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Hela Spa

Campos Eliseos 218, Piso 10 | Hotel Presidente InterContinental, Mexico City 11560, Mexico
+52 55 5280 3716
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Review Highlights
Amazing facial and relaxing massage

Hela spa has been my favorite spa in mexico city since it opened. They have the best therapists... read more

Reviewed 7 January 2018
Leisurepax
,
Mexico
via mobile
Great place to relax for a few hours.

This was my 2nd visit to the spa. I had a 80 minutes full body massage. The masseuse was great, I... read more

Reviewed 4 January 2018
Alex G
,
Dallas, Texas
Read all 41 reviews
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A nordic oasis in the heart of Polanco, in Mexico City. In a chic and urban atmosphere indoors Presidente InterContinental Hotel, it's described by its costumers as one of the best spas of the world.
  • Excellent75%
  • Very good7%
  • Average12%
  • Poor4%
  • Terrible2%
6 Jan 2018
“Amazing facial and relaxing massage ”
3 Jan 2018
“Great place to relax for a few hours.”
Suggested Duration: 1-2 hours
LOCATION
Campos Eliseos 218, Piso 10 | Hotel Presidente InterContinental, Mexico City 11560, Mexico
Polanco
CONTACT
Website
+52 55 5280 3716
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1 - 10 of 20 reviews

Reviewed 7 January 2018 via mobile

Hela spa has been my favorite spa in mexico city since it opened. They have the best therapists. The spa itself is not very big but it is well kept and the service is excellent. I always go to the one in polanco at the...More

Thank Leisurepax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Gerente at Hela Spa, responded to this reviewResponded 18 January 2018

Dear Guest, Thank you for taking the time to write this review. I'm happy to read that you enjoyed your experience and that everything was what you expected. Hope to have you again soon. Sincerely, Silvia De Lara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

This was my 2nd visit to the spa. I had a 80 minutes full body massage. The masseuse was great, I wish I could remember her name for my next visit. The place is relatively small but very well kept and nice. The showers and...More

1  Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Gerente at Hela Spa, responded to this reviewResponded 18 January 2018

Dear Guest, Thank you very much for your review. I'm glad to read that you liked your massage and that you plan to come back. When you book your next appointment please ask for the last masseuse you had and we'll be able to tell...More

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Reviewed 14 December 2017 via mobile

We went for a couples massage and it was fantastic- incredibly relaxing, the massage outstanding and they gave us champagne and chocolate truffles in the lounge inside the couples massage room- felt like we were on a holiday. Would want to go every weekend if...More

Thank Hjepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 November 2017

I did the "Hela Platinum" session this past Saturday. Overall, "uneven" would be the best way to describe my experience: it had the potential to be wonderful, and commensurate with what I paid - but in the end it was disappointing. It was the experience...More

Thank SJMTLGHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Manager at Hela Spa, responded to this reviewResponded 8 December 2017

Dear guest, I'm really sorry to read that you didn't get the experience you expected. I understand your disappointment as this kind of service is unacceptable and certainly not what you deserve. In Hela, our customers are our number one priority and wouldn't like you...More

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Reviewed 1 June 2017 via mobile

Even though Hela doesn't have a lot of square footage, it's truly an incredible experience. The staff is very nice and the therapists are more than well prepared. My wife and I enjoy going at least once a month. A must for spa connoisseurs!

1  Thank Sebastian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

I came to this spa to experience a new place. It is located within the Intercontinental Hotel in the Polanco area. I requested a deep tissue massage which was excellent thanks to my masseuse Gerardo. However the facilities are very small and you tend to...More

Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Manager at Hela Spa, responded to this reviewResponded 7 June 2017

Dear Guest, I'm sorry to read that you couldn't relax due to the small facilities. In Hela Spa, we are committed to giving you the best experience in the massage room and facilities. If you agree I would like to send a private message to...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

I always go to Hela Spa for a break when I need to relax during a busy week. I used to have 50 minute massages but after trying the 80 minute one, 50 minutes do not seem like enough. The spa is just the right...More

Thank pipewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Manager at Hela Spa, responded to this reviewResponded 7 June 2017

Dear Guest, Thank you very much for your words. We are glad to hear you like the experiences we offer at Hela Spa and that you keep coming back. Hope to see you soon. Regards, Silvia De Lara Spa manager.

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Reviewed 1 April 2017 via mobile

We went to hela thinking it would be a great experience given the location/price/overall reviews... however our experience was somewhat disappointing. The changing rooms are very small, if there is more than one person inside you end up feeling on top of each other. The...More

Thank Andrea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Gerente at Hela Spa, responded to this reviewResponded 18 May 2017

Dear Guest, I´m sorry to hear you didn't have the experience you expected. Your satisfaction is our primary goal. I can assure you we will take measures to fix each and every one of the issues you pointed. We are constantly training our therapists to...More

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Reviewed 21 March 2017

I had a very uneven experience at Hela Spa. Generally speaking, the individual therapists and valet/attendant were great, but items that fall under the realm of management to create a cohesive and enjoyable customer experience and atmosphere were lacking given the prices one pays for...More

3  Thank Meta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia D, Gerente at Hela Spa, responded to this reviewResponded 18 May 2017

Dear Guest, I´m sorry to read about your bad experience at Hela Spa. Our priority is to give you the best service and this is not acceptable. Our staff is trained to recommend the treatments that you need and the order in which you should...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2016 via mobile

Very very pleasant experience. We (couple) have had package for couples with 50 minutes massage. Personal was exemplary thoughtful, massage was excellent. It started by legs, ended by head. I've been in seventh heaven then sweet voice told me into ear "could you rotate and...More

3  Thank Pavel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Polanco
Poshness defines Polanco, this wealthy neighborhood
retains elegance unmatched elsewhere in Distrito
Federal. Brunch in the Polanquito area, then keep up
with the latest fashion trends in luxury boutiques
around every corner. Top it off with beautiful cafés
and restaurants that surround Lincoln Park, a treat to
the senses thanks to the art decó architecture and
high quality gourmet cuisine found here.
...More
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