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Diamonds International

Rafael E. Melgar | Plaza Punta Langosta, Cozumel 77600, Mexico
+52 800 515 3935
Website
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Review Highlights
My first purchase with DI was excellent - Sinder Grinal

My mother had passed while I was on vacation and I found the perfect ring in remembrance of my... read more

Reviewed 6 days ago
tbriggs1206
,
Alto, Michigan
Excellent Customer Service!

I bought my husband a black diamond ring and myself a Crown of Light diamond. Because of... read more

Reviewed 6 days ago
Gelay2017
,
Ocala, Florida
Read all 1,634 reviews
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Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
  • Excellent62%
  • Very good12%
  • Average5%
  • Poor3%
  • Terrible18%
Travellers talk about
“sales person” (64 reviews)
“engagement ring” (39 reviews)
“di store” (39 reviews)
LOCATION
Rafael E. Melgar | Plaza Punta Langosta, Cozumel 77600, Mexico
CONTACT
Website
+52 800 515 3935
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Write a ReviewReviews (1,634)
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All reviews
"sales person"
in 64 reviews
"engagement ring"
in 39 reviews
"di store"
in 39 reviews
"shopping experience"
in 33 reviews
"customer service representative"
in 27 reviews
"beautiful ring"
in 26 reviews
"sales executive"
in 26 reviews
"tanzanite earrings"
in 22 reviews
"wedding band"
in 21 reviews
"blue diamond"
in 19 reviews
"st thomas"
in 18 reviews
"philip stein watch"
in 17 reviews
"purchase price"
in 17 reviews
"forum shops"
in 20 reviews
"entire process"
in 17 reviews
"grand cayman"
in 20 reviews
"cruise ship"
in 57 reviews
Filter

1 - 10 of 1,613 reviews

Reviewed 6 days ago

My mother had passed while I was on vacation and I found the perfect ring in remembrance of my mother. My sales representative (Sinder Grinal) was very helpful and compassionate. This was my first experience with DI and I would highly recommend the for future...More

Thank tbriggs1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to review our store. We offer our deepest condolences on the loss of your Mother. We are delighted to hear that Sinder was able to assist you in finding the perfect ring to remember her by!...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago

I bought my husband a black diamond ring and myself a Crown of Light diamond. Because of excitement, I didn't check the bill until we go back to the US. They overcharged me of $50 on what we agreed on my husband ring. I called...More

Thank Gelay2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We are delighted to have you as a customer and are pleased to hear customer service and Jose was able to assist you in receiving your Crown of Light ring....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago

After purchasing a Breitling smart watch, it began having issues after a couple of days. I stopped using it. I recently started wearing it again and issues began immediately began. I attempted to contact this store and they will not even acknowledge my emails. I...More

Thank ChuckG23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for making us aware of this situation. Please email us at tripadvisor@shopdi.com with all your receipt information and moneyback folio number and we will gladly assist you! We look forward to hearing from you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 6 days ago

I purchased a Day2Night Pendant. This piece is so unique that you will have two pieces of jewerly for the price of one. I thought I had lost a piece but Jairo listended to my complaint. He assured me he would keep me updated on...More

Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services, we appreciate all feedback and are delighted to hear Jairo took wonderful care of you in the repair of your necklace. We will be sure your compliment is received! We...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Purchased a bracelet and needed resizing in St Maarten, the resizing point failed on our return to England, we contacted DI and were asked to get a local professional quote for a guaranteed repair, we did, forwarded the quote and Di paid the quote in...More

Thank bryanbarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are delighted to here Claudia took wonderful care of you. We will be sure your compliment is received! We hope you enjoyed your time in...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

We had a clasp break on a brand new John Hardy necklace. Mayra answered our request for customer service and followed the process through from approving a return for repair to receipt of the necklace back in our hands. She was vested in our satisfaction...More

Thank Ronnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are delighted to hear Mayra was able to take wonderful care of you assisting in the repair of your John Hardy necklace. We will be...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Recently my wife and I were in Barbados and stopped into Diamonds International. My wife had been wanting a new engagement ring setting. The man who helped us there was excellent. He found the perfect setting for my wife. Unfortunately, we didn't have the old...More

Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Mr Joe, Thank you for taking the time to review our store and services. We appreciate all feedback and are pleased to hear Berenice was able to take wonderful care of you in turning your situation into a positive one! We will be sure...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I am a returning customer to DI. I have purchased two rings - one in (Caymans and one in Cabo San Lucas) and now a set of earrings-all in the Sara G collection. I was helped by Efrain Gallegos and the manager in Cozumel and...More

Thank meninarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to share your in store experience with us. We appreciate all feedback and are delighted to hear Efrain took wonderful care of you! We will be sure your compliment is received! We hope you enjoyed your...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Carla D was so helpful in assisting me to get a clasp on a necklace replaced which was purchased in Nassau. She assured me that everything would be taken care of and, indeed, it has been. She was professional, courteous and very pleasant to work...More

Thank kathyv427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are delighted to hear Carla was able to assist you in repairing your clasp. We will be sure your compliment is received! We hope you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Stephania works in Customer Service and she is the absolute best. I needed to have a ring I purchased at Diamonds International repaired and Stephania was my service representative. From start to finish, she kept me updated on the status and was extremely professional. For...More

Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 days ago

Dear Ms Lisa, Thank you for taking the time to review our store and services. We appreciate all feedback and are delighted to hear Stephania was able to assist you in the repair of your ring. We will be sure your compliment is received! We...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
roadie2257
12 May 2018|
Answer
Response from Diamonds Intern... C | Property representative |
Hello, hope you are well, The first one has already been paid the 18th of December 2017, Please check that date and 2 weeks after for the amounts, The second one I have placed under urgent pay, Have a lovely day, Alejandra
0
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Manfs73
7 April 2018|
AnswerShow all 2 answers
Response from Manfs73 |
Conna755263597xf14 I purchased on the 18th Dec 2017 and am still waiting I didn't think it would have taken this long it's probably a scam like someone else has said I would appreciate if you can look into this for me please
0
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