We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Boot Solutions Niseko

191-36 Yamada | Nozomi Views Ground Floor, Kutchan-cho, Abuta-gun 044-0081, Hokkaido
+81 136-55-5695
Website
Share
Save
Review Highlights
Amazing service and knowledge

Can't tell you how helpful the staff were at Boot Solutions... I was in at least 3 times with... read more

Reviewed 9 March 2018
pkloczko
,
Sydney, Australia
Great Place!

Went in around lunch time and must have been perfect timing as i was the only person in the shop... read more

Reviewed 21 February 2018
Benny m
,
Sydney, Australia
Read all 18 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Boot Solutions in Niseko and Hakuba Japan is a specialist custom ski boot and snowboard boot fitting operation. We offer an extensive range of ski and snowboard boots, with over 100 different models from 12 leading brands. We also have a fantastic selection of quality European winter footwear.
  • Excellent84%
  • Very good5%
  • Average0%
  • Poor0%
  • Terrible11%
Travellers talk about
“great service” (3 reviews)
“custom” (6 reviews)
“insoles” (3 reviews)
Suggested Duration: 1-2 hours
LOCATION
191-36 Yamada | Nozomi Views Ground Floor, Kutchan-cho, Abuta-gun 044-0081, Hokkaido
CONTACT
Website
+81 136-55-5695
Write a ReviewReviews (18)
Traveller rating
Traveller type
Time of year
Language
All reviews
"great service"
in 3 reviews
"custom"
in 6 reviews
"insoles"
in 3 reviews
"adjustments"
in 3 reviews
"pain"
in 4 reviews
"liner"
in 4 reviews
"matt"
in 2 reviews
"shop"
in 6 reviews
"knowledge"
in 2 reviews
"purchase"
in 2 reviews
"rhythm"
in 2 reviews
"skiing"
in 4 reviews
Filter

1 - 10 of 17 reviews

Reviewed 9 March 2018

Can't tell you how helpful the staff were at Boot Solutions... I was in at least 3 times with troublesome ski boots. The crew there were only happy to oblige to help fix the issue. They had patience, service and great knowledge. Worth noting that...More

Thank pkloczko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2018

Went in around lunch time and must have been perfect timing as i was the only person in the shop. The team there was able to spend extra attention to me and was able to find the perfect fit!

Thank Benny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
223
Reviewed 14 February 2018 via mobile

My partner and I bought a new set of snowboard boots and as soon as we paid for them there was no customer service at all. The pride themselves on customer service and making the get the right boot for u... we went back the...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 15 February 2018

Thank you for your feedback. I'm truly sorry you had a negative experience with us. You're right, we do pride ourselves on customer service, and it saddens me on this occasion that we've let you down. Not knowing who you are, or the exact situation,...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 8 February 2018 via mobile

My husband and I lashed out and bought boots. Expensive outlay, yes. Matt at Boot Solutions (near THE traffic light) helped us choose the right boots. We both had insoles made to fit the boots. The inner boot was also shaped to fit our feet....More

Thank Phillippa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 15 February 2018

Hi Phillippa, thanks so much for taking the time to share your experience. We really appreciate it, and so glad you are loving your new boots!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

I bought my ski boots from the guys at Boot solutions, and I was amazed at the service and knowledge they offered. The people working here are pediatrics, the best boot fitters from Europe and Canada and apparently the guy who runs the place is...More

Thank lotta293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 4 February 2018

Thanks so much for taking the time to share your experience. We are thrilled you love your new boots and it's wonderful to hear you were looked after well by our team members.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile

Brand new snowboarding boot tension system broke on second day. The guys at Boot Solutions repaired the boot under warranty and I was back on the mountain the same day. First class service.

Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 31 January 2018

Thanks so much for taking the time to share your experience David. I'm glad to hear we were able to get you back on the hill quickly to enjoy all this powder!! Enjoy the rest of your holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2017 via mobile

Awesome store I took my boot in from a recommendation from sale assistant at rhythm as I had been getting pain up the side of my foot from the boots being too loose... The guy at boot solution looked at my boots put two jbars...More

Thank dinksunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 13 March 2017

Thank you very much for your feedback Danielle! I'm so glad we were able to fix your problem for you. Enjoy the rest of your holiday!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

I just have to say thanks for helping me today, bought my boots last season from you, and today i noticed a small problem, popped in and i was seen to straight away no problem no fuss. Awesome work! can't recommend you guys highly enough....More

Thank Tanifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2017 via mobile

I have endless trouble with ski boots - have been told I have 'difficult feet'. Tried buying boots years ago, which was not a success , and have struggled again with rental boots over the years. Most years marred by boot grief. This shop is...More

Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Guest Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 9 February 2017

Dear Melanie, thank you so much for sharing your thoughts. I am so thrilled you'e had such a great experience with us and your new boots. Our bootfitters love a good challenge and get such a buzz from being able to help people who have...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017

My husband and I came into the shop after a long day of skiing in rental boots. We'd been putting off purchasing our own boots for years and finally decided to take the plunge. We both got custom insoles (but not liners) and our next...More

Thank MCat194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin B, Guest Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 8 February 2017

Thank you so much for your review. We really appreciate you taking the time out to share your thoughts. I'm really glad to hear you were both so happy with your boots and the service you received.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Nearby HotelsSee all 18 hotels in Kutchan-cho
Sakae
1 review
.09 km away
Niseko Park Hotel
58 reviews
.10 km away
Yama Shizen
143 reviews
.14 km away
Chalet Ivy
143 reviews
.16 km away
Nearby Restaurants
Asahikawa Ramen Tozanken
207 reviews
.05 km away
The Alpinist
104 reviews
.15 km away
Bang Bang
241 reviews
.13 km away
A-Bu-Cha 2nd
493 reviews
.07 km away
Nearby Attractions
Niseko Mountain Resort Grand Hirafu Ski Place
674 reviews
.42 km away
Fast Fun Japan
102 reviews
.13 km away
GoSnow
233 reviews
.47 km away
Niseko Black Snowsports
62 reviews
.22 km away
Questions & Answers
Get quick answers from Boot Solutions Niseko staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit