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Address: Cancun 77500, Mexico
Phone Number:
+52 800 237 8329

TripAdvisor Reviewer Highlights

Read all 4,199 reviews
Visitor rating
  • 2013
  • 355
    Very good
  • 129
  • 109
  • 260
Great job Tanya Rojas

We travel with sunwing but they where never at the hotel, but always was there this young lady call Tanya Rojas that always helped us even that she wasn't our travel agent she's... read more

Reviewed yesterday
Chicago, Illinois
via mobile

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4,199 Reviews from our TripAdvisor Community

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Showing 2,866: English reviews
New York City, New York
1 review
Reviewed yesterday NEW via mobile

Very unhappy sitting in the lobby waiting for our representative from BD Travel for 2 hours just to get to speak with him. Our appointment to speak with him was at 10am and it's almost 12pm. Another group canceled their rides with BD travel because of the wait time. They need more representatives. The ride from the airport to the... More 

Thank Ails1528
Chicago, Illinois
2 reviews
Reviewed yesterday NEW via mobile

We travel with sunwing but they where never at the hotel, but always was there this young lady call Tanya Rojas that always helped us even that she wasn't our travel agent she's the best at her job and also always smiling we set up all our excursions through her company and we loved everything that she set up for... More 

Thank Adriantraveler13
Basingstoke, United Kingdom
Level Contributor
25 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

We had pre-booked this firm as our airport shuttle bus. Unfortunately, we had to go searching for them at the airport, we had expected them to be holding a sign with our name on it, but no, they were just milling around outside, chatting with other drivers. We had a van to ourselves, which was nice and it had air... More 

Thank Denise B
North Bend, Washington
Level Contributor
4 reviews
3 attraction reviews
Reviewed 5 days ago NEW

Not great for timing. Employees just sit around and talk amongst themselves. Seems like poor management!

Thank ldillinger
1 review
Reviewed 5 days ago NEW via mobile

They showed up at the hotel for transport to airport for departure almost one hour late. We were scheduled for 1:10 pickup and did not get picked up until 1:50, the excursion booking and whatnot they do is great but there needs to be better coordination on the pick ups due to many flights requiring you to arrive several hours... More 

Thank Nick L
Vancouver, Washington
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

"BD" Travel treated us very nicely. We booked our travel through Costco, and BD was their travel representatives in Cancun. They did a very nice job helping us book tours and events. Felt save booking through them. Definitely use Best Day on our next trip.

1 Thank smclowry
Level Contributor
28 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Best way to see Chichen Itza and Ek' Balam with a stop for lunch. Trip for just two couples, got to Chichen Itza before the big tour buses and herds of sightseers. Stopped in Valladolid for lunch at El Meson Del Marquez - traditional Cochinita pibil. FYI - Ek' Balam is less visited and you can climb the pyramid. Pepe... More 

1 Thank James F
Level Contributor
14 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

I bought a "private mini van transfer" via expedia for Bd Travel. It cost $50 AUD and the documents said the van would be ready upon arrival in Cancun. Found the booth (no name sign or rep ready to greet us as expected). After trying to get us into the shared mini bus we explained that we had the private... More 

Thank mandarin2809
Bellflower, California
Level Contributor
3 reviews
Reviewed 1 week ago

We saw one of the BD travel agents right away outside the airport. Had no issues. But there was confusion on my hotel. They said that my Expedia voucher had no mentioning of the Hotel, to which I had to tell him that there is no field when making the purchase to provide hotel name....only option was Hotel Zone. So... More 

Thank Deep S
Santa Barbara, California
Level Contributor
57 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
Reviewed 1 week ago

When we arrived in Tulum the Best Day agent brought our group of 12 into the meeting room and said "let me take care of everything you want to do so that you get the best service" so my friend booked our golf outing through her. We were given the choice of two courses: the Robet Trent Jones course at... More 

Thank marcia93110

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?