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19 Dec 2018
“Worst Customer service Experience!!!!”
About
Vtour USA LLC is a tourism company located in Las Vegas. We focus on customized tours and small roup for VIP tours.
Contact
4860 W Desert Inn Rd, Las Vegas, NV 89102-9144
Website
+1 626-689-1068
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VTour Tours and Tickets
from USD 236.00
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from USD 1,600.00
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from USD 1,600.00
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Reviews (12)
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LanguageEnglish
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1 - 10 of 12 reviews
Reviewed 15 June 2019

I booked this tour from wannar tour company which is employed or farmed out by this company. Driver reckless. Falling asleep the whole trip. We were skidding all over the place. We were a wreck!!! NO ONE including the tour guides and the passengers spoke...More

Date of experience: May 2019
1  Thank Jeanine M
Reviewed 14 May 2019 via mobile

We were the only ones on the tour that didn't speak Chinese. The guide spoke mostly Chinese during the tour and from time to time he would translate into English. The tour company does not advertise that this is an Asian tour, which is not...More

3  Thank Romo29
Reviewed 12 April 2019 via mobile

THIS IS AN ASIAN TOUR. During the drive, the guide would point out places and inform the group in mandarin I believe. He did not repeat all of the information in English for us, because by the time he was done explaining it to everyone...More

4  Thank jedawilliams1
Reviewed 8 April 2019

Overall, the trip was good, HOWEVER, at the end of the very long day we were all told that there was a mandatory "basic service charge" that must be paid in cash. This was never discussed prior to getting on the bus. Now, we are...More

Date of experience: April 2019
6  Thank Amanda R
Reviewed 24 March 2019

Excellent trip in a small relaxing setting. We received confirmation to pick up the day prior to trip and courtesy call when pick up was running a few minutes behind. Excellent communication and prompt call back via phone. It is great to have prompt phone...More

Date of experience: March 2019
1  Thank Susan L
Reviewed 17 March 2019

Started with a 2 days hunting to clarify pick up point and time with very unfriendly and barely English speaking organizers. When asked where should we go for the free pick up, we finally got a hotel name and time in the very evening before...More

Date of experience: February 2019
3  Thank GaborEng
Reviewed 3 March 2019

I really enjoyed it a lot. I am planning to visit it next week with my family. I loved the whole structure of the trip

Date of experience: February 2019
1  Thank mandar1919
Reviewed 18 February 2019

From booking to scheduling pick up at our hotel, was a piece of cake. Everyone was very responsive and professional throughout the whole process. Panda, who was our tour guide and driver did exceptionally well with keeping us informed and making the overall trip a...More

Date of experience: February 2019
1  Thank Linda G
Reviewed 7 January 2019

Trip was 14hr for total. It was very long and exhausting, but it was an amazing experience that was worth it! It is suggested to bring cash to pay tip for the tour guided not only for the bus driver, but also for the Antelope...More

Date of experience: December 2018
1  Thank Maria R
Reviewed 3 January 2019

The scenery was stunning. Unfortunately we couldn’t see it as we had been “upgraded” from a bus to an RV tour so were sitting on sofas/beds facing sideways, and the side windows were very high and small. Also most seats were on the left side...More

Date of experience: December 2018
2  Thank Sarah L
Passport825553, Manager at VTour, responded to this reviewResponded 18 January 2019

Sorry about the inconvenience, as we can see, we already pay for your massage and give you the refund. If you feel better, please tell us. Thank you.

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