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Review Highlights
High Pressure Sales people

We bought two beautiful pieces and felt very pressured into buying. The store was beautiful but i... read more

Reviewed 14 April 2017
mtncatt
,
Jasper National Park, Canada
IMPRESSED WITH CUSTOMER SERVICE

They are a little over priced, but you just have to know your prices of Jewelry and what you are... read more

Reviewed 11 May 2018
cbhick
,
Alliston, Canada
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Traveller Overview
  • Excellent18%
  • Very good11%
  • Average4%
  • Poor12%
  • Terrible55%
11 May 2018
“IMPRESSED WITH CUSTOMER SERVICE”
18 Mar 2018
“Keep your money in your pockets! Stay away!”
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Carretera Federal Cancun Felipe Carrillo Puerto, Cancun, Mexico
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Top Selling Tours & Activities in and around Cancun
Reviews (81)
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1 - 10 of 69 reviews
Reviewed 11 May 2018

They are a little over priced, but you just have to know your prices of Jewelry and what you are willing to pay. I purchased 2 nice rings for a decent price, very pretty. When I got home I had a problem with one of...More

Thank cbhick
Reviewed 18 March 2018

This place is so fake. They come off as a high end jewelry store but it's all garbage and fake. The store was empty when we got there because locals don't go there. It's sad that tour groups are taken here because it's all a...More

Thank Peter G
Reviewed 3 March 2018

Hi, my wife and I have read the mixed reviews on Lapis and are not sure why their are so many bad reviews. We took the free shuttle from our resort to have a good look around Lapis and return. My wife and I are...More

Thank vanislecanuck
Reviewed 8 August 2017 via mobile

This review is a little late but after reading what some on here had written I had to tell of my experience. We went to Lapis in 2013 from Iberostar Quetzal. Yes the sales staff there were morevpushy than some in the UK but it...More

Thank Passion-Arabians
Reviewed 27 July 2017

I can't stand all the bad reviews that are saying FAKE! It doesn't make sense to me. I have been to Lapis numerous times and enjoyed it every time! I never felt pressured at all. Each time we have been to Lapis myself or the...More

Thank Candy S
Reviewed 14 April 2017

We bought two beautiful pieces and felt very pressured into buying. The store was beautiful but i felt I didn't get a chance to look around because my sales rep was focused on trying pieces on me and pressuring me to purchase. My teenagers were...More

1  Thank mtncatt
Reviewed 19 January 2017 via mobile

We paid a fortune for a necklace and ear rings, only to have them apply an exchange rate surcharge of 10%. STAY AWAY!!

Thank SnowmanOrillia
Reviewed 3 January 2017

Wow, I'm shocked by all the bad reviews! Yes, while staying in Riviera Maya, we had to take a trip here before going to Playa Del Carmen. I bought a color changing gemstone sterling silver ring in November 2014 and had a great experience. The...More

1  Thank Kris242
Gaby C, Director de Relaciones Públicas at Lapis, responded to this reviewResponded 4 January 2017

Thank you Kris for your kind words, not very often people take time to write something positive. We remain at your service for the maintenance of your jewelry and for a future visit. Have a GREAT 2017!

Reviewed 17 November 2016

I visited the Lapas factory when on holidays about 5 years ago or so in Playa Del Carmen..We were invited while shopping in a jewelry store in the resort.We were looking for a wedding gift for a close friends fiance. It was an experience i...More

Thank Tina H
Reviewed 15 October 2016 via mobile

Visited this place as a part of a guided tour, which was a bit random at the start. They took us to the ground floor where first questions I was asked where am I from and in which hotel do we leave. No prices was...More

Thank Zhanna A
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