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Gray Line Tours

Calle Robalo # 30, Cancun 77500, Mexico
+52 998 887 2495
Website
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USD 92.00*
and up
Chichen Itza Small-Group Tour with Private Entrance
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USD 110.00*
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
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USD 33.90*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite
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Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
  • Excellent70%
  • Very good15%
  • Average3%
  • Poor3%
  • Terrible9%
Travellers talk about
“tour guide” (74 reviews)
Open Now
All hours
Hours Today: 07:00 - 21:00
LOCATION
Calle Robalo # 30, Cancun 77500, Mexico
CONTACT
Website
+52 998 887 2495
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Reviews (577)
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1 - 10 of 577 reviews

Reviewed 3 weeks ago

We booked this tour specifically to avoid the stops at tourist traps, and it was definitely the way to go. We were picked up on time, transferred to a larger bus, and drove straight to Chichen Itza. We had a lovely tour (Juancarlo was a...More

Thank Taylor B
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 2 weeks ago

Dear Traveler: Thanks for your incredible review about our service during your visit to Chichén Itzá and we appreciate your great comments about our collaborator Juan Carlos. We appreciate your preference and hope to have the pleasure of accompanying you on a new trip to...More

Reviewed 3 weeks ago

We used GrayLine/Mayaland on 5/13/17 and 5/20/17 for private transfers from/to Cancun Airport to our hotel in Puerto Morelos. They provided fantastic service for both transfers. Vehicles were very nice and clean. Drivers were courteous and professional. Upon arrival at the airport, the representatives were...More

Thank Michele L
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 2 weeks ago

Dear Traveler: We appreciate your time to share your review about our service. We are very happy to know that we have met all your expectations. We hope to have the pleasure of serving you once again. Regards Gray Line Tours

Reviewed 4 weeks ago

we booked a tour with Greyline / mayaland tours to chichen itza we were told 7 am at first and later we called to confirm time and got a 7:20 pickup time. we were picked up on time (to the minute) when they said they...More

Thank EnderWiggin27
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 3 weeks ago

Dear Traveler: We appreciate your time to share your experience during your trip with us to Mundo Maya. We apologize for all the inconveniences that were presented during your stay with us and understand the situation and take your advice and comments to improve our...More

Reviewed 5 weeks ago

This is a great tour and based on our experience well worth doing. We did the early access tour between 4 -15th May 2017. We left our hotel at 4:30/5:00am to go to Chichen Itza. An early start means you can miss the midday sun....More

Thank Tomwhc-h
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 3 weeks ago

Dear Traveler We appreciate your kind review and your excellent comments about our collaborator Janitzio Antonio. Our first priority is to provide an unforgettable trip to our travelers while they are discovering the Maya world. We hope to serve you again soon on a new...More

Reviewed 2 May 2017

Arranged transportation with Mayaland Tours for transportation. It was well worth it. Transportation was clean and efficient.

Thank ARTHUR M
Reviewed 28 April 2017 via mobile

Pre booked, concierge waiting for arrival met with a greeting sign, water and rose for female companion. Professional, courteous very smooth. Concierge was Martin morales introduced to driver (Orlando) who took us to our destination. Bus was very clean, smooth and efficient service delivery. $30...More

Thank lewis151
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 May 2017

Thanks for your kind review traveler. We are happy that you lived an incredible experience with our service and we appreciate your great comments about our collaborator Martín Morales. All your comments will be very useful to our travel community. Regards Gray Line Tours

Reviewed 24 April 2017

I booked a trip with Gray Line Mayaland to see the Guachimontones Archeological Site from Guadalajara and had the worst experience ever!! I contacted the company to confirm hotel pick up location and time the day before the tour and they told me they would...More

Thank Yovana C
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 25 April 2017

Dear Traveler: We apologize for this situation. We regret not having met your expectations. We ask you to contact us at customerservice@mayaland.com to help you. Gray Line Tours.

Reviewed 18 April 2017

We booked our trips in the UK before we left, and on arrival we were told by the holiday rep that our tours were long days and had been booked three days in a row. One quick call to Gray Line and they rescheduled the...More

Thank ste490
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 22 April 2017

Dear Traveler: Thanks for your incredible review. We appreciate all your comments about our service during your trip to the Mexican Caribbean and that you enjoyed the beauty of Riviera Maya visiting the incredible paradise of Xcaret and the natural aquarium of Xel-Há. Thanks a...More

Reviewed 14 April 2017

I had to write this review after reading some of the good and the terrible reviews. All I can say is believe the terrible reviews. This company has the worst service. I booked 2 tours with Gray line but they only showed up for one....More

Thank paulaj400
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 17 April 2017

Dear Traveler: We apologize for this situation during your experience with us. We are sorry to have not met all your expectations. Please, send us an email to customerservice@mayaland.com so we can help you. Gray Line Tours

Reviewed 12 April 2017

I purchased a round trip taxi, airport to hotel and while they say you should call and confirm your pick up back to the airport 24 hours before leaving the hotel, I forgot and the driver was already there waiting for us as scheduled, Great!...More

Thank bruceandgemma l
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 17 April 2017

We are happy to have made your trip much easier! Our main goal is to offer our travelers a simple and easy way to travel during their trip. We look forward to having the opportunity to serve you once again. Best Regards! Gray Line Tours.

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Questions & AnswersAsk a question
balatimer2000
Can I take tour round-trip with overnight at Villa arquelogicos puedo tomar viaja con una noche de Villa arquelogicos
10 December 2016|
Answer
Response from chichenuxmal | Property representative |
We only offer this service when using Mayaland Resorts, e.i.: The Mayaland Hotel & Bungalows; The Lodge at Chichen Itza and the Hotel Chichen Itza. Thanks for your inquiry. We hope to be of service to you !
0
Votes
Thomas W
Any pick up locations in Cancun Centro area??
23 September 2016|
Answer Show all 2 answers
Response from Gabrielle S | Reviewed this property |
Yes I believe so
0
Votes
Lilrunner
I am going to visit Mexico and planning a trip to Chichen Itza. I went a few years ago and did not enjoy the BIg bus experience. We were picked up by a small van and then transferred to a big bus with lots of people. Questions I have about this excursion. How many people in the van. Is it nice and well air conditioned? How was the guide and did you have to pay extra for that? Was there breakfast when you arrived? How was the lunch? Did you get to swim in the cenote? Lots questions I know but counting on my trip advisor friends to make this trip memorable .. thanks :-)
20 July 2016|
Answer Show all 2 answers
Response from Customer_Service_9 | Property representative |
Hello Lilrunner, Thank you very much for your message! You may plan you perfect day in Yucatan, feel free to check out our website to see if there are any tours which fit your needs (small groups) to Chichen Itza , there is... More
0
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