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Totally Ape

Cliff Road, Old Colwyn LL29 9RW, Wales
+44 1492 518484
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Review Highlights
Time with the grandkids

Great place to go with little ones - well thought out themed areas plus all the usual soft play for... read more

Reviewed 1 week ago
Songwitch
Honest review of appauling management.

So today we visted totally ape for my nieces birthday party. I was somewhat disappointed, One... read more

Reviewed 11 December 2017
Tammy N
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Overview
  • Excellent42%
  • Very good15%
  • Average15%
  • Poor10%
  • Terrible18%
1 week ago
“Time with the grandkids”
11 Oct 2017
“First softplay encounter”
LOCATION
Cliff Road, Old Colwyn LL29 9RW, Wales
CONTACT
+44 1492 518484
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1 - 10 of 58 reviews

Reviewed 1 week ago

Great place to go with little ones - well thought out themed areas plus all the usual soft play for them . We usually have a snack too as the menu and prices are good.

Thank Songwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

So today we visted totally ape for my nieces birthday party. I was somewhat disappointed, One memeber of staff was lovely (Lady with Dark Hair). The owner/manager on the other hand was Rude, Agressive and arrogant. See my daughter has a severe milk protien allergy,...More

6  Thank Tammy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 14 December 2017

Firstly I would like to say that this review is far from "honest", it is a distortion of the facts. I could go through every point in detail but feel it may be best just to comment on a few. At reception we have a...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Stopped here for our toddler to burn of his lunchtime energy. It was our first time at a soft play facility, however the trip advisor reviews were helpful. This is perfect for younger children to run around for an hour. Older children may get bored...More

Thank Leew82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Manager at Totally Ape, responded to this reviewResponded 13 October 2017

Good Afternoon Leew82, I was sorry to read your concerns regarding cleanliness and mark up.Regarding cleanliness we do take pride in trying to keep the centre as clean as possible with regular frame deep cleans. I am not going to comment on prices only to...More

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Reviewed 4 September 2017 via mobile

If ur looking for somewhere cheap and cheerful for kids to burn off some energy for half hour this is fine, not much to entertain kids for much longer than that but it's fine for a quick play and a snack. It's not the cleanest...More

Thank beccaboo8816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

We celebrated our son's 4th birthday party here- he had a brilliant time with his friends. We had the bargain balcony party - it was ideal! 2 hours was plenty long enough for all of them to play and eat. They had a sandwich, crisps...More

Thank Curly82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 1 August 2017

Thank you so much for taking the time to write such a lovely review. I am very pleased to read that Rhion and his friends had a great time. I will pass you kind comments on to my Manager and team. Thank you again and...More

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Reviewed 12 July 2017 via mobile

We recently came away to north wales on a family break with our 2 year old girls. We googled nearby ballpools and decided on totally ape. On arrival parking was really good which is always a bonus!! The staff where all nice and on a...More

Thank Jaide C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 13 July 2017

Hi Jaide, Thank you for taking the time to write a review , I am so pleased that you and your family enjoyed Totally Ape. and your break in North Wales. I will pass on your comments to my great team. Thank you again Kind...More

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Reviewed 11 June 2017 via mobile

We arrived at 3.45 pm to be told did we know that it closes at 5 o clock , we were cool with this but they actually started cleaning up and clearing up at 4.20pm and switching off machines. The food prices are extorcinate and...More

Thank G R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 12 June 2017

Thank you for your review , we kindly advise customers of the saturday closing time as many customers think it is 5.30pm as in the week. I am sorry that you feel our food prices to be high I would like to confirm that we...More

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Reviewed 16 April 2017

The kids enjoy it, and it seems perfectly safe for them too. Even though a can of Coke and the cheap brand version of a fruit shoot cost me £1.95, I would say the place looks very budget. But who cares if the kids are...More

Thank Ellislambertj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 21 April 2017

Further to your review I am pleased to read that your children enjoyed their time at Totally Ape and you felt it was safe. I would just like to say that beverage prices for drink cans etc. and remained the same price for the past...More

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Reviewed 4 March 2017 via mobile

Ok I understand it's busy but I've been here sooo many times and the food is always the same,today I decided to take pictures of what I was served,I ordered a panini that came with chips and a child's chicken nuggets meal,I had to send...More

1  Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 6 March 2017

Good Morning Sam, I was very sorry to read of your disappointment following your visit on Saturday. May I sincerely apologise for the poor quality food you received., and I am so sorry again that you had to send your food back. I would like...More

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Reviewed 24 January 2017 via mobile

I often visit with my 4 children ages 0, 6, 10 and 12. Whilst on maternity leave I made use of the £1.50 after school play weekly. I also have visited in school holidays where there are daily deals and after school on other days...More

Thank sopbil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
62Gill, Owner at Totally Ape, responded to this reviewResponded 27 January 2017

Thank you so much Sopbil (Sophie) .for taking the time to write such a great, informative review.We do try to keep our prices reasonable in fact full priced admission has not been increased since opening 6 years ago. This together with our many special offer...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Curly82
1 July 2017|
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Response from Sam P | Reviewed this property |
to be fair they do do brilliant birthday party's for the kiddies
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