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Bike On dropped off our bikes within an hour of us booking. They brought a selection of bikes to our apartment to make sure we had suitable sized bikes for all our children. Sam (young man that delivered the bikes) not only made sure everyone had the right sized bike and fitting helmets but even took a family photo and sent it through to us. Sam also gave us ideas on where to ride based on everyone's skill level and his recommendations where appropriate. Once we were finished riding for the day Sam came and picked up the bikes promptly. It was a thoroughly enjoyable day for us and Bike On made it so easy for us. Thanks again.…
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Date of experience: June 2020
Helpful
Rented two bikes during our month's stay in Sunshine Beach. As Dutchies we obviously couldn't without riding a bike... :-) These guys simply tick all the boxes. Communication prior to arrival by email was super clear, costs pretty reasonable. Delivery at the house by Sam, who is super friendly, appointment was well arranged and confirmed by sms. Bikes of high quality, in perfect condition and totally practical for hilly Sunshine Beach / Noosa. Pick up went well too. Really enjoyed biking around in Sunshine. Fully recommend Bike On.…
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Date of experience: February 2020
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Response from TraceyW72, Owner at Bike On Australia
Responded 15 Mar 2020
Hi Robin - so pleased to hear all went well with the recent bike hire & holiday, we were very happy to assist. Thank you for taking the time to make the review. Safe travels & we hope to see you back in Noosa again soon. Kind regards Tracey (Bike On)
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I rented a Trek Fuel Ex for the day to ride the trails at Tewantin. Sam was very helpful in setting up my bike suspension, seat and tire pressures. The shop provided a pump and spare tire which was great. I would recommend bringing your own multi tool to make small adjustments if needed. I ended up adjusting the positioning of the brake levers on my ride. Sam’s directions and map to the trails were very helpful. Trailforks was very handy while I was on the trails when I wasn’t sure where to go. The riders I met on the trail were super friendly and helpful too. The Trek Fuel was the perfect bike for these trails. Really comfortable and fun to ride. Would definitely rent again. Making the initial booking was super easy with Tracey. Customer service was top notch. Thank you Sam and Tracey. The bike shop is also across from the Noosa Beer Co. Perfect place to have a drink and some food after a ride.…
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Date of experience: March 2020
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Response from TraceyW72, Owner at Bike On Australia
Responded 5 Mar 2020
Thanks for taking the time for the positive review Marlene, much appreciated. Awesome to hear all went smooth out on the trails & with the bike. Safe travels & we hope to see you back in Noosa again soon. Kind regards Tracey (Bike On)
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We are very happy with our bike rental experience with Bike On. I rented 2 bikes online one evening at 11pm, completed the forms but did not provide payment. At 8am the next day I was receiving a confirmation email and at 9am Tracey was at our door step with 2 bikes and helmets ! We completed payment on the spot from her mobile phone, and we were ready to go ! We were also able to exchange one bike at one of the numerous rental points in Noosa and surroundings, for more comfort, and this also went very smoothly. Later on, when we got a flat tyre, I called Tracey and she provided great service in delivering an exchange bike in 20 mn ! The return process was also great as she offered to come and pick the bikes up the morning after the last rental day to allow us to fully benefit from our last day. Great service ! Much appreciated ! Highly recommended! "Merci !"…
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Date of experience: February 2020
1 Helpful vote
Helpful
Response from TraceyW72, Owner at Bike On Australia
Responded 4 Mar 2020
Merci Veronique! It was a pleasure to meet you on your recent holiday & I am so pleased you had a positive bike hire experience with us. Safe travels & we hope to see you back in Noosa again soon. Kind regards Tracey (Bike On)
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Very nice people to deal with,have been to Noosaville a few times now,Bikeon have always looked after me with bike and service😀👍
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Date of experience: February 2020
Helpful
Response from TraceyW72, Owner at Bike On Australia
Responded 19 Feb 2020
Thanks Philip - great to hear it all worked out with the bike hire. Safe travels & we look forward to seeing you back in Noosa again soon. Kind regards Tracey (Bike On)
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