I actually wrote a review for panoramic tour but we didnt do that or any tour at all! I booked on Oct 14th not knowing they had packed up for the year oct 13th! Thankfully on the tickets i had purchased they were dated April 2025, obviously we are back in N.Z and will not be partaking in that tour! The website allows a full refund upto 24 hrs and ive e-mailed them numerous times asking for a refund with a full 6 months expiry date! They have yet to correspond at all though they still send me tours to purchase!? I have sent them photos of receipts dates, wise acc from which i purchased and still to no avail! I'm hoping this review will get thier A into gear and fully reinstate the funds as they were for my 50th celebrations!

This daytime tour of Seattle could have easily been five stars. However, our particular vehicle was bilingual (English and Spanish). I estimate that at least 70% of the narrative was in Spanish, which I don't speak. Clearly, a lot of the narrative was not given its English translation. That said, the tour guide was otherwise excellent: informed and interesting.

Olivia was a great driver/guide. She used a blend of history, facts, and humor while maneuvering through Seattle Friday night traffic. This time of year it stays light so long there were no after-dark photos. But I got some great photos and I’m sure to use some in my annual calendar of travels

At 1:00pm, purchased tickets for the same day HopOn/HopOff. Boarded at Pike Place Market at 2:25pm and went about three stops to Seattle Center. We were told to get off the bus and get on another one. Bus #2 was so hot most people declined to stay on (enclosed bus, no air con, did not feel safe due to heat). Bus# 3 arrived 30 minutes later and we were told it was the last bus of the day. (Also no air con and limited seating downstairs. We had to sit in the open air up top). If we wanted to get off at any stop, no other bus would pick us up. Our one day passes lasted one hour and five minutes. Wasted money; if we had Hopped Off there was no bus to "Hop back On". Ticket sales should have closed or a warning should have been posted about the limitations. We got on once and got off once; that was all.

We enjoyed hearing about the city and seeing all the sights. The open top bus had obstructions to viewing through the front window. Overall, a great experience

Air con up so high you couldn’t hear what was being said then when off it was so muffled! $104 waisted and no reply to my email either!! Terrible service!!

My husband and I throughly enjoyed the Scenic Seattle Tour which took us a bit north of the downtown area. I learned about this tour during a phone conversation with Tracy who was very personable and knowledgeable about all the choices offered. She was also a good listener and suggested the perfect tour for us to add to the regular HopOn HopOff 48 hour sightseeing bus. We didn’t have a car but wanted to see the areas north of city center, such as the Univ of Wash, Univ District, Ballard and the locks, Fremont and the troll etc. We liked both the stops where we could get off the bus and walk around for 15-20 mins as well as the narrated tour from the comfort of the bus. Our TOUR GUIDE WAS OLIVIA & she was EXCELLENT, knowledgeable, interesting, funny, and very willing to answer questions. It was a super tour and worth every penny.

I usually do this type of tour in every big city I visit and it is usually amazing. This one not so much. The first bus we got in was great. The second one there was no voiceover. It started out with one but then stopped. When we asked the driver about it he gave a bogus excuse about the blue angels fly over messing up the connection. So we basically paid $50/pp for a bus ride.

Took the Hop on Hop off tour. We really enjoyed it and I would recommend! Got to see all of Seattle and the narratives helped understand what we were seeing! The drivers did a fabulous job!

The tour was canceled and we were not notified or given any notice. Showed up to the tour and was told it was canceled.

Don’t waste an evening on this tour. Was not as advertised, not the double decker bus, definitely not for kids! Extremely hot and uncomfortable bus, and windows you can only see a bit out of on your side only. So disappointed!! And no ok is answering from customer service to help rectify the experience!

After spending 54US dollars each for the Seattle Hop on/Hop off bus tour,we made our way to our closest stop. After waiting more than 30 minutes for a bus, I called the office. They said they had just been notified of having to detour around our stop. I highly doubt that. We walked to next stop, approximately 25 minutes and got a bus. They only had 3 buses working all day Saturday June 3 and with one waiting at the Space Needle for 20-30 minutes at a time you were waiting a long time at other stops. One time 2 buses came within 5 minutes of each other at the Library stop. This is unacceptable when only having 3 on whole route. The worst thing though is low branches on the street after leaving the Space Needle. Someone is going to lose an eye or get seriously hurt. All passengers were ducking for cover. Save your money, rent an electric bike or scooter and set your own schedule not this tourist cash grab. We’ve been on these buses all over the world and this was the worst. Paul from Canada.

We took the Hop On Hop Off shuttle. This is a great way to get around in the city and learn about the city along the way. We were there early in the season and the schedules were confusing as to when they would pick up and where. This service was fairly new to the city so they will no doubt work out the bugs.

This was not great. The site says pickups are between 20-30 minutes. But once ON the bus, the driver said it was more like 45 mins or longer because of construction in the city. It was definitely longer. We got off at the Starbucks and stayed around 40 mins and headed back to the stop. Well, we waited there for an hour and 15 mins. Another family joined us after about 30 mins of our wait and said they also waited at the previous stop for over an hour. We wanted to get off at another stop, but stayed on the bus because we didn't want to wait for the bus again. The bus was old and the window screens used to keep out the sun needed replacing. We couldn't see out very well because they were very worn. We couldn't sit up top because my dad's knees don't allow him to do stairs very well. Also, the PA system wasn't working before we started the trip and we were delayed 20 mins to even begin the tour. I wish I could get a refund. Spent over $140 for this tour. Not worth it.

We had an issue and the young man at the kiosk didn’t know how to handle it so he told us to send a email to,Info@citysightseeingseattle.com,and told us we would be contacted in 24 hours. It’s been over 48 hours and no response. I tried contacting the company through the website and I could not send the email. This trip is not worth the money. The buses stop running at 4:00 so you can’t spend much time in places if you want a ride back. If you sit on top beware of the branches. We had one fall and almost hit us in the head. The driver was not very friendly either. We have done these trips in the past but this one is terrible.