Once we receive your booking, we send you to email to confirm the day before to review your itinerary. Then we keep track the incoming flight and we dispatch your vehicle the night before. Making sure we beat the traffic and your safe pleasant ride in the airport to pick you up, or picking you up from the address in New York City we send the driver 15 minutes before as spot time. From JFK we offer you 30 minutes free waiting time and/or 60 minutes for an international flight based on the actual arrival time. If you requested inside pickup you will be charged for the parking fees and your driver will be inside with the name sign. Or, you can meet your driver by the curbside for express pickup with the name sign on the welcome card hanging on the car window. You will have to dial our customer support team.