Tours and Tickets
2.5hr Gold Coast Kayaking & snorkelling tour
4.5

2.5hr Gold Coast Kayaking & snorkelling tour

By Seaway Kayaking Tours
Recommended by 91% of travellers
91% of reviewers gave this product a bubble rating of 4 or higher.
About
Discover unspoiled Wave Break Island, a Queensland gem, on this guided kayak tour—no experience necessary. Look out for dolphins and stingrays as you paddle, then snorkel among sub-tropical fish. Relax on the beach with fresh fruit or stroll across the island for Gold Coast views. Your guide shares pictures after your tour.
from
AU$79.00
per adult
Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 4-85, max of 24 per group
Duration: 3h
Start time: Check availability
Mobile ticket
Meets animal welfare guidelines
Live guide: English, Spanish
More

Highlights
  • Kayak out to Wave Break Island and snorkel the sandbanks
  • Great family option, with gear available for kids as young as four
  • Save the memories: Guide takes digital photos along the way

  • Snacks & water
  • All kayaking gear provided (We have special equipment for children)
  • Digital photos
  • Dry bags for your valuable items
  • Qualified tour guides during the whole kayaking & snorkeling session
  • Wetsuits and hot drinks provided during cold months (June, July and August)
  • Use of Snorkelling equipment
What's not included
  • Gratuities


Start:
  • 462 Marine Parade, Biggera Waters QLD 4216, Australia
    We park our trailer between 456-482 Marine Parade, Biggera Waters QLD 4216 (on the beach side). Please note that we are not a shop, this is where all of our tours depart from. The street numbers previously mentioned are only to be used as a reference point.
End:This activity ends back at the meeting point.

    • Not wheelchair accessible
    • Stroller accessible
    • Near public transportation
    If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 10095P2

    • Confirmation will be received at time of booking
    • Minimum age is 4 years
    • Low to medium fitness level (depending on weather conditions)
    • Seats are limited, so don't miss out by booking early
    • Terms and Conditions: Minimum number and weather dependent. Flexible cancellation policy: Customers can cancel/reschedule their booking up to 24 prior to the booking date. No Refunds/rescheduling for: no shows, last-minute change of mind and late arrivals. We do an outdoor activity where a certain fitness level is required. No refunds or rescheduling options are entitled for those who are not able to complete the activity. Minors under the age of 16 years are not allowed to join any activity without the presence of an adult. We keep the right of last minute cancellations due to unfavorable weather conditions or minimum number not met. In this case we will offer reschedule, credits or refund. Water visibility and wildlife spotting might be affected for the force of nature and Seaway Kayaking Tours is not responsible for this.
    • Not recommended for travellers with back problems
    • Not recommended for pregnant travellers
    • No heart problems or other serious medical conditions
    • Most travellers can participate
    • Maximum weight limit per double kayak is 220kg.
    • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
    • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
    • This tour/activity will have a maximum of 24 travellers

    • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

    How much is 2.5hr Gold Coast Kayaking & snorkelling tour?
    2.5hr Gold Coast Kayaking & snorkelling tour price starts from AU$81.07. Discover and book 2.5hr Gold Coast Kayaking & snorkelling tour on Tripadvisor
    What is the 2.5hr Gold Coast Kayaking & snorkelling tour cancellation policy?
    2.5hr Gold Coast Kayaking & snorkelling tour cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book 2.5hr Gold Coast Kayaking & snorkelling tour on Tripadvisor
    Which company provides 2.5hr Gold Coast Kayaking & snorkelling tour?
    2.5hr Gold Coast Kayaking & snorkelling tour is hosted by Seaway Kayaking Tours. Read reviews, discover additonal experiences or contact Seaway Kayaking Tours on Tripadvisor. Discover and book 2.5hr Gold Coast Kayaking & snorkelling tour on Tripadvisor
    How much time do I need for 2.5hr Gold Coast Kayaking & snorkelling tour?
    On average, this experience will take approximately 3h. Discover and book 2.5hr Gold Coast Kayaking & snorkelling tour on Tripadvisor

