hours before our flight! We’re only 30 minutes away. They suggest getting to the airport 3 hours before your flight so that’s 1.5 hours wasted (again) by JetBlue Vacations! I ended up just getting a $50 taxi through my resort. Oh, and when I called JetBlue Vacations it was over an hour wait! I suggest everyone avoids JetBlue Vacations!!
Written 30 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Bailey
1 contribution
Apr 2022
I traveled to this area 10 years ago. The beaches were A+. This time April 2-9 the beaches were muddled with seaweed to the point that you couldn't swim in them including the gorgeous Tolum ruins. The beach afterwards was the best part. It's currently closed. Such a disappointment including the block of sales people you have to walk through to get to the ruins which is so commercialized now:( Again sad, before you would drive right up and get to the beauty! No people hassling you to buy, buy, buy. The resort TRES RIOS was amazing! Kid friendly, had awesome pools and cenotes on property. Luckily, our ocean was decent because the rivers pushed the seaweed down a bit so we could get in and swim. It was no Hawaii this time around and I hope it get's better! Safety wasn't an issue so that was nice and car insurance was a ton, although the rental was only $300 but totaled $1000 to cover your car and the other persons.
Written 12 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fonger D
1 contribution
July 2023 • Couples
Horrible service everywhere with the exception of the fanciest restaurants. Housekeeping does a very bad job, took our sheets and didn’t give us any multiple days in a row. All food, again with the exception of the fanciest restaurants, is edible at best. Towel stands close before the pools do for some reason. Gave us the wrong room and did not change it, in fact they advertised a room that they themselves did not exist (room with two queen beds). They did nothing to correct this error. The vast majority of the service people are incredibly rude. Save your money!
Written 10 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
matt h
1 contribution
Feb 2023 • Friends
We had a blast at this resort. It’s immaculately well kept. The food is great and the campus is large enough to keep you feeling like you. Aren’t trapped.
We had a 150 person wedding so it was important that the the hotel took care of our patrons and didn’t push the responsibility on us.
As far as the downsides go. We tried to do a couple of thier events and it not only wasn’t worth it they would double triple charge us . The Super Bowl party was $100 and they gave our seats away. Then they charged us for a full table.
They”accidentally” charged us for someone else’s massage and admitted to the error but then said that the other party had already left so it was on us..
All in all it’s an awesome property but stick to the restaurants and bars don’t veer off into other services.
We had a 150 person wedding so it was important that the the hotel took care of our patrons and didn’t push the responsibility on us.
As far as the downsides go. We tried to do a couple of thier events and it not only wasn’t worth it they would double triple charge us . The Super Bowl party was $100 and they gave our seats away. Then they charged us for a full table.
They”accidentally” charged us for someone else’s massage and admitted to the error but then said that the other party had already left so it was on us..
All in all it’s an awesome property but stick to the restaurants and bars don’t veer off into other services.
Written 9 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caylee R
1 contribution
June 2023 • Family
The only good thing about this resort was the pools and the views. I enjoyed the food at salum and my favorite restaurant was Gong our server Angela was very good. All the staff elsewhere, in the main lobby, shuttle drivers, etc. were so rude. Marco in the front lobby was very aggressive and hostile. we had many issues in our room. It smelled like must, and dirt, our beds felt damp when we arrived and it was all around upsetting considering how much we spent on this trip. Other staff in the front lobby were also rude to my family and I aswell. They were very unhelpful and seemed angry to even have to help when it is their jobs. When we went to Jungala the water park there was fecal matter in the pools. I am very disappointed. I was hoping for more from this resort and to actually feel like I was on a vacation but we were stressed the whole time. I suggest spending your money and booking a trip at a different resort. I will not come back here. Drinks and food are overpriced and not the best quality aswell. 1/10
Written 1 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Armin E
5 contributions
Oct 2023 • Couples
Unfortunately, Playa and the entire Riviera Maya have become a mass tourism destination and tourists are only seen as a "cash cow". Extremely overpriced prices, to which a 15-20% tip is added (automatically). No public beach access, you can only get to the beaches via expensive beach clubs (extremely extreme in Tulum). It's a real shame about this magically beautiful area.
