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GO Airlink NYC: Tours & Tickets

Open Now: 12:00 am - 11:59 pm
Open today: 12:00 am - 11:59 pm
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  • Excellent38%
  • Very good15%
  • Average8%
  • Poor8%
  • Terrible31%
4 days ago
“Mixed emotions”
1 week ago
“On time pick-up but...”
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Hours Today: 12:00 am - 11:59 pm
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New York City, NY
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GO Airlink NYC Tours and Tickets
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Reviews (2,247)
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1 - 10 of 1,496 reviews
Reviewed yesterday

Always reliable, and on time for pick up. Comfortable buses and pleasant drivers I have used Go Airlink several times and will do again .

Date of experience: October 2019
Thank GrandTour63776513483
Reviewed yesterday

Pre-booked via website. Huge mistake. Expensive, $ 70 per person for a NYC hotel shuttle from JFK. First you have to wait in the arrivals hall, long queue for a desk with unfriendly staff, than wait in a waiting room behind that service desk. Hot...More

Date of experience: May 2019
Thank willem_pil
Reviewed 2 days ago

Outstanding service. Our driver was Hatim. He was on time and very courteous, and had a great personality for so early in the morning. Would highly recommend this service, as all passengers arrived on time for their scheduled flights. Five star service.More

Date of experience: October 2019
Thank BoardingPass710659
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi BoardingPass710659, We are incredibly grateful that you took the time out to leave us this feedback. We work really hard to offer the best service, so I am happy to see that reflected on your last visit. Thank you again for your comments. We...More

Reviewed 2 days ago via mobile

I have never used such an uncaring and unprofessional company in my life. Arrived at JFK with no shuttle arrived. I had to call 4 times over a 2 1/2 hour period, leading to being stuck on my own in the early hours of the...More

Thank scottbaynham
Reviewed 2 days ago

I purchased a voucher from Trip advisor It had a bar code on my phone to use once at JFK We got to the transport desk and they had no way of scanning a bar code. We had to get the voucher printed at a...More

Date of experience: October 2019
Thank John-Nottingham2017
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi John-Nottingham2017, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you wouldn't mind giving us your reservation/order number for us to...More

Reviewed 3 days ago

We booked a round-trip shuttle from JFK to the TRYP by Wyndham hotel in Manhattan myself and three teenagers. The shuttle driver texted as we arrived at the airport and within 30 minutes was outside the front of baggage claim To pick us up, he...More

Date of experience: October 2019
Thank kristihsmith
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi kristihsmith, Thanks for the kind words Kristih! We LOVE the review-based bonus idea and we're happy that you're able to find so much value to our service.

Reviewed 3 days ago

Absolutey horrible. Waited the airport for the ride for 1 hour. Then spent one hour riding before we got to the hotel about 15 minutes away (even considering NYC traffic). Driver was nothing - neither rude or kind. Van was nasty and PACKED with riders...More

Date of experience: September 2019
Thank Sharon M C
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi Sharon M C, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like to ask you to reply with your booking details so that we may easily identify the driver...More

Reviewed 3 days ago via mobile

The only good thing was they arrived on time, actually arrived 5 min early and called my room to yell at me because he was waiting for me! Driving was erratic, the dis not care for the luggage. Threw it everywhere. Not nice!More

Date of experience: October 2019
Thank sdent25
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi sdent25, We would like to apologize for the unprofessional behavior the driver displayed while transporting you on a shared ride. The driver's behavior that you experienced is in no way the standards to which we hold our team. To ensure that we may provide...More

Reviewed 4 days ago

This was a hard review to do. We arrived at LGA and picked up our luggage and were ready for pickup at 2:30pm. We met the agent as the desk as instructed and called for the driver and was told it would be 30-45 minutes....More

Date of experience: October 2019
Thank ConfederateMike
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi ConfederateMike, GO Airlink has a normal pick up every 20 minutes from each terminal. It is a shared shuttle service, so you’ll be riding with other excited travelers heading in the same general direction. The driver will drop off passengers in order of the...More

Reviewed 4 days ago

I booked with GoAirlink online a few weeks before my trip to NYC. My pickup was scheduled for 3:15PM; by 3:45PM I still was not picked up; I contacted customer service and finally at about 3:50 my driver was located and off to the shuttle...More

Date of experience: October 2019
Thank Katie D
Julia K, Guest Relations Manager at GO Airlink NYC, responded to this reviewResponded yesterday

Hi Katie D, Please accept my sincerest apologies for the experience you had while using our service. Go Airlink NYC is a shared shuttle service that has a normal pick up every 20 minutes from each terminal. We at Airlink NY are concerned with safety...More

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Questions & Answers
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Michael F
13 July 2019|
Answer
Response from QQ1234 | Reviewed this property |
We had 100% reliable service with GO Airlink NYC. I have used hem several times from Newark to NYC and back. Always on time. Always good service. I would recommend them.
0
Votes
Yu J
20 March 2019|
AnswerShow all 2 answers
Response from Sheryl P | Reviewed this property |
My experience was 3.5 hours with Go Airlink Shuttle Service.
1
Vote
Delphine V
12 February 2019|
AnswerShow all 5 answers
Response from Mfreitas02 | Reviewed this property |
Sorry for just seeing this... The pick up was correct!
0
Votes