    If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 10095P2

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    About the operator
    Don’t take it from us – here’s what people have to say about this operator:
    • Seaway Kayaking Tours
      427
      Australia
      Joined in March 2015
    • C4777AVangelicam
      0 contributions
      100% recommend. Great energy from staff. kayaking was amazinv
      Such amazing service and touring by our tour guides . Great energy from Hector our lovely chilean guide. Thank you guys!
      Written 8 June 2023
    • Jen4172014
      0 contributions
      Great intro to the Gold Coast
      From initial enquiry to the end of the tour I was impressed with the excellent communication that covered all questions. Nelson was calm (good for my nerves) and awesome in explaining water currents and wind direction during the tour to help guide us well through the seaway. Fantastic views, wildlife, beautiful scenery from the water, good workout - overall a wonderful experience. Will do again. Highly recommend 10/10
      Written 2 April 2023
    • leenaj2023
      0 contributions
      Kayaking and Snorkeling
      Wonderful experience! Being a non swimmer , I was quite apprehensive but went ahead because of my love for marine life . Kayaking was fun and Carolina was a big help as we had a bit of trouble in the rough waters . Got to see so many colourful fish. Highly recommend this tour even to those who cannot swim . Thank you Carolina for helping out!
      Written 21 March 2023
    • R2013EJnatalias
      0 contributions
      The best day out
      The helensvale scout group had a great day out kayaking and morning tea with beach games with seaway kayaking tours. We had the best day, i would highly recommend seaway to anyone interested in kayaking. We are planning the snorkelling tour with seaway next time. Thank you seaway kayaking tours
      Written 6 August 2022
    • 829moonl
      0 contributions
      What a wonderful fun out!
      I have joined this kayak tour yesterday, 7th Oct, 2020. The weather was perfect for kayaking. I've really enjoyed the tour, fun on kayaking and snorkeling. Saw variety of fish, I saw one kind of fish I didn't recognize even though I fish around here. This is a nice fun day out attraction, I really recommend for all, even with little kids the surf is not rough. Thank you Alex, it was great fun! Hiro,
      Written 7 October 2020
    • lauracO977TJ
      0 contributions
      HIGHLY RECOMMENDED
      Best experience ever! Had the pleasure to enjoy the Chill Out Tour as well the Water Bike tour and was the highlight of my days in Gold Coast. Friendly staff, safe practice and high hygiene standards especially under the current circumstances. Would highly recommend this guys!
      Written 24 August 2020
    • noeleenb801
      0 contributions
      Tour operator very obliging
      The hire operator was very obliging as we arrived just as he was about to close up and he allowed us to hire a SUP which we were very thankful for as this was our first time hiring at this location
      Written 5 July 2020
    • rachael_louise_7
      0 contributions
      The Gift That Keeps On Giving
      My partner and I went on the “Chill Out” tour to celebrate his birthday, and we both had the most wonderful time! No kayaking experience necessary as a quick demo is provided before heading out. We had perfect weather and saw beautiful fish while out snorkelling. The tour guide was fantastic with a wealth of knowledge about the area. We had time to explore, kick back and relax, and were later surprised with a delicious lunch that catered to our dietary needs, such a thoughtful touch. They even bought a cake and got the group to join in and celebrate my partner’s birthday. A fantastic day ran by the most lovely and genuine people made for what truly was the gift that kept on giving. Thank you :)))
      Written 16 June 2020
    • nonic161
      0 contributions
      Cooper Family
      We did the quick escape with two young children aged 4 and 7. It was the perfect amount of time and activities to keep our little ones engaged and happy. Our 7 year old son said it was the best thing we have done on our holiday yet, better than the worlds.
      Written 13 March 2020
    • Z7308JVjamesc
      0 contributions
      Trip cancelled and extended delay in receiving refund
      I wanted to write this review so that anyone that has had their trip cancelled is aware of the potential issues faced in receiving their refund. It took over a month for me to receive the refund which included multiple texts and emails over this period. When booking this experience I was disappointed but understanding when it was cancelled, however the delay in receiving the refund is unacceptable and unprofessional.
      Written 7 March 2020
    • angelsweets_80
      0 contributions
      Very chilled
      Thoroughly enjoyed this trip. Our guide Sam made it lots of fun and very relaxed. He was very friendly and took lots of photos. Only disappointment was not seeing dolphins but I guess they are wild. Water visibility wasn’t great when we went snorkelling. But these 2 things are out of everyone’s control.
      Written 4 March 2020
    • MrsLRob06
      0 contributions
      Poor communication
      Had booked the chill out tour and was contacted a few days before to say that the day we had booked wasn't looking great weather wise so asked if we could change, which we did. Was then contacted to say that the weather was going to be bad on the new day and would we be happy to change to a shorter tour which we said yes to. On the morning we arrived at the time stated but no van was there, hadn't received any email with regard to the tour being cancelled. Finally resorted to calling and was told on the phone it was cancelled and they allegedly emailed me at 9am, I received no email about this tour being cancelled. I understand they can't control the weather and that's not what the 2 stars is for, they got 2 stars because they didn't bother getting in touch and we ended up travelling to the meeting point which was a waste if fuel and time. If we're ever back in the Gold Coast area, I probably wouldn't book with this company again in case of similar issues.
      Written 7 February 2020
    • dianeh521
      0 contributions
      Relaxed with beautiful scenery
      Other than swarms of mosquitoes and Blue Bottle Jellyfish on Stradbroke Island, the Chillout Tour was safe with an attentive guide. No experience necessary. Scenery was outstanding. Kayaking not too strenuous with a seat in a wide, plastic kayak. The fish & chip lunch nothing special. The fish seen while snorkeling were beautiful. It's a great way to spend 4 hours.
      Written 1 February 2020
    • Jenandhenadventures
      0 contributions
      Kayaking and snorkelling on stradbroke island
      Honestly the best experience we had a small group of 4 and our tour guide the lovely Lucas was very lovely and taught us what we needed to know and was very patient and helpful. Definitely go with these guys and hopefully you'll have Lucas to guide you😊
      Written 31 January 2020
    • Bengreen1993
      0 contributions
      Enjoyable tour
      A really enjoyable chill out tour with seaway kayaking. Staff really look after you making sure you are happy. The food was lovely (fish and chips). Thanks again for a great day
      Written 19 January 2020
    See all 427 reviews
    These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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    4.5
    123 reviews
    Excellent
    92
    Very good
    21
    Average
    5
    Poor
    2
    Terrible
    3

