Auschwitz-Birkenau Memorial and Museum Guided Tour from Krakow
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Auschwitz-Birkenau Memorial and Museum Guided Tour from Krakow
By Krakow Auschwitz - Tours
About
Learn the significance of Auschwitz-Birkenau State Museum when you visit with a guide who shares stories about its history, its former prisoners, and its survivors. Learn about the complex and its sad past as you walk through the grounds of Auschwitz I and Birkenau (Auschwitz II). Entrance fees and round-trip transport from Krakow are provided, so you can focus on the more important details of your visit.
from per adult (price varies by group size)
AU$54.03
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 0-99, max of 30 per group
Duration: 7h
Start time: Check availability
Mobile ticket
Live guide: English
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Highlights
- Explore Auschwitz I and Birkenau at the Auschwitz-Birkenau State Museum
- Hear a guide give historical facts clearly with a provided headset
- No need to rent a car—round-trip transport from Krakow is included
- Travel in a comfortable bus between 8 - 16 guests.
- Guided tour in Auschwitz-Birkenau in English
- Price included services of the Museum local guide, rental cost of headphones
- Documentary movie subject to availability
- Pick up from hotel/meeting point between 7:00 - 10:00 to be confirmed day before
- Hotel/apartments/ Hostel pickup or meeting point (to choose from) and drop off
- Shared Transport maximum 8 people in the car (option door to door services)
- Comfortable A/C minivan transportation with licensed driver
- High quality, friendly and helpful English-speaking drivers
- Entry/Admission - Państwowe Muzeum Auschwitz-Birkenau
What's not included- Food and drinks
- Gratuities
- This Auschwitz-Birkenau State Museum tour picks you up from your hotel early in the morning. Hop aboard a comfortable bus and watch a Holocaust documentary, if it’s available at the time. Once you arrive at the museum, follow a guide around both Auschwitz I and Birkenau (Auschwitz II) as you see the former roads, watchtowers, railway ramps, fences, crematoriums, and gas chambers. Your guide makes sure to tell you stories as you go through the exhibits and memorials, too. After your Auschwitz-Birkenau State Museum tour, get back into your bus for the ride to Krakow.
- Start:Multiple pickup locations offered.
- Option 1Radisson Blu Hotel, Krakow, Floriana Straszewskiego 17, 31-101 Kraków, Poland
- Option 2Lesser Poland Voivodeship, Kraków, Poland
- Option 3Starowiślna 65, 31-052 Kraków, Poland
- Option 4plac Jana Matejki 2, 31-157 Kraków, Poland
Pickup details- All hotels apartments hostels in krakow or meeting point. If your hotel/apartments is not listed please add a remark and we will pick you up from any. If you choose a cheaper option, select the meeting point that suits you best. Radisson Blu Hotel, Krakow, Floriana Straszewskiego 17, 31-101 Kraków, Poland Przystanek Turystyczny Kiss&Ride, Wielopole 2, 31-072 Kraków Old Town Starowiślna 65, 31-052 Kraków, Poland Jewish Quarter plac Jana Matejki 2, 31-156 Kraków, Poland Old Town
Hotel pickup offeredDuring checkout you will be able to select from the list of included hotels.End:This activity ends back at the meeting point. - Not wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 48975P2- Confirmation will be received at time of booking
- Comfortable walking shoes are recommended
- A maximum of 18 people per booking
- A minimum of 2 people per booking is required
- One day before the tour we will send you exact pick up time from your location or meeting point
- Not recommended for pregnant travellers
- Most travellers can participate
- For all bookings made for 2021 for Auschwitz-Birkenau tour, we need surname and name of every participant (the same as in their ID or PASSPORT). If we will not get it, we will not be able to buy entrance tickets to Auschwitz-Birkenau Museum.
- Please make sure to bring with you to the Auschwitz-Birkenau Museum, ID or PASSPORT, because the guards will ask about it before enter. Without it, you will not be able to enter the museum.
- Our cars will be disinfection before each service
- Mask and gloves for all guests available in our cars
- This tour/activity will have a maximum of 30 travellers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- How can I let you know where to pick me up?
