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This Is Cozumel

#61 of 213 Boat Tours & Water Sports in Cozumel Features Animals
Cozumel 77600, Mexico
+52 1 987 111 5284
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Review Highlights
Plane ride to chicken itza and cenote

We had an amazing trip from start to finish. Very professional, friendly, and knowledgeable... read more

Reviewed 6 days ago
tsl22
,
Jupiter, Florida
via mobile
Overall satisfied

We travelled to Cozumel in March and booked two excursions through thisiscozumel. I'm not exactly... read more

Reviewed 27 April 2017
DizzzyWhirled
,
Red Deer, Canada
Read all 217 reviews
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Genuine customer reviews for our Cozumel tours and activities. If you've booked something through us please post your review, we truly value all comments.
  • Excellent79%
  • Very good14%
  • Average2%
  • Poor3%
  • Terrible2%
Travellers talk about
LOCATION
Cozumel 77600, Mexico
CONTACT
Website
+52 1 987 111 5284
Write a Review
Reviews (217)
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1 - 10 of 217 reviews

Reviewed 6 days ago via mobile

We had an amazing trip from start to finish. Very professional, friendly, and knowledgeable. Wonderful staff! Thank you!

Thank tsl22
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 4 days ago

Hi tsl22, thanks for your lovely review. We're really happy you had such a good time on our Cozumel Chichen Itza Tour By Air. Thanks again for finding the time to post your comments and come back and visit us again soon!

Reviewed 27 April 2017

We travelled to Cozumel in March and booked two excursions through thisiscozumel. I'm not exactly sure how this works, to be honest - I think the are kind of a central booking that co-ordinates other tour groups. Anyway, both bookings were very easy and I...More

Thank DizzzyWhirled
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 28 April 2017

Hi Dizzzy and many thanks for taking the time to post your comments! We're delighted you were so happy with the booking process and the instructions you received, as well as being completely satisfied with the Chichen Itza tour. Our apologies again that you weren't...More

Reviewed 9 February 2017

We booked our America's Cup sailing and Chichen Itza by air tours through This is Cozumel. Alex was extremely helpful with our questions and booking both by email and on the phone. Once in Cozumel, both tours were actually modified and the tour operators contacted...More

Thank Tootall70
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 15 February 2017

Many thanks! We're so happy you thought the tours were amazing and found the reservation process to be so smooth too. We hope we can welcome you back to Cozumel again soon!

Reviewed 8 February 2017

Another perfect island tour booked through This Is Cozumel with our guide Rafael. He was perfect and provided a tour that included everything we planned. He was very informative, perfect English with a great sense of humour. The van was very comfortable with much needed...More

Thank Shelley936
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 15 February 2017

That's fantastic to hear, Shelley, and we're excited to receive three 5-star reviews in a row from you, thanks! We only work with a handful of drivers who we know personally and they always take great care of our customers. We hope you can make...More

Reviewed 6 February 2017 via mobile

We used "This is Cozumel " to book a vow renewal ceremony at Chakaanab Park. We found them during an online search. Based on previous reviews, we decided to book with them. Alex was very quick to respond and handled our booking very professional. The...More

1  Thank Rob W
Reviewed 3 February 2017

We had a great time on the Cozumel Private Taxi Tour. We received detailed instructions and map to help us find the meeting place to pick up our private taxi. Our driver, Arturo, arrived early and was extremely friendly, courteous, and accommodating of our requests...More

Thank RLM222
Reviewed 27 January 2017

I have to start by talking about the company and how the booking and more importantly the rescheduling went. We booked a tour for "The other side of the Island" because we wanted to get off the beat and path of the large tourist traps...More

2  Thank Louis T
Reviewed 8 January 2017

This was the absolute highlight of our trip! Our tour guide, Oscar, was amazing. The jade cenote was beautiful. And the ATV course and the cliff jump were thrilling. I would hands down suggest this tour for anyone looking for a little adventure in Cozumel....More

Thank Nathaniel J
Reviewed 14 December 2016 via mobile

My best friend and I went on this excursion and had a wonderful time! She was really nervous as she had never driven an ATV before but she quickly was able to learn with little guidance. The tour guides are great and this was overall...More

Thank Shelley B
Reviewed 7 December 2016

Great customer service. Alex was a lot of help! We will be using This is Cozumel in the future on return trips!

Thank Terri N Ken B
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 11 December 2016

Thanks Terri, we're really pleased you like our customer service and thanks again for booking with us!

Questions & AnswersAsk a question
JennalynF
Good afternoon, my parents are crusing on Royal Caribean in April 2017, they both have electric scooters, I saw that they can book a tour around the city of Cozumel, however we were wondering if a. They are able to see ruins? B. What amount if time they should book to see great sights.. Thank you.
6 February 2017|
Answer
Response from Cozumel-Reservations | Property representative |
Hi JennalynF, yes, they can stop at El Cedral and/or Punta Sur Park to see small Mayan ruins, but the main archaeological site at San Gervasio is not accessible by wheelchair or scooter. The tour usually makes a complete... More
0
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chelzzie
What's the drink and food menu for jungle garden day pass, also is all of that included and unlimited? Is there an umbrella provided for our chairs?
5 February 2017|
Answer
Response from Cozumel-Reservations | Property representative |
Hi Chelzzie, it includes an "all you can eat" buffet with a variety of Mexican and international dishes. An open bar is also included and use of all the facilities. There are plenty of loungers, chairs and sunshades around... More
0
Votes
Ravenhawk39
I am going to Cozumel end of January 2017. Should I exchange my Canadian Dollars to pesos here or in Mexico?
16 December 2016|
Answer Show all 2 answers
Response from Cozumel-Reservations | Property representative |
In our experience the best way is usually to take cash out of an ATM in Cozumel using your checking account bank card. If you have a Visa or Mastercard they give good exchange rates (you can look them up online), but just... More
0
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