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Totally Ape

Cliff Road, Old Colwyn LL29 9RW, Wales
+44 1492 518484
Website
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Review Highlights
Lovely find

We recently came away to north wales on a family break with our 2 year old girls. We googled nearby... read more

Reviewed 1 week ago
Jaide C
via mobile
Catering and closing time

We arrived at 3.45 pm to be told did we know that it closes at 5 o clock , we were cool with this... read more

Reviewed 11 June 2017
G R
,
Colwyn Bay, United Kingdom
via mobile
Read all 53 reviews
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Overview
  • Excellent43%
  • Very good15%
  • Average13%
  • Poor11%
  • Terrible18%
Travellers talk about
“soft play” (3 reviews)
“older kids” (2 reviews)
“toddler area” (2 reviews)
LOCATION
Cliff Road, Old Colwyn LL29 9RW, Wales
CONTACT
Website
+44 1492 518484
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Reviews (53)
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1 - 10 of 53 reviews

Reviewed 1 week ago via mobile

We recently came away to north wales on a family break with our 2 year old girls. We googled nearby ballpools and decided on totally ape. On arrival parking was really good which is always a bonus!! The staff where all nice and on a...More

Thank Jaide C
62Gill, Owner at Totally Ape, responded to this reviewResponded 1 week ago

Hi Jaide, Thank you for taking the time to write a review , I am so pleased that you and your family enjoyed Totally Ape. and your break in North Wales. I will pass on your comments to my great team. Thank you again Kind...More

Reviewed 11 June 2017 via mobile

We arrived at 3.45 pm to be told did we know that it closes at 5 o clock , we were cool with this but they actually started cleaning up and clearing up at 4.20pm and switching off machines. The food prices are extorcinate and...More

Thank G R
62Gill, Owner at Totally Ape, responded to this reviewResponded 12 June 2017

Thank you for your review , we kindly advise customers of the saturday closing time as many customers think it is 5.30pm as in the week. I am sorry that you feel our food prices to be high I would like to confirm that we...More

Reviewed 16 April 2017

The kids enjoy it, and it seems perfectly safe for them too. Even though a can of Coke and the cheap brand version of a fruit shoot cost me £1.95, I would say the place looks very budget. But who cares if the kids are...More

Thank Ellislambertj
62Gill, Owner at Totally Ape, responded to this reviewResponded 21 April 2017

Further to your review I am pleased to read that your children enjoyed their time at Totally Ape and you felt it was safe. I would just like to say that beverage prices for drink cans etc. and remained the same price for the past...More

Reviewed 4 March 2017 via mobile

Ok I understand it's busy but I've been here sooo many times and the food is always the same,today I decided to take pictures of what I was served,I ordered a panini that came with chips and a child's chicken nuggets meal,I had to send...More

Thank Sam P
62Gill, Owner at Totally Ape, responded to this reviewResponded 6 March 2017

Good Morning Sam, I was very sorry to read of your disappointment following your visit on Saturday. May I sincerely apologise for the poor quality food you received., and I am so sorry again that you had to send your food back. I would like...More

Reviewed 24 January 2017 via mobile

I often visit with my 4 children ages 0, 6, 10 and 12. Whilst on maternity leave I made use of the £1.50 after school play weekly. I also have visited in school holidays where there are daily deals and after school on other days...More

Thank sopbil
62Gill, Owner at Totally Ape, responded to this reviewResponded 27 January 2017

Thank you so much Sopbil (Sophie) .for taking the time to write such a great, informative review.We do try to keep our prices reasonable in fact full priced admission has not been increased since opening 6 years ago. This together with our many special offer...More

Reviewed 21 August 2016 via mobile

Visited with my 6year old and some friends and their children. Cheap to get in which is great but I found that in general the place looked very untidy and unloved. I visited the ladies toilet to discover no sanitary bins in any of the...More

Thank Bryony B
62Gill, Owner at Totally Ape, responded to this reviewResponded 22 August 2016

Good Afternoon Bryony, Firstly thank you for taking the time to write your review I was in fact the person that spoke with you at the time. I was very concerned to read your comments regarding Totally Ape and myself. I did listen to your...More

Reviewed 29 July 2016 via mobile

We've been coming to totally ape for years. My 5 year old gets so excited when I tell her we're going. Totally ape offers a food menu which is cheap enough. It's a great place to come to for the kids when it's raining outside....More

Thank Laura J
62Gill, Owner at Totally Ape, responded to this reviewResponded 30 July 2016

Hi Laura Thank you so much for taking the time to write a review your feedback really does matter. I will pass on your kind comments to my great team thank you Gill White

Reviewed 22 July 2016

Kept the kids (6 and 3 years) happy for over an hour. Lots and lots of tables for parents to set up camp but the size of the actual soft play area is quite small. The main area has 2 good slides and there's a...More

Thank DanRWatts
62Gill, Owner at Totally Ape, responded to this reviewResponded 23 July 2016

Good Afternoon Dan, Thank you for taking the time to write a review your feedback is greatly appreciated. I will pass on your kind comments to my great team. thank you again Kind Regards Gill White.

Reviewed 27 June 2016

My sister had a party here on Sunday 26th of June, not very child friendly at all, some of the drops and climbs were ridiculously high and there were many times which i had to go in and rescue crying children because they couldn't get...More

Thank _Anonymous_51135_
62Gill, Owner at Totally Ape, responded to this reviewResponded 28 June 2016

Good afternnon, Firstly I was very concerned to read your review. To assist me in trying to answer this in more detail I would need to know the following please: Ages of children on frame who were crying Was this reported to any member of...More

Reviewed 2 May 2016

Extremely rude unhelpful staff, child's party for 3-4 yr and they couldn't care less. Served up worchester sauce crisps, when asked if they could be exchanged for plain we were told " you get what you're given ". Definitely a place to avoid, and to...More

Thank caroleliverpool
62Gill, Owner at Totally Ape, responded to this reviewResponded 4 May 2016

Further to this review I now feel it necessary to write a response. I was away for the weekend but have received a full and detailed hand over upon my return, from my Manager, Paula.To date I have had many comments, several inappropriate and incorrect...More

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Questions & Answers
Curly82
1 July 2017|
Answer
Response from Sam P | Reviewed this property |
to be fair they do do brilliant birthday party's for the kiddies
1
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