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The Waterfall Spa

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Address: Main Road | Rumours Luxury Villas and Spa, Muri Beach, Muri 1468, Cook Islands
Phone Number:
+682 22 551
Website

TripAdvisor Reviewer Highlights

Read all 31 reviews
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  • 18
    Excellent
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    Very good
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  • 3
    Terrible
Enjoyed the experience

This spa is in a lovely setting. It is best to phone for an appointment as the door is locked if you just turn up. The reception area has a lovely wall with water flowing over... read more

Reviewed 30 October 2016
Jewlzcee
,
Hamilton
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31 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Melbourne, Australia
Level Contributor
25 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

I booked the 90 minute relaxation massage for $165 and was very disappointed. The waiting area is beautifully presented and has a relaxing waterfall. I was offered a glass of water on arrival. The setting was beautiful and the two staff that I encountered were friendly and helpful. Unfortunately the massage didn't live up to expectations for the amount that... More 

Helpful?
Thank pianosimon
AndrewBelinda, Owner at The Waterfall Spa, responded to this review

Kia Orana Simon Thank you very much for taking the time in giving us detailed feedback on your recent Spa treatment. We genuinely value all forms of feedback. We are sorry to hear that your experience did not live up to your expectations. Myrna your therapist has been with us for over 6 years; she is extremely proficient, professionally trained... More 

1 review
Reviewed 3 weeks ago via mobile

Was very disappointed with the "deep tissue massage" I had to ask twice for harder pressure I was not sure if she was just getting started or not, until she moved to the next area, I gave up asking as I felt rude, my partners pressure was ok but he was not happy either... since there was such good reviews... More 

Helpful?
Thank Hayley R
AndrewBelinda, Owner at The Waterfall Spa, responded to this review

Kia Orana Hayley Firstly thank you for taking the time to write a review; which I have to say has us all scratching our heads. I have investigated your claims and we are all completely perplexed; for others reading this response; - let me explain why: Firstly; when you arrived at the Spa you both completed and signed a CLIENT... More 

Sydney, Australia
Level Contributor
124 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
Reviewed 17 March 2017

I booked in for a facial and what I received was so much more! I was greeted by the delightful Myrna and escorted to a private room - tastefully decorated and soothing. The treatment itself began - as with most spa's I expected only my 'face' and perhaps my neck to receive the treatment - but no - I had... More 

Helpful?
Thank Jane B
Rarotonga, Cook Islands
1 review
Reviewed 15 March 2017

My husband gave me a gift for a Vichy Shower Massage and it was just beautiful! I felt totally pampered and spoilt. The treatment and level of service was comparable to five star hotels in Asia where I have had many treatments and I would definitely recommend a visit - ask for Myrna!

Helpful?
Thank Kukivic
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 11 January 2017 via mobile

I talked up this place to my partner and stated that it had won many awards so it was sure to be amazing. We got the romantic couples massage. The place is tiny with only three rooms. We entered the room at 520 for our 60 minute massage and finished at 610.. my massage therapist did not seem to know... More 

Helpful?
Thank Tiffany T
AndrewBelinda, Owner at The Waterfall Spa, responded to this review

Kia Orana Tiffany Firstly; we thank you for taking the time to write this feedback - we're happy to hear you really enjoyed the shower setting; it's a beautiful room. But sorry to read that you didn't get to experience the WOW factor for what we are so well known We take your feedback seriously and I have talked at... More 

Level Contributor
20 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 20 December 2016 via mobile

We booked for a group of 5 women wanting various treatments, and Belinda booked the facilities for us. There were only 2 therapists, so 2 of us received treatments at a time. These varied from massages to facials and manicures. The rest of us just sat around chatting or reading the magazines provided. It's not a big place. A reception... More 

Helpful?
Thank mrsBuckls
Hamilton
Level Contributor
196 reviews
114 attraction reviews
common_n_attraction_reviews_1bd8 72 helpful votes
Reviewed 30 October 2016

This spa is in a lovely setting. It is best to phone for an appointment as the door is locked if you just turn up. The reception area has a lovely wall with water flowing over it which gives it a relaxed atmosphere. I had a one hour Deep Tissue Massage which I enjoyed. The staff are lovely and friendly... More 

Helpful?
1 Thank Jewlzcee
Gisborne Region, New Zealand
Level Contributor
2 reviews
Reviewed 27 October 2016

Me and my Friend visited The Waterfall Spa on Saturday 22 October 2016, and it was amazing. I had a relaxation massage for an hour plus a facial and my friend had a hot stone massage plus a facial. It was brilliant so relaxing and peaceful. The Spa is amazing and so beautiful. They also keep front door locked during... More 

Helpful?
Thank Kelz2012
AndrewBelinda, General Manager at The Waterfall Spa, responded to this review

Kia Orana On behalf of our wonderful therapists we want to thank you for taking the time to write such a glowing review of your recent treatments at Rumours Waterfall Spa - we are very proud of what we do; so glad you enjoyed it. thank you so much - I will be sure to pass the compliments onto the... More 

Vancouver, Canada
Level Contributor
30 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 24 October 2016

My husband and I booked 90 minute hot stone massages for the day after doing the cross island hike, and it was AMAZING! Its exactly what we needed to sooth our aching muscles. Think it was the best hot stone massages we've had! Both massage therapists were excellent. Loved the sound of the waterfall in the background.

Helpful?
1 Thank dbozzy
Coffs Harbour, Australia
Level Contributor
56 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 31 August 2016

As a birthday treat my husband booked me in for a special package of a Vichy Shower and scrub and hot stone massage. It was a truly glorious way to spend my birthday finished off with a glass of bubbles. Honestly one of the best spa treatments I have experienced.

Helpful?
Thank Karen D

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