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Review Highlights
Great Spa Not Cheap Though

This was my second trip to The Heavenly Spa in two years. This trip I bought 4 massages - 2 for... read more

Reviewed 24 March 2018
New York, New York, United States

I spent three different days at this spa on my week long vacation. The staff was attentive, kind... read more

Reviewed 6 February 2017
Goffstown, New Hampshire
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Traveller Overview
  • Excellent81%
  • Very good13%
  • Average0%
  • Poor0%
  • Terrible6%
23 Mar 2018
“Great Spa Not Cheap Though”
7 May 2017
“Be careful when you buy products”
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Blvd Kukulcan Km 12.5 | The Westin Lagunamar Ocean Resort, Cancun 77500, Mexico
+52 998 891 4200
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Reviews (15)
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1 - 10 of 15 reviews
Reviewed 24 March 2018

This was my second trip to The Heavenly Spa in two years. This trip I bought 4 massages - 2 for myself and one for each kid. Spa is still excellent (not the hotel though sadly). I bought four - 80 minutes massages and received...More

Date of experience: March 2018
Reviewed 7 May 2017 via mobile

I was shown a night mask and I purchased it. When I got to my room and looked in the bag it was sun screen. I thought it was just a simple mistake, when I went to take it back they refused saying it was...More

Date of experience: May 2017
Thank Dan C
Reviewed 6 February 2017

I spent three different days at this spa on my week long vacation. The staff was attentive, kind, professional and sooooo good at their jobs. Manuel was my masseuse during the week and he was probably the best masseuse I ever had. Normally one massage...More

Date of experience: February 2017
1  Thank nancykX7156TJ
Reviewed 3 December 2016 via mobile

Located in the Westin Lagunamar. My massage done therapist Teresa. All the people were friendly and helpful. Teresa's massage was wonderful. Best experience to end a vacation.

Date of experience: December 2016
Thank 627russelll
Reviewed 29 October 2016

Booked a couple beach-side massage for an evening session. Arrived 90 minutes prior and enjoyed the hot tub and steam/sauna before reading int he relaxation loungers. When it was time for our treatment, one of our therapists escorted us to the hut on the beach....More

Date of experience: October 2016
Thank Joski69
Reviewed 5 October 2016

If you are looking for a great massage, facial or other spa treatment during your vacation in Cancún, look no further. The Heavenly Spa at the Westin Lagunamar Ocean Resort at Km 12.5 (across from the mall) on Blvd Kukulcan in the hotel zone is...More

Date of experience: July 2016
1  Thank Gregory L
Reviewed 4 August 2016

I've had several treatments at several different Westin Properties (because I'm a timeshare owner) and by far, the 80 minute Guaje Massage in a beach side cabana by Armando was simply the best I've ever had! I usually get massages on a monthly basis (or...More

Date of experience: August 2016
1  Thank KathyCabrera
Reviewed 1 April 2016

I booked an Out of Tension massage with Carlos. It was out of this world. He combines deep tissue, shiatsu, stretching, acupressure and reflexology for an incredible experience. I get regular massages and I could say this is one of my top massages ever. It...More

Date of experience: March 2016
1  Thank rrlawgirl
Reviewed 12 February 2016 via mobile

The 80-minute Guaje massage by the amazing Juan was the best massage I've ever had... and I get massages once a month at home and on vacation at some of the finest resorts in Maui, Cabo San Lucas, California and other locales. The Guaje massage...More

Date of experience: February 2016
2  Thank terriandmike
Reviewed 1 February 2016

Even though the spa is a little difficult to find (that's why the staff walk around the resort encouraging clients to sign up) the search is worth the effort. It is more expensive than perhaps an ordinary treatment but you are pampered as soon as...More

Date of experience: January 2016
1  Thank kirstine2013
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