    Pedro G
    22 contributions
    I’m deeply disappointed with the company that provides this kayaking stuff and I’d like to receive a refund because I couldn’t use it( reasons and explanations below):

    1. Ive originally booked a kayaking and snorkeling activities on 14/03/2021 at 1:40pm. The company texted me night before telling they couldn’t reach the number of people on afternoon, and requested me to change it for the morning instead (10:40am). I had to squeeze my other morning activities to be able to get there on time, but I was being easy going and accepted their request ( a big mistake ). Anyway, on the way to this place the traffic was very congested so I called the company letting them know I might be running late or be arriving just on departing time 11:00am). At first they told me they couldn’t do anything about it, so I was about to cancel my taxi , however they called me back and told me they would wait for me. I kept the trip ( almost $60 to get there) and finally arrived 11:02am. They were not ready to go, the guy was getting kayaks off the truck , so I introduced myself and said that I called and anyway I was there ready to go. To my surprise the guide was completely rude, didn’t even wanna talk and just told me off . I try to talk to him and explain that I had to come from really far, and I was meant to go at 1:40pm , but he didn’t wanna listening and just left me talking to myself. I called the office again and they told me they can’t do nothing about and I’m not entitled to a refund . So what kind of business is this? I was flexible and easy going with them and accepted to change my schedule so we don’t miss the activity, and they refused me on spot in a really impolite way. The result of it? $138 dollars on tickets + $60 dollars transport to get there completely wasted . I’m on Holidays with my family and this experience was unpleasant, uncomfortable and unreasonable. I couldn’t book something else to do so I just wasted one day here , just because a hot headed staff member didn’t wanna do his job.

