We booked direct through the office for the following day. However on the morning of the flight we could see the clouds coming down from our hotel, then we received an email stating because of the weather our flight was cancelled, we were offered an alternative to Shackleton Glacier and Ice Lake, rebook for the next day or a cancellation. We chose the alternative flight We were all weighed and our seats allocated accordingly. We had a good flight with Mike, our pilot who took photos for us on the snow, however we didn't have long on the snow landing before the cloud started to descend and we took off back to base Glacier Country helicopters certainly have safety as a top priority and I would certainly recommend them. We even received a refund for our time lost on the snow landing

We wouldn’t hesitate to recommend this trip with this company. We felt safe every step of the way with our pilot Mike. Easy on-line booking and staff very helpful when we asked to change our flight time. Memories made!

Can't rate this company highly enough. It can't be easy running a company that is so weather dependent, but this family run company certainly try their best to give everyone a good experience. They could see the cloud cover was going to mean no flights would go when we were booked in and kept us informed whilst offering us an earlier flight that had more chance of going. In the end time ran out and we couldn't do the 45 min with snow landing as it wasn't safe, but we did have a fantastic 35 minutes in the air viewing the glaciers and surrounding area. It was incredible and we were so lucky that they were flexible enough to get us up there. Thank you to Poppy.

It was a wonderful experience. Our pilot (Mike) was calm and very competent even though the visibility got worse as our time went by. We had booked the 45 but couldn’t get to Mt Cook. To our surprise we were given a credit for the missed part of the trip. This is a very well managed and buttoned up organization. The views and our ability to see the glaciers was incomparable. Highly recommend.

We had a brilliant flight, we're very fortunate with the weather. The Staff were lovely and the flight was very comfortable. Stunning views and superb to land above the glacier with a chance to mess around in the snow. We can highly recommend the experience.

Such a wonderful experience to see the glaziers close up. This flight with snow landing is such an amazing thing to do and shouldn't be missed. Staff were so very helpful changing our times to suit the weather. Great pilot and a professional tour.

We had a great experience. The trip was dictated by weather so unfortunately for us no snow landing but the helicopter view of the glacier was one i won't forget. Happy to recommend these guys.

The views were amazing and the pilot was great. The only fault was that we paid for 45 minutes of air time, and only got 35 minutes.

It’s a short, exciting, thrilling helicopter ride to see astonishing white glaciers on top of one of the highest mountains in New Zealand. The pilot was well-experienced and gently maneuvered the aircraft that made our trip smooth and not nerve-wracking. It could have been a perfect experience if it was not only with a grumpy, upset customer service manager. Knowing we were late for 10 minutes, I apologized to the manager and yet she told us on a louder tone, for everybody to hear, that we were late. Everybody could feel how gutted she was, that even her 2 staff were quiet that turned her assistant to discriminately asked us if we understand English. Even the other customers were quiet. It should have been a fun, relaxed start if not with the mean demeanor of the lady manager. After the fun flight, all customers returned to the office and some bought photos. No smile or thank you or a good customer greetings of asking how was your flight been, or thank you for purchasing photo. Nothing! It feels like customers were a burden to them. I hope this will reach the attention of the owners so they can do something to change the way their frontline manager deals with their customers. Should have been in a friendly way to complete a great customer service and helicopter flight experience.

We had the flight of a lifetime with Glacier Country Helicopters! Very professional crew especially the pilot, Clint, whose expertise was superb. Would recommend to anyone as a fantastic experience!!

The experience was fantastic. A helicopter view of the mountains and glaciers cannot be beaten. Happy to recommend this to people.

Absolutely stunning ! The whole experience was excellent and would highly recommend. The scenery and view were jaw dropping.

Amazing experience, highly recommended. It's so good to land on the snow and take in the views. We had 6 people plus the pilot in our helicopter

Our 35 minute flight was the highlight of our 3-week trip around the South Island. Our flight was booked for 9am and we planned to drive from Queenstown to Fox Glacier the day before. But the shortest route (3 hours) via Haast Pass was closed due to rock falls! The only alternative was to drive 10 hours via Arthurs Pass way further to the north and then down the west coast to Fox. We arrived at 9:15pm instead of 2:30pm! No regrets, it was worth every kilometre of the 800km drive. We loved having Poppy - joint owner of this family-owned company with husband Gus - as our pilot. Fantastic views of the 2 glaciers, Mt Cook, Mt Tasman and others and the snow landing above them at Middleton was the best experience ever. Can't recommend this enough - just do it!

Amazing experience. Views were incredible. Pilot was great. Weather was great...Perfect day to see both Franz & Fox glaciers. Met some really nice people which was a bonus!!!