- We offer pick ups from most hotels. Let us know where you are staying in the 'Special Requirements' box in the Traveler Details section during checkout. Or you can let us know after booking by visiting 'Manage my Booking' and emailing us there.Answered July 2019
The tour operator has provided the following answers to customers’ questions.- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 48975P2
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Itinerary
- You’ll have 4 starting optionsOr, you can also get picked upSee departure details
- Pass byKrakow's Rynek Glowny Central Square
- 1Panstwowe Muzeum Auschwitz-BirkenauStop: 4 hours - Admission includedEnglish guided tour in Auschwitz and Birkenau Museum is provided by a licensed museum guide . (Headphones are included) Visiting the camps takes around 3,5 hours and consists of sightseeing of two Nazi camps & Auschwitz and Birkenau.Read morePass byKrakow's Rynek Glowny Central Square
- You'll return to the starting point
About the operator
Don’t take it from us – here’s what people have to say about this operator:
- Issycawley0 contributionsVery good and worth itReally amazing tour guide. Great driver and felt very taken care of. Highly recommend. The pack lunch was delicious. I would recommend people to go with themWritten 9 March 2024
- grandadcarl0 contributionsExcellent tour with a guide to matchThe guide was fantastic, so full of knowledge, passion and perfectly explained information so at be taken back to the period of such awful suffering and inhumane life of the period.Written 9 March 2024
- jane s0 contributionsGreat service would highly recommendFantastic service from start to finish. Our driver Peter made contact with us the day before to ask if we wanted lunch. This was well worth it as the ques for drinks etc were very long. He collected us the following morning on time and without problem. Our tour guide was really lovely and extremely knowledgeable. If you are planning to visit Auschwitz and Birkenau whilst in Poland I would highly recommend using this company.Written 27 February 2024
- SteveC6300 contributionsGreat trip outGreat trip our Guide Zibi picked us up on time, and was the perfect host. Really the whole day run smoothly. Would recommend to anyone wishing to do this trip.Written 18 February 2024
- Amica P0 contributionsA must in KrakowGreat service from start to finish. Very friendly driver who made contact the day before. An offer of buying lunch was made, which we accepted, and I wasn't disappointed. Though it wasn't entirely needed. Pick-up was right on time. The tour guide for the day was friendly, approachable, and knowledgeable. Certainly a day out to remember.Written 16 February 2024
- 81rayh0 contributionsWear comfortable sturdy footwear.Transport was excellent to and from and well looked after by our driver. The memorial tour is rather poor the shocking actions of the Nazis have had more effect on me by the TV than this lacklustre exhibition. We need to be shocked and make sure these monsters cannot resurface. The group was rather large and it was difficult to hear and understand the guide particularly in Birkenau There is a massive redevelopment of the site taking place with new exhibitions opening in a few years and the tour needs it if it is to have the desired effect.Written 8 February 2024
- Curious163158191340 contributionsBrilliant guides and surreal experienceOverall a very surreal and important experience, made by our tour guide who's name I have forgot but believe she was a Polish lady who was brilliant throughout in describing the devastating detail with fitting emotion, while Maciej was great in looking after us and escorting us throughout.Written 19 January 2024
- Wanderer6043600 contributionsA respectful and factual experienceThis trip from Krakow felt like a huge day. We had considered adding the salt mines but were glad we didn’t as we were so tired afterwards. Pickup was 7am and we were back in central Krakow just after 2pm. Expect long queues to get into Auschwitz. We were there during the quiet season and apparently in summer it is a lot more busy. The toilets at Birkenhau need to be accessed from inside the complex. There are not many. The tour was factual and fascinating although emotionally draining. Great guide.Written 7 January 2024
- judeg5780 contributionsWorth the moneyOrganised taxi collection was excellent 👍and he gave excellent advice on where to eat and visit in Krakow. He was so much more than a driver. Auschwitz tour guide informative but lacking personality which was a shame as the place is so memorable.Written 6 January 2024
- Raleigh H0 contributionsExceptional service - highly recommendThe tour, albeit understandably somber due to the location, was outstanding. Prior to our departure our guide (Grzesiek) contacted us via WhatsApp to confirm our booking, pick up location, and to provide us an opportunity to purchase a lunch during the tour. On the day of the trip, Grzesiek was punctual and provided us with all of the information we needed. I highly recommend this service to people looking to visit this memorial site.Written 22 December 2023
