Cancun Airport Transportation

Cancun Airport Transportation

Cancun Airport Transportation
4.5
12:01 AM - 11:59 PM
Monday
12:01 AM - 11:59 PM
Tuesday
12:01 AM - 11:59 PM
Wednesday
12:01 AM - 11:59 PM
Thursday
12:01 AM - 11:59 PM
Friday
12:01 AM - 11:59 PM
Saturday
12:01 AM - 11:59 PM
Sunday
12:01 AM - 11:59 PM
About
At Cancun Airport Transportation we provide private airport transfer services that will alleviate your transport woes in Cancun. Upon arrival, be punctually received and escorted to your pre-booked ride—whether it’s a van, premium Suburban or a slick limousine. The transfer will take you and your party directly to the hotel in areas like the Cancun Hotel Zone, Cancun Downtown, Playa Mujeres, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal, Tulum and all the Riviera Maya. You won’t have to worry about sharing your ride or making multiple stops. Transportation from Cancun Airport to Playa del Carmen can take about 55 minutes while Transportation from Cancun Airport to Tulum can take up to 2 hours, but be sure that you'll have a comfortable ride. Cancun Airport Transportation also provides private tours which will bring you to famed sites like Tulum and Chichen Itza. – Tripadvisor
Cancun, Quintana Roo, Mexico

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(953 reviews)
Reviews may contain information about traveller safety at this business.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles5,902 reviews
Excellent
4,458
Very good
487
Average
250
Poor
211
Terrible
499

Landy H
North Carolina127 contributions
5.0 of 5 bubbles
Dec 2019
Our group of 8, including teens and big kids, used Cancun Airport Transportation to travel from the airport to the city of Valladolid in Yucatan, about 2.5 hour drive. The agent from the company was right outside the airport, he didn't have a sign with our name but he knew who he was waiting for. He took us to our driver, Luis, he was very nice, professional and friendly. He stopped for us to get drinks, snacks and exchange USD to MXN about 5 minutes from the airport, where things were way inexpensive. The van was small but we all fit in it with not so light luggage. This company was less than 1/2 the price than many other transfer companies and were the only ones that offer just the transportation, they were friendly when I made the reservation and did not push to sell me a tour (unlike other companies). Their website has all the information you need to make a reservation and their price is true. I will definitely use them again when visiting that side of Mexico.
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, Thank you very much for using Cancun Airport Transportation. Reviews about our Transfer Services help us a lot giving other customers the opportunity to know our company and the good service we provide. We are glad to know that you had a nice experience while using our services! We will always keep improving to provide the best Transportation Service in Cancun, not only from the airport to any hotel in Cancun or the Riviera Maya but also the best tours in the area. Again, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kurt W
Kansas City, MO3 contributions
5.0 of 5 bubbles
June 2020
Daniel Rejon was great to work with when booking our group travel of 10 people. We had a unique situation where we needed picked up from airport to hotel then next day taken back to airport cause the resort we were staying at provides transportation. We like to arrive a day early so we can take full advantage of that first day. I wasn't sure how to set this up through their website so did the chat feature. Daniel was great and helped me book it through him directly rather than the website to ensure we wouldn't have any problems. He was so helpful and it's always great to find great customer service when trying to book something so sensitive to our group of 10. I'd highly recommend using this company and will continue to use them in the future because of people like Daniel.
Written 23 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear client, Thank you for your preference in our transportation services. We are glad to know you could arrange your special service without any issues and will let Daniel know about your comments. One more time, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 6 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ladyluke
Boston, MA59 contributions
5.0 of 5 bubbles
Feb 2020
We looked through a number of reviews for various companies offering transportation from/to the airport in Cancun. This service offered a round trip in a private van/car for a reasonable price compared to several other companies. We crossed our fingers and booked through them, hoping for the best. They exceeeded our expectations in all regards. When we got to Cancun, we were able to wade through the dozens of drivers soliciting passengers and found our car waiting for us. When we decided to change the pickup time for our return trip, we were able to do that easily and got a confirmation email in return. Our driver for that return trip was a few minutes early and guided us to the correct spot for our check-in with Jet Blue. We didn’t know that the service had to call ahead to give our hotel required information for both trips in order to have the gates opened to the resort, but this service did know that and there were no problems on either trip. Rarely does one have absolutely not a single complaint about a service, but this is one of those times.
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, Thank you very much for using Cancun Airport Transportation. Reviews about our Transfer Services help us a lot giving other customers the opportunity to know our company and the good service we provide. We are glad to know that you had a nice experience while using our services! We will always keep improving to provide the best Transportation Service in Cancun, not only from the airport to any hotel in Cancun or the Riviera Maya but also the best tours in the area. Again, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 18 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Diego
3 contributions
1.0 of 5 bubbles
Jan 2020
This was a 2nd terrible experience we had with Cancun Airport Transportation, booked through Trip Advisor. We had to give all of our flight info so they would know the time and we booked a private transfer, which implied we would get a fancy car etc. As we exited the airport, we saw literally dozens of people with signs bearing the names of the people they were picking up, but we did not see anyone from CAT. We asked around and were directed to the rep, who was standing across the street, holding the CAT sign under his armpit. He had to look in a "system" for our names, so obviously was not waiting for us. He directed us to stand off to the side and wait for our driver. After 30 min we went to check with him and he said it would be 5-8 more, so after another 15 we checked again. He told us that our driver did not have the security credentials to enter the airport, so they were going to have to send another.

