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Wonderful experience, the venue is really big & peaceful. The staffs are very professional & nice. With free shuttle car .
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Date of experience: January 2020
2 Helpful votes
Helpful
I just want to say thanks for the great service. Staff was friendly, therapist was super cute and professional lady. I took sky & earth package and my back feels great after this. The only negative thing is the level of English.
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Date of experience: December 2019
Helpful
My friend and I visited the Spa in April. And she had really bad experience of which she left a review here. I was ok until I read the comment from management, and I feel I need to clarify something as a witness. Firstly, to be fair, my therapist was experienced, wearing a tag of senior therapist and I enjoyed my treatment. That’s why I still gave it 3 stars. Unfortunately, it was opposite case to my friend, who was in the same room with me, and was so badly handled by a therapist wearing no such tag. She was suffering pain even though she reminded her therapist several times, and she almost wanted to end it ahead of scheduled time. The problem is the quality and experiences of therapists they have differ a lot. Second, the receptionists weren’t professionally trained to solve disagreements with customers, and the manager behaved very unprofessionally. When our treatment finished, naturally my friend complained to the front desk. The receptionists said either 10% discount or one hour massage next day (we were leaving next day), while making no effort to calm my friend. It’s like adding fuel to fire. When this manager guy showed up, who stood by the door, texting on his phone whole time. The receptionist came to him and described the whole thing in Thai. Unbelievably, without asking us what happened, or at least listened to our side of the story, he only said to my friend, “you can leave a comment on TripAdvisor as you want”, then he left. With this kind of management, I am not surprised that his staff don’t know how to solve the dispute. In all, you may get a good or a bad quality massage, depending on your luck. And if you had bad experience, don’t count on their staff to give you a satisfying solution. …
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Date of experience: April 2019
2 Helpful votes
Helpful
Enjoyed my Peace signature massage at the tropical spa. The venue lives up to its name - once inside, the place is peaceful and tropical. Warm greeting. Nice stroll up through gardens to a private villa/room. This was better than other massages which took place in a communal space where you could be distracted by others talking. Massage used a firm amount of pressure. However, the cost was 3-4 times the price of other massages in Samui. While it was relaxing, it wasn’t 3-4 times better than other venues (Cyan, Sakura).…
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Date of experience: April 2019
Helpful
The location is easy to find and you also can find this spa in Google Maps. There is a huge parking space. The atmosphere is relaxing and feeling in nature. The receptionists are very polite and helpful. I chose Aroma Massage and Hydrating Facial Massage. The massager can control her strength very accurate and evevly. I alomost fell asleep. Definitely will return for the services.…
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Date of experience: January 2019
1 Helpful vote
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