Club Mobay Departure Lounge

Club Mobay Departure Lounge, Montego Bay: Address, Phone Number, Club Mobay Departure Lounge Reviews: 4.5/5

Club Mobay Departure Lounge

Club Mobay Departure Lounge
4.5
About
A uniquely Jamaican, first class lounge experience. Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
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4.5
10,862 reviews
Excellent
7,790
Very good
1,973
Average
678
Poor
214
Terrible
208

Ali
London, UK149 contributions
Dec. 2021
We've been advised to book a VIP package for arrival and departure for our Jamaican holiday as apparently Montego Bay airport can get very chaotic. Though it was very nice to be welcomed by a Mobay rep as soon as we left the plane and then be taken through the fast track, we were not convinced that it saved us a lot of time or hassle. Due to the changes in pre-arrival rules, we were already 'processed' by the Jamaican authorities by obtaining the authorisation form before we even left the UK, this certainly seem to make the immigration process go much smoother. So, the fast track only saved us about 10 minutes as the regular queues were moving rather fast too through the immigration . 10-15 minutes was hardly long enough for one drink at, the rather small, arrivals lounge before our transport to the hotel was ready. Hence, hardly worth the money. However, it was well worth it on departure as our flight was delayed and we had the comfort and the hospitality of the departure lounge to kill all the extra time. Their rum punch was delicious!
Written 18 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rochelle G
Hello Alisa, Thank you for taking the time out to provide your honest and detailed feedback. We here at club mobay pride ourselves in leaving a lasting impression on each guest that uses our services. In regards to the arrivals section of the services, we try to get our guests as promptly as possible so you can get to your hotel and kick start you vacation. The time spent in the lounge is also based on the time allotted by the transportation company taking you to your hotel. You can also take drinks and snacks with you on your shuttle. We are happy that we were able to add to the last part of your vacation before leaving our beautiful Island. We are looking forward to having you again soon, until then take care! :)
Written 18 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Richard C
1 contribution
Jan. 2022 • Couples
All fantastic can't fault it ,,would recommend for departure,,maybe not for arrival ,,lounge very good ,top service excellent staff highly recommended. 👍
Written 17 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rochelle G
Hello Richardc, Thank you so much for your kind feedback. We appreciate you choosing us as a part of your island experience. We are looking forward to having you again soon :)
Written 17 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sightseer0113
5 contributions
Worth the departure trip! Our flight kept getting delayed and they had no issue assisting us up until the moment we left. In the meantime, they sanitized every seat and eating area each time a person or group left. The seats were very comfortable and the food was complimentary and pretty decent (given the location). Complimentary drinks as well, which were in rotation with each delay message we received. Great staff, great accommodation, will definitely continue booking Club MoBay for future trips.
Written 17 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rochelle G
Hello Sightse, We appreciate you taking the time out to provide this review. We are extremely pleased to know that we met your expectations. Be sure to try the arrivals service as well so we can get you through the airport and have you kick start you vacation. Once again thank you for choosing us to enhance your airport experience. We are looking forward to having you again soon :)
Written 17 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rlarso19
6 contributions
Jan. 2022 • Couples
Nice to get fast tracked through security. So make sure if you pay for this service you use the security fast track.
Staff was very friendly and accommodating.
Considering this airport is so busy and you have to arrive so early. It's nice to have somewhere to relax, use restroom and have one more island drink.
Written 16 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicholasWatsonVIP
Hello Rlarso19, Thanks for making us a part of your island experience. We are happy to hear that you felt relaxed and got the chance to indulge in our wide array of treats with complimentary beverages! Your satisfaction matters to us so if you’re happy, we are too. We appreciate your feedback and can’t wait to see you again soon.
Written 17 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