We were finally picked up by the new driver at 5:42 after our flight arrived at 4:00. The rep told the driver (in Spanish) to take us directly to our hotel and not pick anyone else up - strange as we booked a private transfer. We got a beat up van and not a car that was shown on the booking page. Nobody offered to help with our bags. We saw multiple flights of people come and go while we waited and my children sweated in their travel clothing. All in all, just a terrible experience......and a taxi, which were readily available the entire time, costs 20% less than we paid.
Written 2 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, The information you have provided regarding your experience has been sent to our executives for a further solution. For the record, we can clarify several aspects of what you point out: *The regular Private Transportation is provided in vans, this is stated in all our sales channels (Tripadvisor too). For fancy cars, we would recommend our Luxury Transportation Service. *We do have a system in which all our team can verify information about the current services. *During the booking process, we do state that a rep will be waiting at the airport holding a sign (and the name IF requested). If you give us an opportunity, we can change your mind about our services. We remain at your disposal at info@cancuntransportations.com Regards.
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

wareagle540
Boca Raton, FL37 contributions
1.0 of 5 bubbles
Mar 2020 • Couples
Be ware of this company. I provided my arrival information and they were nowhere to be found when we exited the airport. I had to call their office and was getting excuses about the driver being at the wrong place. For the amount of $ you are paying they better be there holding a sign when you exit with a Tecate Light in the other hand. Finally the dude shows up and yell at us from the parking lot instead of approaching us and apologizing. Avoid this company!
Written 6 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, The information you have provided regarding your experience has been sent to our executives for a further solution. We remain at your disposal at info@cancunairporttransportations.com Regards.
Written 10 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Elle
Atlanta, GA22 contributions
1.0 of 5 bubbles
Oct 2020 • Family
Let me start by saying, I travel to Cancun often. I have used over a dozen different car service companies in Cancun. THIS one was by far the worst experience I have ever had.

I booked a LUXURY car service weeks in advance to the tune of almost $200. The website states they will provide either a Suburban or Mercedes Sprinter Van. The day before I was scheduled to arrive, I had not received any correspondence or confirmation of pickup. I called 4 different phone numbers that were all disconnected.

The day of arrival, I finally received a phone call confirming my pick up. The driver proceeds to arrive 1.5 hours late in a beat up VW van. This was a case of the good old bait and switch. The driver then proceeds to argue with me and say that there were no Luxury cars available. Why on earth would you be accepting online bookings and taking payments for vehicles you do not have?

