Dear Kika M, Thank you for your feedback. Unfortunately, we have not been able to add new pictures yet since we were just recently able to access the ice cave and we are still waiting for photos from a photographer. Ice caves are an ever-changing phenomenon. Every year they change: the old ones melt and new ones are formed. Therefore, we cannot guarantee that the ice caves look exactly like the photos - this is why we have a disclaimer about the ice caves. It can even change from day to day. Please allow us to point out that next to the safety the overall enjoyment of our customers is one of the core values of our company. We are saddened to hear your experience did not meet your expectations. I can see that a 15% compensation has been issued to you a week ago. Apologies for any inconvenience caused. Have a nice day, Laura S.