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Nagano Snow Shuttle

Hakuba-mura, Kitaazumi-gun 399-9301, Nagano Prefecture
+81 261-75-5360
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Review Highlights
Great option to get directly to the snow

We were a group of 10 who traveled from Narita to Nozawa Onsen & return in February. The process... read more

Reviewed 6 March 2018
Joanne C
We booked a return trip but neither journey worked out...

We were delayed by Jetstar on the way out so missed the evening shuttle to Shiga Kogen. There was a... read more

Reviewed 27 February 2018
668alice
,
Sydney, Australia
Read all 23 reviews
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Overview
  • Excellent41%
  • Very good34%
  • Average4%
  • Poor4%
  • Terrible17%
Travellers talk about
“hotel door” (2 reviews)
“great service” (3 reviews)
LOCATION
Hakuba-mura, Kitaazumi-gun 399-9301, Nagano Prefecture
CONTACT
Website
+81 261-75-5360
Write a ReviewReviews (23)
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All reviews
"hotel door"
in 2 reviews
"reclining seats"
in 2 reviews
"great service"
in 3 reviews
"ski fields"
in 3 reviews
"journey"
in 3 reviews
"stops"
in 10 reviews
"narita"
in 5 reviews
"confusion"
in 2 reviews
"tokyo"
in 5 reviews
"accommodation"
in 3 reviews
"snow"
in 8 reviews
"run"
in 2 reviews
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1 - 10 of 23 reviews

Reviewed 6 March 2018

We were a group of 10 who traveled from Narita to Nozawa Onsen & return in February. The process could not have been easier or more convenient. We did have WiFi for most of the journey which was very handy. The coaches were clean &...More

Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 8 March 2018

Hi Joanne, Thanks for the review. Always good to get well thought out feed back. Glad to hear the journey was mostly smooth for you. Thanks for bringing to our attention the issues you had with confusion at the transfer point, and seat allocation. We'll...More

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Reviewed 27 February 2018

We were delayed by Jetstar on the way out so missed the evening shuttle to Shiga Kogen. There was a phone number at the departure desk to call the Snow Shuttle. However the only information available was that there might or might not be seats...More

Thank 668alice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 28 February 2018

It sounds like you had a few issues on your trip, but I think you are assigning unfair blame to us. Firstly, as you say, a Jetstar delay caused you to miss your connection. Our policy, as explained to you by our staff, is exactly...More

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Reviewed 25 February 2018 via mobile

We took the snow shuttle back from shiga kogen to narita having used the chuo taxi on the way up. nagano snow shuttle had a more convenient schedule hence not using the chuo on the way back ... Overall a good convenient service, comfortable bus...More

Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 27 February 2018

Hi Michael, Thanks for the review. I understand your points regarding the Tokyo drop off, but in most cases about half the bus get off there.

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Reviewed 24 February 2018

Bus to hakuba has wifi, return ride didn't. Appropriate bathroom stops at amazing service centre, comfortable reclining seats, very clean

Thank abcdefghi2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 27 February 2018

Thanks for the review. This season we are testing Wifi on most routes (hence we have not advertised it) For the 2018/19 season all buses will have free wifi on board.

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Reviewed 5 February 2018

All worked smoothly and it was a very comfortable trip. Stops on the journey were well timed and the trip was very easy.

Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 7 February 2018

Thanks for the review Jo. Glad to hear your trip went well.

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Reviewed 4 February 2018

Nagano snow shuttle is a great way of getting to, from and in between Japan's ski resorts, with prompt, clean, comfortable and reliable buses. After confusion by a travel agent about changing a date, NSS, in particular Kevin in Hakuba, sorted out my concern and...More

Thank Ben K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 5 February 2018

Thanks for the review Ben, Glad it all worked out in the end.

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Reviewed 3 February 2018 via mobile

Have used the Nagano Snow Shuttle service two years in a row and cannot fault it. Their new Base Camp bus depot at Hakuba has got them away from the chaos of the Hakuba bus terminal which is great. The comfort stops along the way...More

Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 4 February 2018

Thanks for the review David. Appreciate the positive feedback.

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Reviewed 1 January 2018 via mobile

I know the driver was running behind schedule cos of traffic but did you have to take it out on the passengers? He suddenly stopped at a red light, got out and dumped all our luggage onto the side of the road. Next to it...More

Thank BryLuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Owner at Nagano Snow Shuttle, responded to this reviewResponded 4 January 2018

Thank you for taking the time to post a review. I'm sorry that you were unhappy with our service. I have checked with the GPS and the driver in question. He dropped you off at our designated location which is less than 150m from the...More

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Reviewed 14 December 2017 via mobile

This is the second year I have used the shuttle. Our plane arrives in at 6.30pm you clear immigration and pick up your luggage and out at a food court at 7.00pm. Then walk to terminal 2, enter terminal 2 at North 3 entry and...More

1  Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017

Great way to go if you don't want to train/train/bus it from the airport to Hakuba. Only around an hour longer but soooooo much easier!

Thank Tennille S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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