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Ultramar

Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
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USD 11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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Overview
  • Excellent55%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“puerto juarez” (145 reviews)
“top deck” (77 reviews)
“ferry service” (60 reviews)
Suggested Duration: More than 3 hours
LOCATION
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
CONTACT
Website
+52 1 998 293 9092
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Reviews (2,713)
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11 - 20 of 2,713 reviews

Reviewed 1 week ago

Great time! Loved the options of schedule times that you could take the ferry to cross into Isla Mujeres. Convenient to rent a golf cart before you arrive. Great overall experience

Thank Marco G
UltramarFerry, community manager at Ultramar, responded to this review

Hi Marco G, thank you very much for traveling with us, we are very happy to see that you had a nice trip with us, we hope to see you soon again!

Reviewed 1 week ago

We took the Ultramar ferry out of Cancun to Isla and back during our week long vacation - we were happy we were early at both terminals because the lines were really long! Ferries were on time and both times provided good rides as well....More

Thank COGlobeTrotter35
UltramarFerry, community manager at Ultramar, responded to this review

Hi COGlobeTrotter35, thank you very much for taking the time to write this review, we are very happy to see that you had a nice time with us. Indeed is highly recommended to be at the port a few minutes before the ferry leaves, thank...More

Reviewed 2 weeks ago via mobile

We took the ferry across to Isla Mujeres from the hotel zone in Cancun. We arrived at 10:40am with the aim to get on the 11:00am service. For some reason they only supplied a small ferry for this service, despite there being a very long...More

Thank bpepper13
UltramarFerry, community manager at Ultramar, responded to this review

Hi bpepper13, thank you very much for traveling with us, we are so sorry to see what you went through with the line, we are working on that to improve our service and give you the best experience. We are very happy to see that...More

Reviewed 2 weeks ago

took Ultramar to Isle of Mujeres at end of April. The only ferry that was available to us was the open air ferry. It was awful experience. Was told by staff which line to stand in and it was wrong so we took wrong ferry...More

Thank StephanieCobb
UltramarFerry, community manager at Ultramar, responded to this review

Hi StephanieCobb, we are so sorry to read that you had this experience, we would like to offer an apology on behalf of our crew. Thank you very much for letting us know what you went through, we will work harder to improve those issues...More

Reviewed 2 weeks ago via mobile

We rode this to and from Cancun to Isla of Mujeles. You stand in line under shade to board the boat then once the ferry gets close you wait on the dock. Boarding was surprisingly fast. It was a smooth comfortable ride. We both had...More

Thank ReesaL
UltramarFerry, commnity manager at Ultramar, responded to this review

Hi ReesaL, thank you very much for traveling with us and for taking the time to write this review, we are very happy to see that your trip with us was excellent. We work very hard every day to keep our ships clean and new...More

Reviewed 2 weeks ago

My wife and I, along with her mom and step dad recently returned from a family vacation. We decided to take a day trip to Cozumel, and used the Ultramar Ferry service. We caught a cab from our resort to 5th avenue, walked down to...More

Thank ksstang
UltramarFerry, community manager at Ultramar, responded to this review

Hi ksstang, thank you very much for sharing your experience with us, we want to share with you that our price from Playa del Carmen to Cozumel is $300.00MXN in premium plus zone and in first class it cost $410.00 MXN both round trip :)...More

Reviewed 2 weeks ago

We recently took the Ultramar Ferry to Isla Mujeres. The ferry terminal was very easy to navigate and prices matched those online. We opted to sit up top on the open deck to enjoy the sun but you could also sit inside in air conditioning....More

1  Thank PamelaTR
UltramarFerry, community manager at Ultramar, responded to this review

Hi PamelaTR, thank you very much for taking the time to write this review, we are very happy to see that you had a nice time with us. We hope to see you very soon again but next time in our ferry to Cozumel where...More

Reviewed 3 weeks ago

The ferry has capacity for about 250 people. You can sit inside the cabin in train or bus like seats and stay out of the wind and occasional water spray from the ocean. Or, you can sit up on the sun deck, in the same...More

Thank G B
UltramarFerry, community manager at Ultramar, responded to this review

Hi G B, thank you very much for taking the time to write this useful review, we know that many other travelers will appreciate all the advices :D Come back soon and don't forget to copy and paste your review in our facebook page :D

Reviewed 3 weeks ago

they were on time, the boat was very comfortable. One issue, we left our dock and went to another to pick up more people. They didnt tell us this in advance.they should have made it clear.

Thank Jon Z
UltramarFerry, community manager at Ultramar, responded to this review

Hi Jon Z, thank you very much for leaving this review, and about the issue it's the normal route, next time we will make sure to let everyone know :) thank you very much for taking the time to write this review

Reviewed 3 weeks ago via mobile

We took the ferry from playa tortugas to isla mujeres, it cost $19 round trip and it is about 30 minutes, the ferry is in good shape AC inside. If they offer to rent a golf car in the ferry do it is cheap and...More

Thank Adrian F
UltramarFerry, community manager at Ultramar, responded to this review

Hi Adrian F, thank you very much for leaving your comments, we are very happy to see that you had a nice time :D Please come back soon!

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Questions & AnswersAsk a question
lambertin0
I plan to use Ultramar in October for a round trip to Cozumel. Any suggestions please??
12 May 2017|
Answer
Response from UltramarFerry | Property representative |
Hi lambertin0, you can buy your tickets online on our website, you'll need to print the voucher and show it at the ticket office so they can exchange it for a ticket, also you can buy the tickets before you board the ferry... More
0
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Camille d
Bonjour, Est-il possible de payer directement à l'embarcadère de Playa Tortuga ? Merci
28 April 2017|
Answer
Response from UltramarFerry | Property representative |
Hi Camille d, yes it is possible :) In case you want to book online you have to print your voucher and show it in the ticket office so they can change it for a ticket :) The cost from that port is $19USD round trip for an... More
0
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schuyler1991
What is the email address for UltaMar Ferry to be reached by?
18 January 2017|
Answer
Response from UltramarFerry | Property representative |
Hello, you can find the email and phone numbers in our web site, sadly I can't type it here
0
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