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Were lucky enough to visit on 1st Sunday in December when visiting Kew Gardens too. Set in beautiful grounds even on a wintry day, looked inviting. Very welcoming staff. Records room not open but lovely coffee shop & seating area. Fabulous shop where I purchased a couple of extra Christmas gifts. Look forward to returning when in London again hopefully when Records Reading room is open.…
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Date of experience: December 2019
1 Helpful vote
Helpful
Response from NationalArchives_UK, Marketing at The National Archives
Responded 16 Feb. 2020
Thank you for sharing your experience of our First Sundays. We're pleased to hear you enjoyed your time with us, and look forward to welcoming you back again. We will be running First Sundays from March-July in 2020, where our new exhibition, With Love, will be open. See you soon!
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We came in here only for food as it was a convenient stopping place on our walk along the Thames. I had a very good vegetarian ciabatta which they heated up for me. My friends had meat pies with mushy peas and chips. Fish and chips looked popular with other diners. My ciabatta was reasonably priced but my Innocent apple juice was ridiculously expensive.…
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Date of experience: January 2020
Helpful
Very efficient and friendly service. Had not prebooked but was still able to register upon arrival and afterwards request and view specific documents (in this case maps) in a very well suited environment.
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Date of experience: December 2019
1 Helpful vote
Helpful
Response from NationalArchives_UK, Marketing at The National Archives
Responded 11 Dec. 2019
Thanks for leaving us such great feedback about your experience of registering for a reader's ticket. We hope you find everything you need and continue to enjoy visiting us during your research!
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We are quite frequent visitors to the National Archives, it is in our view an amazing place, Amazing records, great helpfull staff, easy to use however whatever you do avoid the poor overpriced food in the restuarant, the Cafe`s are ok, the day we went on offer in the restuarant was a tasteless sausage in a very dry bun with a silly little bit of dressing and a few chips, it was just tepid and tasteless and £8.50, i am writing this review as this is the third terrible experience of the restuarant since it changed to new providers and definately the last, without the restuarant the centre deserves five stars…
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Date of experience: November 2019
1 Helpful vote
Helpful
Response from NationalArchives_UK, Marketing at The National Archives
Responded 18 Nov. 2019
Thank you for the feedback Peter P. We're really pleased to hear our staff have been helpful and how amazing you find The National Archives! We're sorry you've not had a good experience at our restaurant. If you'd like to submit feedback to our caterers directly, they will welcome your comments via email: hospitality@nationalarchives.gov.uk
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It is located at the south bank of the Thames, with a tranquil scenic environment. The building is quite modern and well equipped that help a lot for the visitors to find the information where there is. The officers there are very helpful and you may enjoy the friendly entertainment very much indeed.…
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Date of experience: September 2019
1 Helpful vote
Helpful
Response from NationalArchives_UK, Marketing at The National Archives
Responded 16 Oct. 2019
Thank you for sharing your experience of The National Archives. We're pleased to hear you enjoyed the tranquility of our park and found our staff helpful and friendly. Hope to see you again soon!
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