- 1GaynorS0 contributionsA memorable experienceWe went as a family group on the Auschwitz Birkenau tour. Our driver collected us on time and was very attentive to us. The guide at the memorial was very knowledgeable and told stories from Auschwitz survivors. It was an amazing experienceWritten 18 December 2023
- J5930NHchloed0 contributionsAuschwitz - Birkenau tourArek was amazing!! Had door pick up.. timing was spot on throughout the whole tour. Well planned & organised too. Didn’t catch her name, but a lovely blonde lady took us around the tour, gave you a clear understanding and explained everything so well when speaking to you. Definitely recommend this one.Written 16 December 2023
- Hasan D0 contributionsWorth the historical tripTour guide was great with communication before the tour and provided background of area on the way to Auschwitz-Birkenau. It was well worth the time to visit such important historical sites. Very eye opening.Written 9 December 2023
- 799annabeller0 contributionsEye-openingThis was a very interesting and worth-while trip. The tour guide made this experience a much greater one than I could have imagined in comparison to doing it alone. The organisation of the trip was spot-on. The guide was extremely knowledgable and I feel had the right tone for the type of tour this was.Written 8 December 2023
- tessSouthWales0 contributionsWhat a heart wrenching experienceBooked through Get your guide, tour guide was fantastic, the bus driver quite rude, this your is a mustWritten 4 December 2023
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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5.0
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Greg H
Burgess Hill, UK5 contributions
Jan 2020 • Friends
Auschwitz-Birkenau is an amazing experience and the place is thoroughly worth the visit. However as someone who is a real history buff I was really dissatisfied with the tour element which at best is very rushed. The guides are instructed to essentially get around as quickly as they can due to the high volume of visitors and limited spaces. The tour had around 45 people within it and it often resulted in being far behind the guide. This also meant being out of range of the guides microphone. In the end we walked away from our group and did Birkenau at our own pace taking the time to read the signs and information.
I can honestly say we learnt more from the documentary that is played to you on the journey to Auschwitz than we did from the guide. If you want to respect the place and learn I recommend visiting without a guide.
The tours driver was polite and friendly and the vehicles used were smart and sufficient for the journey. They offer a packed lunch which consists of a ham and cheese sandwich, banana, apple, chocolate wafer and bottle of water. This cost an additional 20 zloty which is fair value.
Overall it depends on the type of visitor you are... some will benefit from visiting in quieter periods and the experience may be improved from the tour point of view. Personally we would have preferred to take the time to appreciate the location opposed to rushing it. Sadly the driver had said our feedback they are hearing more frequently. He added that it is increasingly busy and with the 75th anniversary of the camps liberation at the end of January, visitor numbers for the year are expected to hit 2.5 million.
Its appears to have become a commercial opportunity as opposed to a memorial/museum.
Visit without the guided tour - save money and enjoy the experience greater alone.
I can honestly say we learnt more from the documentary that is played to you on the journey to Auschwitz than we did from the guide. If you want to respect the place and learn I recommend visiting without a guide.
The tours driver was polite and friendly and the vehicles used were smart and sufficient for the journey. They offer a packed lunch which consists of a ham and cheese sandwich, banana, apple, chocolate wafer and bottle of water. This cost an additional 20 zloty which is fair value.
Overall it depends on the type of visitor you are... some will benefit from visiting in quieter periods and the experience may be improved from the tour point of view. Personally we would have preferred to take the time to appreciate the location opposed to rushing it. Sadly the driver had said our feedback they are hearing more frequently. He added that it is increasingly busy and with the 75th anniversary of the camps liberation at the end of January, visitor numbers for the year are expected to hit 2.5 million.
Its appears to have become a commercial opportunity as opposed to a memorial/museum.
Visit without the guided tour - save money and enjoy the experience greater alone.
Written 9 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Greg,
This review should be posted on auschwitz museum profile (panstwowe muzeum auschwitz birkenau oswiecim) as they provide the service inside the camps. We provide only transportation for you.
