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Cancun Shuttle

Carretera Cancun-Chetumal Km 22, Cancun 75220, Mexico
+52 998 848 0335
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Review Highlights
Hour experience - AVOID

Absolutely appalling, horrid service. I arrived on time, immediately found Cancun Shuttle... read more

Reviewed 6 days ago
jz1053
,
New York City, New York
Great Reliable Private Airport/Hotel Transportation

I booked via Cancun Shuttle website. Got a private transfer for $50 round trip. They make you pay... read more

Reviewed 1 week ago
youramazonreviewer
,
West Covina, California
Read all 2,226 reviews
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Cancun Airport Transportation Shuttle - Cancun Shuttle company providing services from the Cancun International Airport to all locations in Cancun and Riviera Maya. Services include Bus Transportation, Shuttles, Economical Services, Private Services and VIP Services. We also provide Bus Tours and Private Tours in the area.
  • Excellent81%
  • Very good9%
  • Average3%
  • Poor2%
  • Terrible5%
Travellers talk about
“great service” (314 reviews)
“private service” (42 reviews)
“private car” (35 reviews)
Open Now
Hours
Hours Today: 12:00 am - 11:59 pm
Suggested Duration: < 1 hour
LOCATION
Carretera Cancun-Chetumal Km 22, Cancun 75220, Mexico
CONTACT
Website
+52 998 848 0335
Top Selling Tours & Activities in and around Cancun
USD 11 per adult
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USD 26 per adult
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USD 10 per adult
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USD 6 per adult
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Write a ReviewReviews (2,226)
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All reviews
"great service"
in 314 reviews
"private service"
in 42 reviews
"private car"
in 35 reviews
"return trip"
in 76 reviews
"car seat"
in 27 reviews
"always on time"
in 59 reviews
"reliable service"
in 31 reviews
"both ways"
in 39 reviews
"great price"
in 32 reviews
"no issues"
in 30 reviews
"within minutes"
in 29 reviews
"these guys"
in 35 reviews
"playa del carmen"
in 36 reviews
"driver"
in 950 reviews
"airport"
in 887 reviews
"hotel"
in 491 reviews
"company"
in 186 reviews
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1 - 10 of 2,107 reviews

Reviewed 6 days ago

Absolutely appalling, horrid service. I arrived on time, immediately found Cancun Shuttle representative who check me in. Then I waited, and waited and waited. After 30 minutes I asked the representative what's the timeline for my shuttle. He was rude and unhelpful - he wouldn't...More

1  Thank jz1053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I booked via Cancun Shuttle website. Got a private transfer for $50 round trip. They make you pay $25 online and $25 USD in person when they pick you up from the airport to go to your hotel. Our flight arrived at 6:25AM so it...More

Thank youramazonreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

We did a round trip airport and hotel transfer for 4 people. Our vehicle was not shared with others which made it a pleasant and comfortable ride. The price was only $98 for all of us which was very affordable.We paid half by credit card...More

Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago

I was seriously skeptical about booking a transfer through this company. My sister and family had arrived at Cancun Airport a few days before my husband and I - and said after waiting for an hour their shuttle never arrived and they had to book...More

Thank Jessica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

First let’s talk airport transportation. We had VIP! No signage with my name as promised!!!We have to find our rep across the street. Luckily orange vests stand out. Did get in our vehicle quickly and got to resort quickly. They did arrive 10 minuets early...More

Thank tim1058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Have used Cancun Shuttle for a number of years now, always friendly, easy to spot the staff, and very prompt in terms of scheduled pickups.

Thank charlesvictors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

I was traveling by myself in Cancun and had booked this shuttle to take me from the airport to Playa del Carmen. As mentioned by other reviews, I followed the instruction and walked out to find a person with an orange vest. I spoke to...More

Thank Vichai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I booked a private van for 6 from CUN to Playa Del Carmen. Easily found driver in the madhouse outside the front of the airport. Van was almost immediately ready. Return to airport was no problem. Very professional both ways. You can land in a...More

Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

My ride from the airport to the hotel was late by 40 minutes. My ride from the hotel to the hotel was late again. I called the operator, he told me the driver was stuck in traffic and needed 10 more minutes. I waited 15...More

Thank JQ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

These people claim to have a certificate of excellence from trip advisor. I fail to see how this is possible. We landed in Cancun and did everything they instructed. Walked out to find their representative (helpful enough) he took our details and said he’d be...More

1  Thank Mark_S186378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Mariana C
24 May 2018|
Answer
Response from fransvan0 | Reviewed this property |
Precio Aeropuerto CUN al "Kukulcan km 20" esta USD 35. La distancia es 15 km. Tiempo es 15 minutos. Atención : la Zona Hotelera (Avda. Kukulcan) tiene 25 km !
0
Votes
Betsy T
31 October 2017|
Answer
Response from Edgar T | Property representative |
Hi Betsy, It depends, the SHUTTLE service is per person, ALL other services (Economical, Private, VIP) are per vehicle. Regards,
0
Votes