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Review Highlights
Great nail salon

Lety and Rosario were very patient with our two young girls - manicure, pedicure and kids braids... read more

Reviewed 24 August 2017
ny, ny
Rock Spa Massage

We received two separate couples massages and 50 minutes never felt so good or went so fast. Go... read more

Reviewed 26 January 2015
Woonsocket, South Dakota
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Traveller Overview
  • Excellent37%
  • Very good36%
  • Average27%
  • Poor0%
  • Terrible0%
10 Jul 2018
15 Oct 2017
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Boulevard Kukulcan Km 14.5 | Hard Rock Hotel Cancun, Cancun 77500, Mexico
881 3600
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Reviews (11)
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Reviewed 11 July 2018 via mobile

We did the hydrotherapy, couples deep tissue massage and I did the detox wrap. All three were amazing. My masseuse was Guillermo Perez and let me tell you that if you can request a specific person, ask for him because he was AMAZING!

Date of experience: July 2018
Thank Amy M
Reviewed 16 October 2017

I went to the spa at the Hard Rock three times during my week there and I have to say that I enjoyed each visit very nicely!! Hotel spas can be very hit or miss and I felt that they managed things very nicely there...More

Date of experience: October 2017
1  Thank VanKB68
Reviewed 24 August 2017

Lety and Rosario were very patient with our two young girls - manicure, pedicure and kids braids. They looked great. My mother-in-law also had a good experience with her manicure. Great activity for a rainy day. Probably the better valued services at the spa. Muchas...More

Date of experience: August 2017
Thank vohnson
Reviewed 14 August 2016

We had our massage here just to complete our hotel experience. Used some of our points and paid a few bucks more but the service was so-so. Gave tip just coz they were nice. Service is not that great.

Date of experience: May 2016
Thank Catie S
Reviewed 18 May 2015

My husband and I received a 50 minute couple's massage at the Rock Spa in June 2014. The spa itself was under construction, so the massage therapists walked us through a maze of hotel rooms under construction to a room they were using as a...More

Date of experience: June 2014
Thank Laura B
Reviewed 26 January 2015

We received two separate couples massages and 50 minutes never felt so good or went so fast. Go early the waiting room is almost as relaxing as the massage.

Date of experience: January 2015
Thank boschee2
Reviewed 29 December 2014

The spa is very nice but the service is just okay. We did a couples massage and the staff was not well trained. This is the first time I have had a timer go off to signal the end of a massage...

Date of experience: November 2014
Thank Thepole007
Reviewed 1 December 2014

I treat myself to the spa whenever I am at a resort. We scheduled a couple's massage, which was nothing to complain about, but I've had better. The staff was very nice, accommodating and attentive. I visited a second time for a full body wrap....More

Date of experience: November 2014
Thank Susan L
Reviewed 4 June 2014

The front desk staff was very friendly. They'll even give you champagne if you ask. The masseuses (four of them) were strong which was great for both of our couples deep tissue massages. The facilities, however, are in need of repair. It rained while we...More

Date of experience: June 2014
Thank J E
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