teresa r
Redondo Beach, CA5 contributions
Jan. 2022
Highly recommended!! Airport is VERY confusing when you enter and with this service you have someone walk you through all the steps. Same for departure. On our return we enjoyed the lounge.
Written 16 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicholasWatsonVIP
Hello trgottogo, Thank you for including our bundle service and sharing your experience with us. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savour every moment of your well-deserved vacation on both legs of your trip. Having a personal escort meet and greet you and take you through the entire process, expedited through immigration and customs and even to assist you with baggage retrieval had to feel amazing and much like the VIPs, you are to us! Going back home, the same treatment – expedited service through security red carpet style, then to our lounge to relax, grab a bite and some drinks before your flight home. We appreciate you holding our services in high regard so much that you will never come back to the island without Club Mobay again. Thank you for making Jamaica your destination of choice. We are looking forward to seeing you again soon. Welcome to the Club Mobay Family!
Written 17 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stephanie
1 contribution
Jan. 2022 • Couples
Club Mobay was recommended by a travel vlogging family on YouTube. I’m so happy we tried it. We traveled to Montego Bay in January 2022 for the first time for 4 days. We were greeted by a Club Mobay employee outside our arrival gate. We were escorted through an expedited customs line, no wait, no lines! She made sure we had our passports and customs forms together to present them to the agent. Club Mobay rep took us thru the Duty free shop, waited for us and took us to get our luggage. We went thru another expedited section before leaving baggage claim. She took us to the Club Mobay lounge where we were given claim checks for our luggage which was stored for us while we were in the lounge. We were seated and ordered Rum punch and appetizers. Club Mobay had great Wi-Fi and the staff was so amazing! We ordered 5 cocktails between the two of us and they were all included! The lounge had A/C Wi-Fi a bar, bathrooms and showers. Club Mobay also made sure to ask us if we had arranged transportation to our resort before they had us sign off. All in all I felt like Club Mobay was worth every penny and very relaxing after a long flight!
Written 15 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicholasWatsonVIP
Hello Hillso4, Welcome to the VIP family! We are truly delighted to hear that you had a smooth transition through Security and you got the chance to indulge in our tasty treats! Being expedited through Immigrations and Customs via the VIP dedicated line, complimentary snacks, and drinks before boarding your ground transportation, what’s not to love? Be sure to book the Departure Lounge Experience. There is so much more for you to see and enjoy from an Open Bar with Premium Alcoholic and Non-Alcoholic Beverages to a wider range of food items, and more... Thank you for taking the time to share your review with us and this community. We hope to serve you on future trips to Jamaica!
Written 17 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

joe R
Parnell, IA16 contributions
Jan. 2022
You must use if going to Jamaica. They'll get you through the airport quickly--and they're the best!
Written 13 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicholasWatsonVIP
Hello joe R, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Be sure to book the Departure Lounge Experience. There is so much more for you to see and enjoy from an Open Bar with Premium Alcoholic and Non-Alcoholic Beverages to a wider range of food items, and more... So thanks for your kind words and we look forward to seeing you again.
Written 14 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kim F
Dundas, Canada7 contributions
Dec. 2021
Well worth the money for the fast track service. You may arrive at a quiet time....but you never know. Our arrival on a Tuesday afternoon was supposed to be a super quiet time, but a delayed plane from the UK made the airport super busy. Our personal Mobay rep guided us past all of the crowds and assisted us in a quick trip through immigration and we waited with snacks and drinks for our transfer to our resort.
Arrival lounge is not fancy....but does the trick.
Thank you Club Mobay for a fantastic first impression during our recent first trip to Jamaica.
Written 13 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Attila G
Hello Kim F, We are beyond delighted to learn about the amazing time you had while visiting the island. Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us. With the unpredictability of the flights and lines of the airport having a personal escort certainly does come in handy. We aim to provide lasting impressions and excellent service so we are pleased to read you received exactly that. Once again thank you for your review ,we hope to see you sometime soon.
Written 13 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Katy C
Atlanta, GA4 contributions
Dec. 2021
Club Mobay is worth every penny (and it's not expensive) - we sailed through on arrival and enjoyed a beverage and snacks during the short wait for our resort shuttle. On departure the Mobay lounge was ideal, we had a hot breakfast, awesome coffee and time to relax in a clean, comfortable lounge with great service!
Written 13 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
stephanie f
Hello 467katyc, Good Afternoon. Thank you so much for this wonderful review, we are so appreciative that you took the time out to tell us what your experience was like. This will help us so much as we keep building on our services, we strive each day to have each and every guest leaving feeling satisfied and we are elated that we have successfully fulfilled that with you. We look forward to seeing you again soon!! Best Regards,
Written 13 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

anyacappolla
New York City, NY23 contributions
Jan. 2022
We loved our experience at the departure lounge. Very clean and spacious plus decent food and great drinks. Kids were happy at the Kids room too. Made our departure super easy and pleasant.
Written 12 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicholasWatsonVIP
Hello anyacappolla, Thanks for making us a part of your island experience. We are happy to hear that you felt relaxed and got the chance to indulge in our wide array of treats with complimentary beverages! Our future VIPs matter to us so if they are happy, we are too. We appreciate your feedback and can’t wait to see you again soon.
Written 13 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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