If you are going to Houston, this is the car service you need to use. We went to Houston for the first time and it was a life changing experience. The process from booking was easy and smooth. Our driver drove us to beautiful Houston. He did an amazing job of taking us around. He is very passionate about the city and helped us understand many things. My family and I will always be grateful to remember this wonderful experience. are truly amazing.

The concept is good - cars available at a nearby hotel, which means they can use the hotel shuttle AND tag-team with customers staying at the hotel - but execution was terrible. Arrived to pick up my pre-reserved, pre-paid-for car, only to be told they didn't have any cars to rent and were 'sold out'. But I should totally hang around because they were just waiting on people to return their cars and then one would be available for me. It was 1pm. "Are you expecting any returns within the hour so I can go to my wedding?" "Well, people have until 8pm to return." Said with a straight face. Craziness. Not only that, but they continued to field calls from people at the airport and gave them directions to the shuttle, all the while knowing they had NO CARS TO GIVE THESE PEOPLE when they arrived!!! Profit over customer service. Zero stars.