Thank you very much for your feedback, but Please understand that we do not have any influence on guides inside the camps. On the day your group has 25 people. It was not 45 people, it is not possible because Maximum for one guide is 30 people. Everyday we have different guide provide by muzeum. Auschwitz Birkenau Musuem is a state owned institution, and in fact due to millions of tourists each year visiting the camps, they have sometimes problems with proper organization. We send your complains there, but no answer usually. I am really sorry for that, but that is the problem of over-visited places sometimes. We would love to change it somehow but it is out of our control. Also please note, that all the tour companies providing 'tours' to Auschwitz have exactly the same problem. Regards Thomas
Written 9 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam S
Bradford, UK5 contributions
Jan 2020 • Couples
The driver turned up on time to pick us up, was very polite and went out of his way to educate us on the history of his city which he was clearly very proud and passionate about. The drive is quite long from the city too the camp and our driver was pleasant and chatty throughout the out and return journey, made us feel comfortable and we learned a lot from him before we had even had the tour!
The actual tour I found very harrowing for obvious reasons however it is something I personally have always wanted to do and after I feel I can safely say it is absolutely worth doing to understand the true scale of the atrocities that took place in the camps. The tour guide was very knowledgeable and unlike some of the other reviews I’ve read, we didn’t once feel as though we were rushed.
I would absolutely recommend using this agency just for the sheer convenience of being picked up, taken and then dropped off as like I said before the camps are a lengthy distance from the city of Krakow.
Thank you again for the day and to our driver for being a brilliant host, was a pleasure!
The actual tour I found very harrowing for obvious reasons however it is something I personally have always wanted to do and after I feel I can safely say it is absolutely worth doing to understand the true scale of the atrocities that took place in the camps. The tour guide was very knowledgeable and unlike some of the other reviews I’ve read, we didn’t once feel as though we were rushed.
I would absolutely recommend using this agency just for the sheer convenience of being picked up, taken and then dropped off as like I said before the camps are a lengthy distance from the city of Krakow.
Thank you again for the day and to our driver for being a brilliant host, was a pleasure!
Written 15 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear, Thank you for the review. We are glad that you are satisfied with the service provided by our
company. Regards Thomas
Written 17 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GlobeTrotting593865
18 contributions
Mar 2020 • Couples
A sad place, but puts life in to prospective. Our driver was really friendly and picked us up on time, offered us packed lunch (assume at a cost) we declined as there is a hot food cafe an snack shop at Auschwitz.
You need ID to enter.
The first part of Auschwitz you all get headphones so you can clearly hear the guide and stops everyone talking over the tour, such a good idea and means if your a bit behind you can hear the tour still.
Is a full day out and it can be draining with what you hear and see but the tour is really interesting and you see both camps.
Driver dropped us back at hotel but offered to drop us in the square if we wanted
You need ID to enter.
The first part of Auschwitz you all get headphones so you can clearly hear the guide and stops everyone talking over the tour, such a good idea and means if your a bit behind you can hear the tour still.
Is a full day out and it can be draining with what you hear and see but the tour is really interesting and you see both camps.
Driver dropped us back at hotel but offered to drop us in the square if we wanted
Written 16 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sally
60 contributions
Feb 2020 • Couples
My husband and I went on this trip today. The mini bus picked us up from our hotel and took us to Auschwitz, where we joined up with others to form a tour group of about 28 in total. Our tour guide Gabriella, was a delightful, knowledgeable young lady and she patiently and sympathetically guided us around retelling the horrors of the place. It was an exceptionally busy day apparently, so there was some waiting around in order to enter buildings etc. I did feel under time pressure in order to make it back to the bus at a certain time to then drive to Birkenau. Our bus driver was particularly unpleasant, unpersonable and at times, plain rude, for that reason I give 2 stars and advise people to use another tour company!!!!!! On our way back, after the second harrowing stage of the tour at Birkenau, he barely spoke one word, although he managed many conversations on his mobile whilst driving on the return to Kraków!!
I am so pleased to have been given the opportunity to visit Auschwitz and Birkenau and highly recommend it. I think we all should witness a snippet of the horrors that so many millions endured in life and death and remember that we must prevent such horrors occurring in the future.