    Maybe sounds repetitive but one more time, they weren’t ready to depart when I got there. They were unloading the kaiaks and nobody was ready or had receive instructions. I stay there until they departed ( after almost 30 minutes ), so it only shows that the guy just didn’t wanna accept us. Terrible experience .
    Written 14 March 2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Pedro...We have also replied the review made by your partner about the same issue. Firstly, if you decided to organise your day to do our activity that was merely your decision. As stated on our policies if you were not available to change to the available time, you would have been entitled a full refund. Secondly, there is something you missed in you story which is: on the first call you made announcing your 10mints delay, we clearly told you that it was already late but all the team agreed to make an exemption and wait for you until 10:50am and you were clearly informed about this, and for this reason you decided to take your Uber. But then you called again while in the Uber to change the ETA from 10:50am to 11:03am at what you were informed that time was going to be extremely late. Third, you still believe the group was not ready to go. As explained to you over the phone we have a protocol check in process that takes 15-20 mints and for this reason your meeting time was clearly notified to be at 10:40am, not 11:03am. When you arrived, all the customers were already on the beach with equipment ready to start safety induction, they all arrived at 10:40-10:45am. It is simply not the right thing to delay an entire group for late arrivals. As you know (because you saw it) your equipment was left in the trailer, so we locked equipment, food and staff for you, and for this reason is clearly stated in our policies NO REFUNDS ARE ENTITLED FOR LATE ARRIVALS OR NOR SHOWS. Please check our cancellation/refund policies here: https://www.seawaykayakingtours.com.au/bookings-cancellation-policies/ I invite you to always check the terms and conditions of what you purchase (experiences or things) and also to accept that every business has its policies that does not have to be changed for your mistakes. If we were money hungry as you call us, we would have not offered you to come the next day, an action we did again making another exception for you. We offered you to join another tour or a full day kayak and sup boards rental on the next day. Lastly, We use all feedbacks to learn and improve but in this case you should acknowledge the problem was merely caused by you and we tried to help you (as you mentioned on your review). It is a real shame you and your partner have unfairly decided to go and fill our platforms with your terrible reviews, damaging our reputation but obviating all the attempts we made to offer you a solution to a problem only caused only by you.
    Written 15 March 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Yolanda W
    1 contribution
    Mar 2023
    Reasonable price for what the tour is for, had a break with snacks and dry bags to store stuff. The tour was a bit different to the snorkeling tours I've been on before, there's not a lot of instructions you kinda just walk to the snorkeling spot after a bit of kayaking and swim to the spot yourself to explore. Didnt see much besides like 2 types of fish. Guides were really friendly but didn’t point out any wildlife or give any history of the area and the group was very segregated/not engaged. Digital photos were taken and easy to retrieve from the facebook group (communication was good)

    Overall average.
    Written 22 March 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Yolanda, thank you for the time to write this review. We are sorry to hear that we could not meet your expectations and will look in detail about what happened in this tour in particular as we usually provide history about the area and highlight lot of features of the wildlife that we spot along the trip. Thanks again for your time and all the best.
    Written 24 March 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Eden
    63 contributions
    May 2023 • Solo
    The people are nice enough and the exercise is well organised. The estuary setting is also beautiful. But that's where it ends. The snorkelling is really meh. From the advertising material I was expecting fantastic. The water is murky, it's only a small area and the fish arent that exciting or.numerous. The kayaking is also very short, even though there is a beautiful water playground to explore. One of the nists decided to nitpick my technique, when it really did not matter. We had a lot of first time and inexperienced snorkelers on the trip. But they didn't get any instruction, no staff member went in the water with them and, despite the organisers being overly concerned about currents, snorkelers weren't even given fins. I ended up teaching people myself and they didn't seemuch. meanwhile, for experienced snorkelers it's very restrictive. The No Fun Nellys lean on you heavily to snorkel in a lifejacket and if you want to snorkel more than ten metres offshore- where there are better fish- they have a coronary, yell at you and bring out the lifesaving equipment. Incredibly patronising and I would say the cautionary tales they give of expert swimmers getting in trouble are likely overreaction a from the organisers. Even though you're clearly fine, a very cautious snorkeler, and aware of the currents and now to get out of them if there is a problem. I question if they actually know about instructing snorkelling or diving much themselves and probably shouldn't be running the tour of they don't.have the skillset. Everyone on the tour thought they were ridiculous and needed to prioritise the right guests. For $80 I also expected better food than a piece of fruit and a sesame bar that looked like it had been sent home.in their child's lunchbox three weeks ago. I went to the Wreck the next day at Byron Bay. It was free and way better. There are better options just outside the Gold Coast
    Written 1 June 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dear Eden, Thank you for taking the time to share your feedback about your recent experience on our 2.5-hour Gold Coast Kayaking & Snorkelling tour. We appreciate your compliments about our friendly staff, well-organised exercise, and beautiful estuary setting. We apologise for any disappointment you experienced during the snorkelling component of the tour. While we strive to provide a fantastic snorkelling experience, it appears that the water conditions on the day of your tour may have affected the visibility and the abundance of marine life. Murky water and limited fish can indeed impact the overall snorkelling experience. Regarding the kayaking duration, we understand your concern about it being shorter than expected. Our aim is to achieve a balance between providing an enjoyable kayaking experience and allowing enough time for snorkelling. We value your feedback and will take it into consideration as we continue to refine our tour itinerary. Safety is our utmost priority, especially when catering to beginners and intermediate snorkelers. We ensure that our tour guides are highly trained and knowledgeable in water safety and rescue techniques. While we appreciate your experience as a cautious and aware snorkeler, it is important for us to maintain strict safety protocols to protect all participants. This includes providing lifejackets and advising snorkelers to stay within certain boundaries. We apologise if this felt restrictive to you as an experienced snorkeler. As for the food provided during the tour, we apologise if it did not meet your expectations. We constantly review and update our offerings based on customer feedback, and we will certainly take your comments into account as we work on improving our food options. We appreciate your comparison to the Wreck at Byron Bay and acknowledge that there are alternative snorkelling options just a few hours away from Gold Coast. Each location offers unique experiences, and we apologise if our tour did not meet your specific expectations. Once again, we appreciate your feedback as it helps us improve our services. If there is anything else we can assist you with or if you would like to discuss your experience further, please feel free to contact us directly. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Warm regards,
    Written 5 June 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Leila M
    1 contribution
    Apr 2021 • Couples
    No experience required, slow paced,easy to get the hang of kayaking if you have never done it before.
    This activity is great for young families or people who have never kayaking before.

