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Address: Cozumel, Mexico
Phone Number:
+52 987 869 0610

TripAdvisor Reviewer Highlights

Read all 278 reviews
Visitor rating
  • 170
  • 46
    Very good
  • 16
  • 16
  • 17
great people with customer service

we spent 5 days with the staff at Aqua Safari . 2 adults and a 14 years old. we loved every minute. the staff is very caring and love to please the customer. we are thankful to... read more

5 of 5 bubblesReviewed 1 week ago
Pierre G

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278 Reviews from our TripAdvisor Community

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Showing 265: English reviews
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 1 week ago

we spent 5 days with the staff at Aqua Safari . 2 adults and a 14 years old. we loved every minute. the staff is very caring and love to please the customer. we are thankful to Walter, Elpedio, Jose, and the other staff for a great time on the boat. the service and camaraderie makes up for the slower... More 

Thank Pierre G
Se Wi
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We initially booked 2 days of 2-tank diving with Aqua Safari because was close to Casa Mexicana and offered onsite rinse tanks and gear storage overnight. The operation was very friendly and safety minded so we did another day with them. Boats were well setup but they could of limited the group size. I thought 12 to 14 divers in... More 

Thank scubakramers_10
Costa Rica
Level Contributor
45 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

We stayed at the hotel right next to the shop. So we just walk a few steps to get on the boat. They have good boats, and good equipment. Very organized. When you finish, you can wash every thing there, and leave your equipment hanging in their store if you are diving next day, or the day after.

Thank Melissa V
San Antonio, Texas, United States
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

I have had the opportunity to dive with Aqua Safari before, however, this time, my brother and a cousin were certified as divers. My brother and my cousin are good swimmers but had no experience with Scuba diving. Instructor Ricardo Gutierrez Ciuniak worked with both of them. I have been a certified diver since 1988. I have watched other instructors... More 

Thank VirgilioVG
Cincinnati, Ohio
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 29 November 2016

We had dived with Aqua Safari occasionally for about 20 years and always been satisfied and impressed with the staff. This time we did not dive with them, because they messed up our reservation and told us, when we arrived, that all the boats were full. That was when we discovered the outfit had been sold and was under new... More 

Thank AlanvdVyver
Calgary, Canada
Level Contributor
33 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 21 November 2016

I dove with Aqua Safari while staying at the Cozumel Palace in Nov 2016. The diving was paid for by Coz Palace Resort credits (except for tax). They did a good job. Both days, I dove in the morning / 2 dives per morning. The boat was large and slow, but allowed up to 16 divers to go at once,... More 

Thank Ward C
Valparaiso, Indiana
Level Contributor
14 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 November 2016

The boat picked us up at our hotel dock 6 mornings at 8:30am. We dove the Palancar reef , Palancar gardens, Paradise garden, Colombia reef, Yucab site and other sites. Beautiful reefs, lots of fish, giant lobsters, turtles, a few nurse sharks, etc. The boat was comfortable and the crew was friendly and helpful, really watched out for all the... More 

Thank DGraden
Boynton Beach, Florida, United States
1 review
5 of 5 bubbles Reviewed 14 November 2016

On a group trip we had the opportunity to dive with this shop. Not only were they knowledgeable, accommodating, efficient, and prepared they made sure that our experience was the best it could be. Their customer service was impeccable! I will absolutely be returning. Dive guide Sergio was fabulous!

Thank Rachel T
A TripAdvisor Member
3 of 5 bubbles Reviewed 13 October 2016 via mobile

We dove 3 days, beautiful dive sites. The first day, only 2 DM with a large group. 2 of our divers were on their first dive after being certified. DM paid no special attention to them at all, thankfully they are capable new divers and they were safe, could have gone differently... Second and third days divers were put into... More 

Thank A TripAdvisor Member
Pacific Coast Australia, Australia
Level Contributor
21 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 19 September 2016

This looks like a professional operation, and our dive excursion started well. The crew were accomodating and friendly, although I doubt that the dive master looked at our rego forms, on which I stated that I was a qualified, but novice diver. The first dive was uneventful and unfortunately the reef we dove, was fairly boring. Within 5 mins of... More 

Thank Lee M

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?