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Gray Line Puerto Vallarta

Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
+52 322 225 1190
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Book In Advance
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USD 25.99*
and up
Puerto Vallarta Small Group Roundtrip Airport Transfer
More Info
USD 99.99*
and up
Puerto Vallarta Shore Excursion: Banderas Bay Pirate Sailing Cruise
More Info
USD 74.98*
and up
ATV Adventure from Puerto Vallarta
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Gray Line Puerto Vallarta offers you the best selection of sightseeing tours, Adventure packages, transportation services and much more! We are truly your local experts!
  • Excellent34%
  • Very good6%
  • Average12%
  • Poor8%
  • Terrible40%
Travellers talk about
LOCATION
Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
CONTACT
Website
+52 322 225 1190
Write a Review
Reviews (124)
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1 - 10 of 122 reviews

Reviewed yesterday via mobile

We booked a ride from Airport to hotel in advance and when we arrived they did not honor. They said we needed to pay more money $$$ :(. This company obviously plays bait and switch. DO NOT US THEM :(

Thank Tony M
Reviewed 4 days ago

We scheduled the city tour with tequila tasting and lunch through Expedia. It included hotel pickup at Vidanta in Neuvo Vallarta. We had a problem that Grayline completely took care of us and went over and above on their customer service. I thought I would...More

Thank Kathy J
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 2 days ago

Dear Ms. Kathy: We truly appreciate that you took the time to send us your kind comments. We are so glad that you had a great time during the City Tour and that you received a good customer service from our staff. We always try...More

Reviewed 1 week ago

We visited the Market, Our Lady of Guadalupe Church, The Canopy Restaurant with Tequila tasting and several shops along the way. Families, Couples and Individuals can take this tour.More

Thank Susanne F
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 2 days ago

Dear Ms. Susanne: We truly appreciate that you took the time to send us your kind comments about our City Tour and that you enjoyed it , and also the service provided by our guide Carlos. We hope we will have the pleasure to have...More

Reviewed 4 weeks ago via mobile

I feel they set you up,I booked our trip through Costco travel, our transportation to and from the airport were included, we were told to meet he rep at the hotel to schedule our return ride, when we meant with Adrianna she told us to...More

Thank Kathy D
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Dear Mrs. Kathy, We thank you for your comments. Gray Line Puerto Vallarta is a well recognized and professional company. All our Hotel Partners know us well and we respond with professional ethics any customer complaint that we receive. Fortunately we receive very few complaints...More

Reviewed 26 August 2017

I wish I had read these reviews before booking with Gray Line. We were trying to make our trip from the airport to our resort and back as convenient as possible, but had no idea how much they overcharged us until we got there. You...More

Thank FTplus3
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 28 August 2017

Hello Mr. & Mrs. Thank you very much for your comments regarding the transportation service. First of all we are sorry if you had this inconvenience with your transportation service. We deeply apologize for this. For the rate that you are mentioning that you paid,...More

Reviewed 30 July 2017

On Thursday, July 27th, 2017, we took the Grayline day tour to Sayulita from our hotel in Puerto Vallarta. Since there were ten of us, we booked a private van. Victor at the tour desk was very friendly and knowledgeable about the activities in Puerto...More

Thank hamfly00
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 6 August 2017

Hello Mr. & Mrs. Thank you so much for taking the time to send us your comments about the Tour to Sayulita and the tour guide. I have forwarded your comments to his supervisor. We truly apologize about this inconvenience. We rely on customers like...More

Reviewed 17 July 2017 via mobile

This is a huge scam. The $130 pre booked roundtrip shuttle is at the very least $75 more than roundtrip taxi drivers that are readily available outside of the airport and resorts. Save your money!!! It's safe to use the taxis.More

Thank Allison A
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 18 July 2017

Hello Ms. Allison: Thank you very much for your comments regarding the transportation service. When booking a transfer service with our company, you have the peace of mind you're booking a service with an agency which has been operating for several years at the destination....More

Reviewed 30 June 2017 via mobile

Where they did an average job at the hotel helping to book our excursions... the round trip ground transportation from the airport to the hotel is a joke. I was charged $67.00 for the transportation. Which all they did was put us in a taxi....More

Thank Bill B
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 5 July 2017

Hello Mr. & Mrs. Thank you for your comments. First of all we deeply apologize that you had an inconvenience with your return shuttle. I would like to help you. Please contact me in order to investigate further. My email is: customerservice@graylineloscabos.com I hope to...More

Reviewed 25 June 2017

We paid for this service through Orbitz. They were going to pick us up from and to the airport. Initially they were okay but then things started to get bad. First, they ordered me to be at a certain time and day to pick up...More

Thank Mariaisagui
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 28 June 2017

Hello Mr. & Mrs. Thank you for your comments. I would like this oportunity to inform you that the reason why we ask all customers to reconfirm their return pick up time with our Gray Line Reps. at the Hotel or to call us at...More

Reviewed 22 June 2017

We prepaid for round trip. Long story short, we were picked up from the airport with no issues. However, we were not picked up from the hotel, even after having confirmed and being at the lobby at the time that Gray Line had established. The...More

Thank urestiboys
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 24 June 2017

Hello Mr. & Mrs. Thank you for your comments. We deeply apologize if you had this issue with your return transfer. In order for me investigate further, I will appreciate if you can contact me at: customerservice@graylineloscabos.com I hope to hear from you soon! Warm...More

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Questions & Answers
odcd
31 March 2017|
Answer
Response from NormaGazga | Property representative |
Hello. Thank you for contacting us. Please send us an email to: info @ graylineloscabos. com and we will send you the rate. When you write us please advise in which Hotel you are staying in Puerto Vallarta. We will be happy... More
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