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Diamonds International

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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number:
+52 800 515 3935
Website
Description:

Diamonds International is the largest duty free jeweler in the world....

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.

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TripAdvisor Reviewer Highlights

Read all 1,340 reviews
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  • 753
    Excellent
  • 179
    Very good
  • 91
    Average
  • 50
    Poor
  • 252
    Terrible
Customer Service DI

I needed a repair doing to a ring I had purchased from Diamonds International, and I contacted DI to see if they could help. My customer Service Representative was Gener V and... read more

Reviewed yesterday
Salsaqueen101010
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1,340 Reviews from our TripAdvisor Community

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Showing 1,325: English reviews
1 review
Reviewed yesterday NEW

I needed a repair doing to a ring I had purchased from Diamonds International, and I contacted DI to see if they could help. My customer Service Representative was Gener V and although I was outside of the 45 day guarantee period Gener V was very helpful and managed to agree to pay half of the cost of the repair.... More 

Helpful?
Thank Salsaqueen101010
1 review
Reviewed 2 days ago NEW

I have purchased from Diamonds International on several different occasions from several different locations. I have never had a problem with them standing by their products. My most recent purchase was a beautiful, albeit delicate, diamond ring. When I got home, I noticed that one of the joints on the ring was not soldered correctly and it broke. I made... More 

Helpful?
Thank Suzanne F
Keller
2 reviews
Reviewed 2 days ago NEW

To make a long story short, I fell for their sales pitch and ended up buying an engagement ring that was worth less at least half of half of what I paid. Do not trust cruise lines that endorse them because I have since learned that they have a contract with them and are motivated by greed.

Helpful?
Thank cassandrah107
Diamonds Intern... C, Gerente at Diamonds International, responded to this review

Dear Mrs. Cassandra, Thank you for making us aware of this situation, Please email us at tripadviorcozumel@shopdi.com with your receipt and claim and we will gladly help turn this situation around for you, Have a lovely day, More 

Herndon, Virginia
1 review
Reviewed 2 days ago NEW

We purchased a ring and it needed a repair. Ari helped us to get this done. She was very professional and kept us updated about the repair. We received the ring back the other day and it looks wonderful. Thanks again Ari for all your help. Jeann

Helpful?
Thank hazelis54
1 review
Reviewed 2 days ago NEW

we went there and had a great experience. the problem we have is the money back for shopping in mexico. they said it would be 60 days it has been 6 months now and nothing .

Helpful?
Thank Jeff D
Bath, Maine
Level Contributor
3 reviews
3 attraction reviews
Reviewed 3 days ago NEW

Do not I repeat do not do business with this company. They are Pirates of the Caribbean and Florida. They sell jewelry for highly inflated prices telling you that it is worth 3 to 4 times what it is actually worth. I tried to write an honest review but trip advisor said it was offensive and had cuss words in... More 

Helpful?
Thank AprilVanderfield
Diamonds Intern... C, Gerente at Diamonds International, responded to this review

Dear valued guest, please email us a tripadvisorcozumel@shopdi.com with your claim, so we can help you solve it, You do not mention here your experience but please do email us so we can help you get the best resolution possible. On behalf of Diamonds International I apologize for whatever has happened so far, we take pride in our staff and... More 

Sunrise, Florida
Level Contributor
8 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

As always my wife and I went shopping at DI who we been dealing with for years, and we are considered to be part of the family. We have purchased from numerous stores and if we ever had a problem the main corporate office took care of it. As far as the Mexican government giving you a refund on any... More 

Helpful?
Thank davidschwartz81
New Port Richey, Florida
2 reviews
Reviewed 4 days ago NEW

I have bought several pieces of jewelry in the past from DI and loved each piece. This time I bought a set of rings that didn't hold the color. DI was gracious enough to take the rings back and give me a store credit with minimal effort . Mayra with DI answered all my questions and emails promptly keeping me... More 

Helpful?
Thank carolcO2645OW
Diamonds Intern... C, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are pleased to hear of your experience with Mayra in customer service. She is a wonderful asset to our team and we will be sure she receives your compliment! We hope you visit us in Cozumel again soon! Have a... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

WARNING DO NOT BUY FROM THIS COMPANY!!!!!!!! They do NOT stand by their products and do not even have a return policy. What kind of company does that!!??! At no point durning the sales process was that mentioned. Coupled with the fact of funneling drinks down elderly people's mouths "to loosen them up to buy." We made a custom purchase... More 

Helpful?
1 Thank Robin G
Diamonds Intern... C, Gerente at Diamonds International, responded to this review

Dear Valued Guest, Thank you for bringing this situation to our attention, Have you opened a claim with Diamonds International? Please email us at tripadvisorcozumel@shopdi.com and I will make sure you are taken care of, We will be waiting for your email, Have a lovely day, More 

Cleveland, Oklahoma
Level Contributor
61 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 6 days ago NEW

We visited store #719 in Cozumel Mexico, Ligia and Derian waited on us without pressure, always smiling and asking if we wanted something to drink. Entering the store only to get our free gift from the cruise ship Valor, they showed us some beautiful jewelry. My wife loved the Tanzanite set and Ligia gave us a great deal on it... More 

Helpful?
Thank Robin W
Diamonds Intern... C, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking the time to review our store. We appreciate all feedback and are pleased to hear of your wonderful experience with Ligia and Derian, we will be sure they receive your compliment! We hope you enjoyed your cruise vacation and congratulations on your new tanzanite set! Have a lovely day, More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?