Thanks very much for taking the time to give us this lovely feedback Dave, it was a pleasure to have you on board with us, and hope to welcome you again soon.

Rebecca, thank you for your feedback. All Cruise Whitsundays confirmations advise guests to arrive 30 minutes prior to departure allowing time for relevant information to be supplied and guests time to find our check-in counters. I am sorry if you thought this was excessive. I am glad to hear you enjoyed your time on Whitehaven Beach.

As per our recent email correspondence, I do apologise that your requested tour was booked incorrectly. We have had a number of new recruits and this was raised with the staff member in question. I am sorry that you were disappointed in the Whitehaven Beach component of the tour, we do advertise this tour as a scenic cruise through the Whitsunday Islands with up to 6 hours on the beach. We are currently working on updating all collateral to make these stops and the journey time more transparent for guests.

I am sorry to read that you were not impressed with your Whitsunday Island and Whitehaven Beach half day tour Vaz B. Our brochure and website both list the inclusions of the tour as a Cruise through the Whitsunday Island and up to 2 hours on the beach, along with a map of the route that is taken. For afternoon tea, we are currently offering a sausage sizzle on the beach and fruit on the vessel on the return journey. I'm sorry if you missed the sausage sizzle. I am disappointed that you were not impressed by Whitehaven Beach, it is regularly voted as one of the top 10 beaches in Australia with its beautiful white silica sand idyllic blue waters not quite as visible during the wet season but still beautiful.

I am sorry that you did not enjoy your tour . The half day tour is advertised as including a scenic return cruise through the Whitsundays, with up to 2 hours at the southern end of Whitehaven Beach. All start and finish times are also advertised. Afternoon is a listed inclusion, however as the tour does commence at 11:35am additional food and beverage are available for purchase on our vessel.

I am sorry to read that you were disappointed in your recent Whitsunday Island & Whitehaven Beach Half Day experience. Our highlights & inclusions refer to a scenic cruise through the Whitsundays Island. We are currently reviewing this information and adding extra information to ensure that our experience itinerary is as transparent as it can be for all guests. I have escalated your poor customer service feedback to our Operations Management team to address with the staff member you described. I can only assure you that this is not the customer service that Cruise Whitsundays prides itself on, or expects from our team members.

I am sincerely sorry that your visit to the Whitsundays was impacted by wet weather. Cruise Whitsundays continues to offer tours rain or shine. The wet weather in late December was forecast many days in advance and should a request for cancellation been received outside of our 48 hour cancellation fee window a full refund would have been made available. On days like these we do try to be flexible with changes of date provided we have availability to change your date. I strongly suggest for future travel looking at the weather forecast and planning accordingly to prevent disappointment.

This time of year is a great opportunity to see whales migrating, such an amazing sight to see. Glad you got to experience their beauty and grace.