Everyone was very friendly to me, and the trip was comfortable and safe. They even managed to get me on a slightly earlier ride when I got in earlier than expected!

Bev at Exemplar was very helpful, kind, and prompt today, collecting me from my hotel and bringing me to the airport quickly and smoothly. My first experience with Exemplar, transferring from Cairns Airport to Cairns Central was so seamless, despite not having a prior reservation booked, that I felt great trusting them to get me to my very early flight on time. I also appreciate that they use a luggage trailer behind the van, so people’s suitcases aren’t sliding up and down the aisle, which has happened on other companies’ buses. Thank you!

A great example of how one star one person review can affect a business on Yelp. This airport transfer was first class both ways. Mark collected us and Philip dropped us off. Very friendly couple of guys and very accommodating when our teenage son forgot to retrieve his device on both occasions. Well done guys. Great service both ways.

Fantastic service. Bev really looked after us in taking us from Cairns airport to our hotel. Very friendly and very helpful. Went out of her way to find us in the baggage area after miscommunication from our travel agent. Went beyond our expectations and assisted my mobility impaired relative and helped with our luggage from the baggage area to the car. Very patient and friendly. Would definitely recommend Exemplar. Thank you Bev!

Not what we expected. Instructions said that our driver would meet us at our location. No one was. I called and was told to go to the Exemplar desk (not sure how I was supposed to know that) she said Arie would be waiting at parking spot 15. He wasn’t. I checked back and she said he was on his way and I mentioned the instructions I was given and was told that was 2 years old. No one was very anxious to help us.

A big shout out to the drivers! Scott transferred us from the airport to Port Douglas. He narrated our journey and recommended things to do in Port Douglas and Cairns. His suggestions turned out to be perfect for our interests and really enhanced our visit. This could have been a routine transport and instead it was a lively visit with a newfound friend.

We had a great trip with Trevor to Silky Oaks! He was pleasant, informative about the area and a very good driver. We highly recommend Exemplar and Trevor!

We used Exemplar to get from Cairns Airport to Silky Oaks Lodge. Our driver, Trevor, was wonderful. Of course he was on-time and the ride was comfortable. But what impressed us was his knowledge of the area and friendly conversation. Unqualified recommendation!

Very easy to book shuttle and submit payment. It was also easy to find desk/personnel at airport on landing at Port Douglas. Highly professional and courteous staff. My driver Rory was personable, kind, and efficient! I would highly recommend this company for your airport transfer needs!

Took more than 1 hour from the Cairns airport to Cairns city (Cairns Global Backpackers). I rode with Steve. Also very expensive, 22$. You better take the bus or taxi.

I did four separate trips with these guys (airport and port douglas transfers)... everyone (even those behind the desk) very professional. Not a minute late! Patience too at the airport while I sorted out my missing luggage. Highly recommend

Booked a prepaid airport trasfer from a Cairns hotel to the airport. Was told to be in the lobby 15 min before scheduled time. By 30 minutes after due pickup they had still not arrived. Tried calling their emergency number twice and this is not monitored or answered. Asked to leave a voicemail (did so twice) and a week after the trip have still not had a reply. Had to call a taxi to ensure we did not miss our flight. When asked for a refund they claim they tried to call me and they regard me as being a "no-show" and decline the refund

Over half an hour late arriving at the airport to pick us up for the transfer. No apology. Nobody came to tell us what was happening during the delay. The bus that was there when we reached the bay (20 minutes early) turned out to be for a private hire, as we were curtly told by a very rude staff member. Welcome to Far North Queensland!

GARBAGE SERVICE - NEVER AGAIN MADE A BOOKING THAT WAS NOT HONOURED - TOLD THE DRIVER COULDNT MAKE IT, NEXT ONE WOULD BE AN HOUR. SAVE YOUSELF THE GRIEF AND GET A CAB WHY MAKE A BOOKING WHEN THEY WONT HONOUR IT

Could not have been happier from start to finish. From booking on the phone with a friendly and helpful assistant to our affable driver Edric arriving early this morning at our Cairns hotel, in his extremely clean and comfortable large Mercedez, through to his humorous & entertaining banter and tour guide information on our drive to our resort at Port Douglas. What a wonderful start to our holiday. Such a pleasure.