    Young adults may find this boring. Visabilty when snorkelling varies day to day. When we went we could not see past our hand. Price to me is too much.

    Guide very friendly
    Written 15 April 2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Leilam! Thank you for sharing your feedback. We are happy to know you are satisfied with our staff and equipment provided and We are sorry to know you found this activity boring. We consider our tour is very active since we kayak & snorkel all at once in only 2hr. Maybe the day you visited us the weather conditions were so perfect than the paddling was really easy for you. However, we clearly advertise our tour is a family and first-timers friendly activity, with low to medium fitness level required since this varies depending on currents and winds. Some days turn quite challenging and for us this is the magic of doing an outdoor activity where not everything is fixed. Regarding the water visibility we also warn our visitors we are not responsible for this, since this is merely a mother nature's gamble. We wish you all the best and hope you can come in a future with us but in a more challenging day for your fitness level.
    Written 18 April 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Freya R
    1 contribution
    July 2022 • Couples
    Was a really good way to see the bay. Great guide who was really accommodating to skill level and adapted the tour accordingly. We had a great paddle around wave break, spent a good amount of time snorkeling and hanging out on the beach with snacks and drinks provided. Would recommend.
    Written 17 July 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Freya, thank you so much for your feedback, we really appreciate it 🙂 We also had lots of fun as you guys were awesome. Thank you again
    Written 19 July 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    angconor
    Shell Cove, Australia12 contributions
    Mar 2023
    We thoroughly enjoyed our morning. The guides were very knowledgeable and friendly. We felt very safe and everything was explained really well. My husband and I were able to kayak with our youngest daughter in the middle and our teen daughters had their own kayak. We had lots of fun, 1st time for a few of us with the snorkel but we got the hang of it and enjoyed looking at the fish, a light morning tea was provided (fruit and wafer selections) and dry bags to put belongings in. Highly recommended for families and beginner kayakers.
    Written 10 April 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Thank you so much guys your support means the world to us :). Sending you our best wishes to you and your family.
    Written 12 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Abbey
    1 contribution
    Feb 2023
    Amazing Experience! Did the 7.30am as recommended by another review on this page, and it was the perfect time for this experience. The warm weather and calm waters make it easy for beginners (not too stressful), but challenging enough for the more experienced that it included some fun and facts along the way. Would absolutely recommend this other people to do in the Gold Coast.
    Written 16 February 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Abbey. Thank you so much for your feedback, we really appreciate your time and effort. We love to hear that you enjoyed the experience and wish the best for you :) Thanks again
    Written 17 February 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Elise M
    Canberra, Australia5 contributions
    Jan 2022 • Solo
    Did the tour this morning. I want to say how I appreciated them taking their time in explaining how to kayak, how to get back in if you tip (even though unlikely in the great conditions we had) no matter if you are new to kayaking or not. They take safety very seriously. Had morning tea and water when we got there. And went back safely. Such a great time. Thanks.
    Written 24 January 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi! Thank you very much for sharing your amazing feedback. We are glad to know you loved your experience with us and you always felt confident and save with us. We certainly always prioritise safety, there is no fun if it is not safe, that is our moto. We hope to see back with us for another adventure;) all the best!
    Written 20 February 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Matt J
    mattlfc200312 contributions
    Before we visited Gold Coast, we did some research on Kayaking tours. We decided to book with Seaway Kayaking Tours. The booking process was really smooth and we were set! Prior to the date, communication from the company was very good. We received confirmation on the day that the tour would be going ahead as planned. Unfortunately, there seems to have been some miscommunication to this end as the particular tour we were booked on had been cancelled due to staff shortages.

