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Gray Line Tours

Calle Robalo # 30, Cancun 77500, Mexico
+52 998 887 2495
Website
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Gratuity recommended at entry.
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from USD 96
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Chichen Itza Small-Group Tour with Private Entrance
from USD 110
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Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
from USD 34
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Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite
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Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
  • Excellent70%
  • Very good15%
  • Average3%
  • Poor3%
  • Terrible9%
Travellers talk about
“tour guide” (74 reviews)
Open Now
All hours
Hours Today: 07:00 - 21:00
LOCATION
Calle Robalo # 30, Cancun 77500, Mexico
CONTACT
Website
+52 998 887 2495
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Reviews (581)
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1 - 10 of 536 reviews

Reviewed 5 days ago

We booked a trip to from Merida to Chichen Itza with Gray Line and overall had a good experience. The van that picked us up was new and had great AC, which is a must in Yucatan's hot and humid climate. The driver, Wilbert, was...More

Thank akcorlette
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 days ago

Dear Traveler: Thanks for your great review. We appreciate your time to share with us all your comments about our service and our staff member Wilbert. We hope to have the opportunity to serve on a new trip in México. Regards Gray Line Tours.

Reviewed 1 week ago

When browsing tours offered through a big name travel website, I came across one that seemed close to what I was looking for for our family group of 10 but didn't exactly fit. I decided to look at the Grayline website and did a live...More

Thank FLTravelbug
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 days ago

Dear Traveler: Thanks for your amazing review! We appreciate your time to writing us and share your experience during your trip with us. All your great comments about our staff members: Francisco and Mauricio will be very useful for our community for providing a sneak...More

Reviewed 3 weeks ago

I was surprised to find negative feedback for Grayline, as I have used their airport transfer service fairly consistently for a number of years, and have had nothing but great experiences. A word to the wise, however, when they request you give them at least...More

Thank Boothbayharborgirl
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 2 weeks ago

Dear traveler: Thanks for your review! We appreciate your great comments about our collaborators Victor and Carlos. We are glad to know that our tour was an incredible experience with us. We hope to have the opportunity to serve once again on a new trip...More

Reviewed 4 weeks ago

We booked through our holiday company this day trip with Mayaland Tours, an early start to avoid the crowds. A luxury taxi collected us and we met with the van and our guide Rosendo with Taco driving. We had a total of 5 in our...More

1  Thank Jennifer O
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 weeks ago

Dear Traveler: Thanks for such amazing review about us! We appreciate your great comments about our collaborators Rosendo and Taco. We are happy to know that we had met all your expectations and we hope to have the opportunity to have on a new trip...More

Reviewed 31 May 2017

We booked this tour specifically to avoid the stops at tourist traps, and it was definitely the way to go. We were picked up on time, transferred to a larger bus, and drove straight to Chichen Itza. We had a lovely tour (Juancarlo was a...More

Thank Taylor B
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 3 June 2017

Dear Traveler: Thanks for your incredible review about our service during your visit to Chichén Itzá and we appreciate your great comments about our collaborator Juan Carlos. We appreciate your preference and hope to have the pleasure of accompanying you on a new trip to...More

Reviewed 31 May 2017

We used GrayLine/Mayaland on 5/13/17 and 5/20/17 for private transfers from/to Cancun Airport to our hotel in Puerto Morelos. They provided fantastic service for both transfers. Vehicles were very nice and clean. Drivers were courteous and professional. Upon arrival at the airport, the representatives were...More

Thank Michele L
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 2 June 2017

Dear Traveler: We appreciate your time to share your review about our service. We are very happy to know that we have met all your expectations. We hope to have the pleasure of serving you once again. Regards Gray Line Tours

Reviewed 22 May 2017

we booked a tour with Greyline / mayaland tours to chichen itza we were told 7 am at first and later we called to confirm time and got a 7:20 pickup time. we were picked up on time (to the minute) when they said they...More

Thank EnderWiggin27
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 29 May 2017

Dear Traveler: We appreciate your time to share your experience during your trip with us to Mundo Maya. We apologize for all the inconveniences that were presented during your stay with us and understand the situation and take your advice and comments to improve our...More

Reviewed 18 May 2017

This is a great tour and based on our experience well worth doing. We did the early access tour between 4 -15th May 2017. We left our hotel at 4:30/5:00am to go to Chichen Itza. An early start means you can miss the midday sun....More

Thank Tomwhc-h
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 29 May 2017

Dear Traveler We appreciate your kind review and your excellent comments about our collaborator Janitzio Antonio. Our first priority is to provide an unforgettable trip to our travelers while they are discovering the Maya world. We hope to serve you again soon on a new...More

Reviewed 2 May 2017

Arranged transportation with Mayaland Tours for transportation. It was well worth it. Transportation was clean and efficient.

Thank ARTHUR M
Reviewed 28 April 2017 via mobile

Pre booked, concierge waiting for arrival met with a greeting sign, water and rose for female companion. Professional, courteous very smooth. Concierge was Martin morales introduced to driver (Orlando) who took us to our destination. Bus was very clean, smooth and efficient service delivery. $30...More

Thank lewis151
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 May 2017

Thanks for your kind review traveler. We are happy that you lived an incredible experience with our service and we appreciate your great comments about our collaborator Martín Morales. All your comments will be very useful to our travel community. Regards Gray Line Tours

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Ask a question
Questions & Answers
balatimer2000
10 December 2016|
Answer
Response from chichenuxmal | Property representative |
We only offer this service when using Mayaland Resorts, e.i.: The Mayaland Hotel & Bungalows; The Lodge at Chichen Itza and the Hotel Chichen Itza. Thanks for your inquiry. We hope to be of service to you !
0
Votes
Thomas W
23 September 2016|
AnswerShow all 2 answers
Response from Gabrielle S | Reviewed this property |
Yes I believe so
0
Votes
Lilrunner
20 July 2016|
AnswerShow all 2 answers
Response from Customer_Service_9 | Property representative |
Hello Lilrunner, Thank you very much for your message! You may plan you perfect day in Yucatan, feel free to check out our website to see if there are any tours which fit your needs (small groups) to Chichen Itza , there is... More
0
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