We booked this excursion from our cruise ship thinking that a snorkelling trip to the Barrier Reef with a scuba diving option would be one of the highlights of our trip to Australia. A large powered catamaran picked us up directly from the ship. It surprised us that they were taking 250 guests to the same diving platform on the reef. It was so busy that we only just managed to get on the introductory scuba diving experience, (some were left unable to get on this due to the high demand). Once we arrived at the platform, everything felt rushed. We were in the first group to go scuba diving. As this was new to us, they led us through everything step by step and literally held our hands through the entire dive. At no point did we feel unsafe, but equally in the limited time we had we felt we were worrying about the process rather than enjoying the experience. We then went snorkelling and there were far too many people in a small area. There were a few fish, but most of the coral looked bleached. They did serve a buffet on the way back to our ship. Overall, it was just too busy for this to be an enjoyable experience.

Brilliant tour, Whitehaven beach was stunning Staff were excellent, very friendly and helpful Red was brilliant on the BBQ, sausage sizzle on the beach very Australian

This tour takes their boatloads of tourists to the same place on the reef daily. It’s been a longtime dream to see the Great Barrier Reef but due to a very small snorkeling area and so many people in the water there were very few fish and the coral was not colorful or diverse. The “tea” and lunch were limited and not appetizing. The tray of cups for coffee and tea were dirty. I picked up one that had lip prints on the rim from someone else. That was gross. Next time I travel to Australia I will choose a smaller tour boat and hope to go to a more spectacular part of the reef where people are not bumping into each other due to the small area for swimmers this tour offered. The underwater viewing was same. Very few fish. The submarine ride was ok but water was murky and again very few fish and little coral was visible.

We were very disappointed with our experience -we are scheduled to go to the great Bear reef today and after an hour of waiting, they told us our boat broke. We tried to quickly make up some other plans to “save the day” so booked a trip to Airlie in which was also delayed and had to wait 35 minutes for that boat. We walked around and arrived back at 2:20 to take the ferry back home only to find out they had canceled this ferry. This company completely unreliable and sadly ruined one of our very limited family day vacations in Hamilton island.

I stayed at the Reef Sleep, and im highly recommended. First of all, when you stay overnight, whether in a Reef Sleep or at a Reef Suite, you have the opportunity to experience the reef by scuba diving or snorkeling without all the people who come for a day visit, and there is a more relaxed and pleasant atmosphere. But for me, although im a scuba and freediving enthusiast, i found actually the accommodation to be the real deal. The staff who stayed with us and hosted us were simply wonderful and friendly. We started our stay with wine and cheese, the chef's meals were great, and the intimate atmosphere creates wonderful connections between the other people who are also staying. I am a solo traveler and felt very comfortable. At night, you can meet Georgia/George at the underwater observatory, and sit and watch the sky full of stars. It was absolutley amazing. It is highly recommended to book a stay at Reef Sleep or Reef Suite, and totally worth the price. A huge thanks to the amazing team that hosted us, and to the other people who stayed.

Got an email the night before at 5:30pm to say it was cancelled and wasn’t offered a different cruise or anything to replace it.

What a disappointment. On the positive side, the boat was very comfortable with clean bathrooms, a coffee and tea station and two air conditioned cabin areas. If you have a young family or elderly travelers in your party, this may be a good fit for you. But if you are an experienced snorkeler or diver, you will be very disappointed. The boat was very crowded, especially in the beginning as it acts as a ferry to other islands with passengers coming from the airport with their luggage after it drops off those passengers and picks up some more swimmers. It finally heads out to the great barrier reef. Once at the reef it docks with a permanent floating station where the swimming begins. The tour offers many different options for swimming, snorkeling, scuba, diving and other types of tours. It is incredibly chaotic as all the different groups of people try to get off the boat And hook up with their excursions. My wife chose the snorkel excursion, and I did a scuba dive. Both of us are very experienced and have traveled all over the world diving and snorkeling. In both of our excursions, we were very limited into what we could do because of the size of our group and the inexperience of some of the participants. On top of that, the portion of the reef where the diving occurs is pretty bleached out and doesn’t have a lot of colorful, coral or fish. The whole process of getting off the boat and into our scuba gear took way too long and we ended up standing around in our tanks, waiting for another boat to take us to our entry location. As if all of that wasn’t aggravating enough by the time we got back to the boat for lunch almost all the buffet food was gone. My wife is a vegetarian and all of the lettuce tomatoes and fruit was gone. Fortunately, a crewmember named Jess recognized our frustration with the buffet and came and found us at one of the tables after she had come up with another container of fruit we really appreciated her efforts If you are an experienced diver, there are better options for than this company.

We should have gone to Whitehaven Beach, but they did not explain to us well why we should not go there. And we had to go to Chance Bay instead of Whitehaven Beach… It was so small and nothing.

We were most impressed with how the staff made us feel at ease during the guided snorkel safari. We weren't confident swimmers and the currents were very strong on the day we visited. Bela and Ollie were wonderful - they made sure our equipment was all as it should be, and reassured us during the snorkel itself. The information they gave during the snorkelling was also really interesting and they took us back to see particular coral we loved. Overall, the day was great and we got a lot of time to see the reef in different ways.

An amazing experience start to finish! Delicious food throughout the day, incredible coral and fish to see when snorkelling, canapés at sunset, group dinner and more snorkelling the next day! Couldn’t recommend it enough!

The Whitsunday Islands are amazing but this trip was a big disappointment. The trip was $200AUS per person and was a waste of the money but most importantly our previous vacation time. Hamilton Island is beautiful and worth a shuttle out to see it at less than $30AUS but the the trip we booked claimed to provide the use of facilities and pool of the Yatch Club which was closed. The beaches are not swimable this time of year without a stinger suit which was not provided for this leg. The lunch a Popeys Fish and Chips provided a very generous amount of fish but it seemed precooked and pretty tasteless. The trip to Whitehaven should have been the highlight but due to unfavourable winds we were landed at Chance Cove which given the huge number of fabulous beaches in the area was a strange choice- absolutely nothing to recommend it- small and unremarkable in any respect. They didn't even take us past the iconic beach we paid for. they provided a BBQ of fried hot dogs and fried onions that they could have just as easily done without. Major disappointment.

Breathtaking day tour at the beautiful Withsundays. In fact, it's a ferry to Daydream Island and Hamilton Island, but they also offer half day and day tours to Whitehaven Beach. On this tour, you will see the north end of Whitehaven with the breathtaking lookout onto the white Beach. You can swim there and after that, you will board a watertaxi directly to Whitehaven Beach. There's lunch and plenty of time to enjoy and swim before getting back to Airlie Beach. We had Redman as our tourguide, he's friendly and knows much about the Island. Thanks again!

We booked a transfer from Proserpine Airport (PPP) to Hamilton Island for a party of 4 adults. We were upgraded to private transfer in a comfortable mini van. Jenny our driver was amazing with her knowledge of the area and also gave us a quick tour of Airlie Beach. The booking process was quick and easy even with confirmation/follow up, as we left out information on the original booking. The team at the PPP airport and Jenny were all very professional.

Fantastic trip-the onboard team was great. Chef Antonne created a green menu - awesome-we were able to do to as much or as little as we wanted-snorkel safari to deep diving experience

Went on the 1/2 day Hamilton Island cruise. Very modern and large boat which meant the trip over to Hamilton Island was smooth. Good mod cons. Spent the day touring Hamilton Island with their free shuttle bus service. One bus goes from east to west and the other from north to south. Worth having a look around the island.