I am so pleased to have been given the opportunity to visit Auschwitz and Birkenau and highly recommend it. I think we all should witness a snippet of the horrors that so many millions endured in life and death and remember that we must prevent such horrors occurring in the future.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_Cross_Family_11
Belfast, UK215 contributions
Aug 2020
The tour driver transported us directly from outside our accommodation and back again; plus the short transfer between the two camps of Auschwitz 1 and Birkenau.
The actual guided tour of both camps was provided by a separate official guide as part of an official tour. Both the driver and the official guide were excellent, and we would recommend this particular tour for both its professionalism and its stress free aspect.
However, I would add that you have little free time to peruse, and there is just too much to see at both sites in a tour of just(!) 3.5 hours …but that’s just my personal take.
The actual guided tour of both camps was provided by a separate official guide as part of an official tour. Both the driver and the official guide were excellent, and we would recommend this particular tour for both its professionalism and its stress free aspect.
However, I would add that you have little free time to peruse, and there is just too much to see at both sites in a tour of just(!) 3.5 hours …but that’s just my personal take.
Written 26 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Cross Family ;-) , Thank you for the review. We are glad that you are satisfied with the service provided by our company. Regards Thomas ;-)
Written 30 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Morag H
3 contributions
Mar 2020 • Couples
Service was really good. Picked up on time from our hotel by a friendly and knowledgeable driver, Jakob. He spent some time telling us about the trip and then played a video during the journey about the camps - which was quite graphic.
On our arrival, we had ten minutes to use the facilities and have a snack. It was also possible to arrange a packed lunch at this time for the mid point of the tour. We were then led into the site and met with our guide for the day. She was very knowledgeable and able to convey the information effectively. After tour of the first camp we met up with our driver and were taken to Birkenau for the second part of the tour.
Once the tour finished we were driven back to Kraków and dropped off at our hotel.
It was quite a long day with lots of walking on uneven ground and up / down stairs which may prove difficult for those with mobility issues. It was emotionally draining to see the camps and hear of the atrocities committed there. However, it was an important trip and I would recommend this so that horrific events like this are not forgotten.
On our arrival, we had ten minutes to use the facilities and have a snack. It was also possible to arrange a packed lunch at this time for the mid point of the tour. We were then led into the site and met with our guide for the day. She was very knowledgeable and able to convey the information effectively. After tour of the first camp we met up with our driver and were taken to Birkenau for the second part of the tour.
Once the tour finished we were driven back to Kraków and dropped off at our hotel.
It was quite a long day with lots of walking on uneven ground and up / down stairs which may prove difficult for those with mobility issues. It was emotionally draining to see the camps and hear of the atrocities committed there. However, it was an important trip and I would recommend this so that horrific events like this are not forgotten.
Written 3 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
caggez
51 contributions
First class service and a most humbling experience I think everyone should have. Such good value for money, collected us from our hotel, we had a very nice guide very informative and bus driver was really pleasant.
Would highly recommend this company who kept us well informed leading up to the trip
Would highly recommend this company who kept us well informed leading up to the trip
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna R
6 contributions
Feb 2020 • Couples
We were picked up from directly outside our apartment for the 1hr20 mini bus ride and were offered a packed lunch.
Auschwitz itself is obviously very moving and emotional. The tour guide was very knowledgable and spoke perfect English. The site was very busy with groups but the tour guides time entry into each building well and keep stuff moving.
Birkenau is currently having building work done on the main frontage which is a bit disappointing for photos of the rail track.
All in all, very well organised and good to see how well the sites have been protected and preserved. Everyone should visit here for some life lessons in how to be kind to each other.
Auschwitz itself is obviously very moving and emotional. The tour guide was very knowledgable and spoke perfect English. The site was very busy with groups but the tour guides time entry into each building well and keep stuff moving.
Birkenau is currently having building work done on the main frontage which is a bit disappointing for photos of the rail track.
All in all, very well organised and good to see how well the sites have been protected and preserved. Everyone should visit here for some life lessons in how to be kind to each other.
Written 8 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phoebe
23 contributions
Feb 2020
Brilliant trip. Everything we expected it to be.
Tour guide was fantastic.