The icing on the cake was the driver offering me a $16 discount to ride in the beat up van that he arrived in.

I was extremely frustrated and then had to secure transportation for my party while at the airport.

This company is trash, terrible service and bad business all around.

Please spend your money elsewhere. There are many honest companies providing stellar service in Cancun, this is NOT ONE OF THEM.
Written 21 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear client, The information you have provided regarding your experience has been sent to our executives for a further solution. We remain at your disposal at info@cancunairporttransportations.com Regards.
Written 27 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Catarina
Los Angeles, CA6 contributions
5.0 of 5 bubbles
Aug 2020
My boyfriend and I traveled to Playa Del Carmen in late August 2020 where we stayed at the Valentin Imperial Riviera Maya. Unfortunately that resort charges an arm and a leg for airport pick up which is around $195 USD round trip. After a quick search I found Cancun Airport Transportation and booked them instead for around $80 which is a much more fair price. It was easy to book, each driver was exactly on time and assisted us with our luggage. Don't forget to tip your driver :)
I'll definitely be booking them again when we return to Quintana Roo in the future!
Written 4 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie, Thank you for your preference in our transportation services. We will definitely be happy to see you again whenever you come back. One more time, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 17 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sightsee04888906940
1 contribution
5.0 of 5 bubbles
Jan 2022
i had another company take me one way from Cancun airport to Tulum, then a month later when I was planning the return journey they changed their mind, tried to charge me double, and when I refused they cancelling my prepaid return leg without a refund. Rude!

So I contacted Cancun Airport Transportation and they gave me a very good price, not charging me any extra for being out of town like the previous company claimed, and they saved the day!

The taxi was on time (5 minutes early even) and was clean, new, comfortable and fast. The whole experience was great.
Thanks!
Written 21 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, Thank you very much for using Cancun Airport Transportation. Reviews about our transfer services help us a lot giving other customers the opportunity to know our company and the good service we provide. We are glad to know that you had a nice experience while using our services, and will always keep improving to provide the best transportation service in Cancun. Again, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 25 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dustin J
Powell, TX50 contributions
5.0 of 5 bubbles
Dec 2020
For the price, this company can't be beat! We used this company to travel from the Cancun Airport to Playacar. There was someone waiting outside the airport as described, and after checking in he called a car. The driver was very courteous and wore a mask the entire time, and he sanitized our bags before placing them in the car.

My wife accidentally left her phone in the car, and didn't realize she was missing it until about 2 hours after we were dropped off at the hotel. After searching all over the hotel, we called Cancun Transportation and asked them if they had seen it. Within 15 minutes, the hotel received a phone call that the driver had located it and would bring it back on his return to the area. About an hour later, the front desk called to inform us that the phone had been returned. I checked my email later and had received a message from Cancun Transport saying who they had dropped it off with, as well as including a photo of the driver handing the phone to the hotel receptionist.

I will be using this company for all hotel transports in that area moving forward.
Written 29 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dustin, Thank you very much for using Cancun Airport Transportation. Reviews about our transfer services help us a lot giving other customers the opportunity to know our company and the good service we provide. We are glad to know that you had a nice experience while using our services, and will always keep improving to provide the best transportation service in Cancun. Again, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 13 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

DianeMc313
Conshohocken34 contributions
5.0 of 5 bubbles
Nov 2020
Using the Cancun Airport Transfer to/from Airport/Puerto Juarez Ferry was convenient and inexpensive. The drivers were courteous and the vans clean. I scheduled a round trip and on the return airport trip the driver was on time (at the port) to pick us up. The only minor downside was finding the shuttle’s representative outside of the airport. It’s total chaos leaving the airport building.
Written 11 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diane, Thanks for your preference in our transportation services. It is indeed total chaos. We will continue improving our procedures and appreciate your feedback. One more time, thank you very much for your review and we hope the next time you visit Cancun you get to use Cancun Airport Transportation again. Kind regards. Staff at Cancun Airport Transportation
Written 21 December 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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