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Review Highlights
Very helpful but sadly couldn't save my boots :(

Was sent here by the Burton Store down the road when the cable pipe inside the boot pretzelled... read more

Reviewed 1 August 2018
Daniel H
,
Reading, United Kingdom
Amazing service and knowledge

Can't tell you how helpful the staff were at Boot Solutions... I was in at least 3 times with... read more

Reviewed 9 March 2018
pkloczko
,
Sydney, Australia
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Traveller Overview
  • Excellent80%
  • Very good10%
  • Average0%
  • Poor0%
  • Terrible10%
Travellers talk about
“these guys”(4 reviews)
“great service”(3 reviews)
“insoles”(3 reviews)
About
Boot Solutions in Niseko and Hakuba Japan is a specialist custom ski boot and snowboard boot fitting operation. We offer an extensive range of ski and snowboard boots, with over 100 different models from 12 leading brands. We also have a fantastic...more
Suggested duration: 1-2 hours
Contact
191-36 Yamada | Nozomi Views Ground Floor, Kutchan-cho, Abuta-gun 044-0081, Hokkaido
Website
+81 136-55-5695
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Reviews (19)
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All reviews these guys great service insoles matt shop knowledge
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1 - 10 of 18 reviews
Reviewed 1 August 2018

Was sent here by the Burton Store down the road when the cable pipe inside the boot pretzelled itself (looked like it had melted.) These guys did what they could but sadly couldn't save the boot :(

Date of experience: February 2018
Thank Daniel H
Reviewed 9 March 2018

Can't tell you how helpful the staff were at Boot Solutions... I was in at least 3 times with troublesome ski boots. The crew there were only happy to oblige to help fix the issue. They had patience, service and great knowledge. Worth noting that...More

Date of experience: February 2018
Thank pkloczko
Reviewed 21 February 2018

Went in around lunch time and must have been perfect timing as i was the only person in the shop. The team there was able to spend extra attention to me and was able to find the perfect fit!

Date of experience: November 2017
Thank Benny m
Reviewed 14 February 2018 via mobile

My partner and I bought a new set of snowboard boots and as soon as we paid for them there was no customer service at all. The pride themselves on customer service and making the get the right boot for u... we went back the...More

Date of experience: February 2018
Thank DayTrip741523
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 15 February 2018

Thank you for your feedback. I'm truly sorry you had a negative experience with us. You're right, we do pride ourselves on customer service, and it saddens me on this occasion that we've let you down. Not knowing who you are, or the exact situation,...More

Reviewed 8 February 2018 via mobile

My husband and I lashed out and bought boots. Expensive outlay, yes. Matt at Boot Solutions (near THE traffic light) helped us choose the right boots. We both had insoles made to fit the boots. The inner boot was also shaped to fit our feet....More

Date of experience: February 2018
Thank Phillippa W
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 15 February 2018

Hi Phillippa, thanks so much for taking the time to share your experience. We really appreciate it, and so glad you are loving your new boots!

Reviewed 3 February 2018 via mobile

I bought my ski boots from the guys at Boot solutions, and I was amazed at the service and knowledge they offered. The people working here are pediatrics, the best boot fitters from Europe and Canada and apparently the guy who runs the place is...More

Date of experience: February 2018
Thank lotta293
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 4 February 2018

Thanks so much for taking the time to share your experience. We are thrilled you love your new boots and it's wonderful to hear you were looked after well by our team members.

Reviewed 30 January 2018 via mobile

Brand new snowboarding boot tension system broke on second day. The guys at Boot Solutions repaired the boot under warranty and I was back on the mountain the same day. First class service.

Date of experience: January 2018
Thank David M
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 31 January 2018

Thanks so much for taking the time to share your experience David. I'm glad to hear we were able to get you back on the hill quickly to enjoy all this powder!! Enjoy the rest of your holiday.

Reviewed 9 March 2017 via mobile

Awesome store I took my boot in from a recommendation from sale assistant at rhythm as I had been getting pain up the side of my foot from the boots being too loose... The guy at boot solution looked at my boots put two jbars...More

Date of experience: March 2017
Thank dinksunited
Erin B, Public Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 13 March 2017

Thank you very much for your feedback Danielle! I'm so glad we were able to fix your problem for you. Enjoy the rest of your holiday!

Reviewed 23 February 2017

I just have to say thanks for helping me today, bought my boots last season from you, and today i noticed a small problem, popped in and i was seen to straight away no problem no fuss. Awesome work! can't recommend you guys highly enough....More

Date of experience: February 2017
Thank Tanifer
Reviewed 8 February 2017 via mobile

I have endless trouble with ski boots - have been told I have 'difficult feet'. Tried buying boots years ago, which was not a success , and have struggled again with rental boots over the years. Most years marred by boot grief. This shop is...More

Date of experience: February 2017
Thank Melanie G
Erin B, Guest Relations Manager at Boot Solutions Niseko, responded to this reviewResponded 9 February 2017

Dear Melanie, thank you so much for sharing your thoughts. I am so thrilled you'e had such a great experience with us and your new boots. Our bootfitters love a good challenge and get such a buzz from being able to help people who have...More

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