Bus was late picking up as two people got on at our hotel thinking it was their trip but it wasn't. After 10 mins waiting I called the tour provider and the bus was back to pick us up 5mins later, so that was sorted promptly and easily.
As we collected the last passengers there were too many people on board. Another couple had gotten on the bus at another hotel thinking it was their trip but it wasn't. May need to look at how tickets are checked or names of people expecting to be on the coach.
Bus was lovely and modern, comfy and clean. Driver, Matthew, was lovely too.
A film was played on the journey.
The camp was very busy, hundreds of visitors all at the same time which was a little tricky at times, we didn't get a chance to look at some parts properly as we had been moved along to the next part and if you didn't keep up you lost the group and were merging with the tour behind you. May be worth looking in to the really early morning tours or smaller group tours.
A lot of walking and some dodgy footings on stairs and ground at times so keep that in mind.
Incredible experience however and would recommend this tour provider.
Tour guide was fantastic.
Bus was late picking up as two people got on at our hotel thinking it was their trip but it wasn't. After 10 mins waiting I called the tour provider and the bus was back to pick us up 5mins later, so that was sorted promptly and easily.
As we collected the last passengers there were too many people on board. Another couple had gotten on the bus at another hotel thinking it was their trip but it wasn't. May need to look at how tickets are checked or names of people expecting to be on the coach.
Bus was lovely and modern, comfy and clean. Driver, Matthew, was lovely too.
A film was played on the journey.
The camp was very busy, hundreds of visitors all at the same time which was a little tricky at times, we didn't get a chance to look at some parts properly as we had been moved along to the next part and if you didn't keep up you lost the group and were merging with the tour behind you. May be worth looking in to the really early morning tours or smaller group tours.
A lot of walking and some dodgy footings on stairs and ground at times so keep that in mind.
Incredible experience however and would recommend this tour provider.
Written 14 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debra G
9 contributions
Feb 2020 • Couples
This tour was not at all expensive for what you got. The drivers came on time to our hotel to pick us up and was constantly near us though out the day to make sure we were ok. We did however take a detour in one of the blocks whilst on tour and lose our tour guide for 10 minutes, our tour day was so busy as this was 1 day after the 75th anniversary, there was so people there including survivors, I wish it was quiet as it did feel a bit rushed for us. When we asked for help when lost all the staff were not English and couldn’t help us so we just followed the signal on our head set and finally found her SO Stick close to your group. You have 1 short 10 mins break to get food after your first tour so, try to fill up on food before you go as it’s not that easy to get food when your rushing, our day was busy so this may not be as bad for any one else. Above all very powerful and moving, certainly puts things into prospective, these poor family’s went through absolute hell not to mention torture & we do not know the half of it. Enjoy debs x
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenny
Dortmund, Germany7 contributions
Is it possible to organize a german audioguide for this tour? We want to book the tour with this company, but one person‘s english is not good enough for an english Tour.
Jenny
Dortmund, Germany7 contributions
Hi, is it possible to organize a german audioguide? We want to book this tour, but one person‘s english is not good enough for an english guided tour. Regards
Bethany W
1 contribution
Hi,
I’ve booked this trip for next Wednesday (first time).
We’ve not heard anything about where we’re meeting /what time.
When will I hear?
Many thanks
FrankHill13
Kenilworth, UK136 contributions
I got a message the day before
Do they pick up from Metropolo by Golden Tulip or will I have to go to another place?
sarielle0816
Manama, Bahrain6 contributions
The best thing to do is to contact your company. They are usually very responsive. If they are not, use a different one- there's a lot of competition.
Hello, does anyone know what the rough time is for arriving back at hotel?
Melanie H
Rotherham, UK154 contributions
We were picked up at around 9.30am & returned around 4.30pm.
Michel B
Rotterdam, The Netherlands
Hello,
What is the expected time to be picked up from the hotel? H15 hotel area. Thanks in advance!
Thomas
Sevenoaks, UK9 contributions
Hi, I’m looking to book this tour for 3 people for the 28th Nov. Could you tell me if you can pick us up from our AirBnb on Szewska?
Hannah L
2 contributions
When you book, the tour guide will text you. You can ask to be picked up from anywhere you like. Mainly hotels but they will be helpful to your needs