Written 28 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mauro13265
Milan, Italy2 contributions
Apr 2024 • Couples
Since 1995, every time I came back, I felt that pure emotion, that sense of freedom that only an unspoilt paradise can give you. But now... that dream has turned into a nightmare. Building abuse has stifled its once magical beauty. What was once a hidden gem, today is just a pile of buildings on the sea that seem to rise breathlessly, like an immense concrete pour, one stuck to the other, until it looks like the Scampia of Naples.
On every corner, the pungent smell of the sewers assails you, the beaches of pure white sand, are now a distant memory, shrunken and mistreated especially by their own inhabitants. And the clubs? Shops are everywhere but increasingly anonymous and globalized.
The streets are broken, decadent, a reflection of a blind administration that has let this paradise die under the weight of indifference. Even the sea has become unrecognizable. When you come across sargasmus, you are ruined, and the daily smell of sewer makes every breath heavy.
Nature? It was destroyed.
And as I look at what Playa has become, I can't help but feel a deep sense of sadness and anger. Instead of protecting this place, they sacrificed it on the altar of profit.
Goodbye, Playa del Carmen and like me, many tourists will abandon you. What a shame!
On every corner, the pungent smell of the sewers assails you, the beaches of pure white sand, are now a distant memory, shrunken and mistreated especially by their own inhabitants. And the clubs? Shops are everywhere but increasingly anonymous and globalized.
The streets are broken, decadent, a reflection of a blind administration that has let this paradise die under the weight of indifference. Even the sea has become unrecognizable. When you come across sargasmus, you are ruined, and the daily smell of sewer makes every breath heavy.
Nature? It was destroyed.
And as I look at what Playa has become, I can't help but feel a deep sense of sadness and anger. Instead of protecting this place, they sacrificed it on the altar of profit.
Goodbye, Playa del Carmen and like me, many tourists will abandon you. What a shame!
Automatically translated
Written 13 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle
Lexington, KY6 contributions
Nov 2022 • Family
So calming and the water is amazing. The Caribbean Sea is tranquil and brings great peace. The beach is quiet and taint, there are art sellers and street vendors but they do not pressure us. I would come back every year if I could afford to. Was amazing with the water and how well taken care it was
Written 1 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali921
Edinburgh, UK1,508 contributions
Feb 2020
Sun worshipers probably love it but actually the beach is not that good. It gets very busy, sections are set aside for hotels, and the waves can get strong. Also not good for swimming or snorkeling as there is not a lot to see. During our visit, it was clear that this was not a problem because almost every one spent the whole day in the sun on sun loungers.
Written 7 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdV60
Oxford, MI10 contributions
Jan 2024 • Family
overall we found the experience very expensive compared to options in southern United States. With the current exchange rate, it seems better to spend our money in the gulf coast states over this winter holidays. for sure it's safer and less likely to suffer surprises and costs for food and other entertainment.
Written 26 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What is the fishing like her? Can you fish from beaches, docks, and or rock structures? If so what bait and what can you catch?
Written 18 March 2024
Considering a wedding for 50 . Is the space all inclusive
Written 6 January 2021
bonjour,nous partons début octobre en couple avec 1 pack VIP chacun,quel sont les prestations exacte pour chaqu'un?
Ex:le pack 1 pers prévois une bouteille de téquila ,avons nous droit à chaqu'un notre bouteille?
Merci par avance de me renseigner,belle journée.
Written 3 May 2020
Hola.
Si van a All-Inclusive no tienen límite en cuanto a las bebidas. Pueden solicitar todas las que quieran por persona.
Muchas suerte.
Written 21 May 2020
Hola, estoy en playa del carmen y nos ofrecieron tour en la agencia que esta en el supermercado Walmart, quería saber que tan seguro es? Nos ofrecen buen descuento si vamos a conocer el Hotel Xcaret es seguro? El tour sería para chichen y catamaran para Isla Mujeres
Written 31 January 2020
GrandTour19937310341
Longueuil, Canada
Y a t il des algues actuellement grand sunset princess riviera maya
Written 17 October 2019
Si. Bastante durante el verano Mexicano.
Written 13 December 2019
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