    We travelled to the location as planned (which took over an hour on public transport) and only found out that the tour had been cancelled at that point. This was obviously very disappointing for the family as this was one of the ‘must do’ things on our list while we were on GC. I was able to speak to a tour rep (Andras) who had just returned from the morning tour and he indicated that we should have received cancellation confirmation, texts and calls (which we did not). However, Andras did work very hard to arrange a satisfactory outcome for us where we were still able to enjoy our afternoon. A full refund was also later received. I would honestly say that this company runs great tours and if I am on the Gold Coast again, I would book again as the they look and sound great but one piece of feedback that I would hope the company could look at improving would be that accurate comms are issued promptly.
    Written 2 May 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dear Mat, we hope you and your family are great and thank you for your time and sharing your feedback. First of all, we are deeply sorry you and your family had to experience this unfortunate event during your holidays. We wish this would had not happened and we feel frustrated as we made all possible attempts to avoid this situation to happen. All the communications you received prior to the experience date are communications that we (and our booking agents) maintain with our customers in order to keep you informed and we are glad you felt well informed at this stage. Unfortunately, we had to cancel your session the night before due to staffing reasons. When trying to contact you, the only contact details we were provided by your booking agent was an international phone number at which we called and sms with no success. Second step we made was to message you through the booking agent's messaging service. We then detected there was another booking linked to your booking, and we could contact this other customer through email (international phone number disconnected as well). When we established communications with this other traveller, she advised to cancel both bookings (hers and yours) since you both were unable to reschedule to the alternative dates we offered. Therefore, we expected you were in communications with her. It seems she could not reach you before you came to our launch point neither. So unfortunate. We love to take our customers feedbacks to improve, and we highly appreciate this. In this case, we did all possible attempts we could have made to contact you and had no more resources but we ensure you we will always try to find new ways. We also try not to cancel our experiences however, we are subject to weather, minimum numbers and staffing has been lately a cancellation reason lately. Therefore, it is important to have a way to contact our customers in case a change needs to be done. A suggestion for the future would be to make sure the phone number provided is available or an alternative email address that is checked is also a good option. We are glad to know that despite of the disappointing event, you felt supported by our tour guide Andres who organised a free kayaking rental for you and your family so you could at least kayak around our waterways that afternoon. Once again, we are sorry about the unfortunate event and we really wish to see you and your family paddling with us in the future.
    Written 14 May 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    oldfashionedfun
    Maitland, Australia4 contributions
    Jan 2023 • Family
    Was lovely to kayak out to Wave Break island and see such a variety of fish while snorkelling, it was all set up and easy to do. The snorkelling spot had lots of fish and many different types but it is very popular and there were lots of people trying to see the same part of the break wall, it felt a little crowded at times.The guides were lovely and looked after us.
    Written 19 January 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hello! Thank you so much for your kind words, we really appreciate your time and effort. It’s great to hear that you had a positive experience. Due to the current school holidays and being right in the middle of our summer, the beach may get crowded at times, especially weekends with lovely weather. We recommend making your booking out of the peak season in order to enjoy the beach almost privately. Once again, thank you for giving us the opportunity to take you out in this little adventure! All the best :)
    Written 20 January 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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    2.5hr Gold Coast Kayaking & snorkelling tour provided by Seaway Kayaking Tours