We loved the hot springs, went twice. The early morning session was the best as hardly any punters there. The staff were all accommodating and friendly. But there are very annoying and petty costs like parking and locker hire on our second hot springs visit, check the price of everything before you ask. The big warning is the breakfast, not a great spread at the best of times, but at 9 am, everything was cold,it was terrible. The barrister coffee was good, but that doesn't come with breakfast.

Beautiful outdoor hot springs various tempratures and ambience, sounds and lights in different caves/springs really add to the whole experience. It was a full sensory experience. It was very relaxing & very upmarket and it wasn't too busy. Loads of comfy chairs and big bean bags to relax on and water fountains dotted out. You can pay to hire robes, lockers and towels or bring your own. Staff very friendly.

Amazing experience with different pools of varying temperatures from an ice plunge to 41 degrees. Staff very helpful, informative and attentive. Grounds are lovely and sets the scene for a relaxing experience. Would highly recommend.

Went for the 3hour twilight session. Had a wonderful time exploring all 18 springs of varying temperatures and therapeutic qualities. The twilight session is beautifully lit and many of the springs are in caves which offer protection from the Warrnambool winter winds! Lovely experience, far better than I expected, made all the better by friendly staff. Highly recommend to anyone who enjoys hot springs.

This was such an amazing discovery! I loved the outdoor springs precinct it has been thoughtfully designed and planned out and the cost and structure of the visits/sessions are very reasonable. I feel that you could event charge a little more once you hit your 12-month milestone and have more visitor volume. I loved the ambient music, the garden setting etc. My only tiny suggestion would be to have some information scattered around the garden giving some more in-depth info about thermal springs, the how and why science of it - could be great for children too, (maybe a family night tour people can take with a guide discussing and an Indigenous version as well. Any info should include details about how the local Indigenous people used the springs many thousands of years ago before white settlement and some of the history of how settlers incorporated them in their lives (if they did). Overall an incredible amenity that needs to be explored further and exploited for the public to understand and enjoy; more people should know about here and for overseas markets - like the Japanese Onsen which people flock to the world over. I'd get the hotel communications/PR team to do some more promotion of it, as not many people know about it - even Victorians.

This was the best part of my trip, hot springs and total relaxation, there was so many hot springs to walk around and sit in that at one stage, I was confused lol… The area was kept in nice order and there was plenty of lounges to lay on too… We did as the weather was so beautiful this day, We actually got a little tan to show for our two hrs in the springs.

A must visit if you are in the Warnambool region. Such a beautiful experience. We did the twighlight session which was just incredible.

Had a delightful two-day stay with my partner at the hotel. The room had a stunning sea view, was spacious, and beautifully decorated. The breakfast buffet was top-notch. The highlight was the spa with its caves and natural thermal baths. We also tried the salt therapy session, which was so relaxing that we ended up dozing off. Extremely pleased and thoroughly relaxed.

Lovely staff and overall a nice experience but I must mention the shock and underwhelm I felt as I entered the private hot pool my friend and I booked. This room felt more like a dungeon with a total lack of any attempt at making the decor and ambience feel serene. The pool itself looked more like a dark, rusty farm trough. Not at all inviting! I don’t know why they wouldn’t have tiled up over the exposed concrete walls or continued the exposed aggregate that was underneath the water. Some artificial plants too would give it some life and add a feeling of being with nature. Really quite shocking as the staff were fantastic and the spa treatments I had afterwards were beautiful. Please just work on the private pool setting as my friend and I felt hidden away and not in a good way!

I’ve been a few times with various people. I thought it might be a nice thing to do with my 8&5 yos. They absolutely loved it. Such a nice thing to do with them!

Was a nice 2 hours, the only Warm place to go in Warrnambool should be there slogan. I will go again when I visit the town next time.

Service was exceptional. Really enjoyed our spa treatments. Would highly recommend to anyone needing a pamper day. Hot springs were interesting and the salt room was lovely to and my day.

I booked a 2 hour session on a Saturday with a friend. First of all, they took a weird pre-authorisation that resulted me in being charged twice for a short time. Then came the waiver that had to be signed that was sent out the day before; not sure why this waiver couldn't have been done at time of booking. We were excited to attend these hot springs after attending the Peninsula Hot Springs (mostly the Dream Centre) several times. On our arrival, we were greeted by a staff member yelling at us for briefly walking on some bark next to the concrete path to avoid a large puddle whilst it was pouring rain. NB: the path leads directly onto the road, but not the carpark? She then ignored us when we came up to the desk! The other staff member then asked us if we had been there before, which we replied, "No". He then handed us a robe, towel and a locker wristband with a brief explanation of how to use it and pointed us towards the change room with nil further explanation. Once changed and figured out how to get outside to the pools, it was still raining and all hangers available were exposed to the rain, so we had to place them on the ground under a shelter full of bean bags. The springs were nice enough but the environment was so odd! There were quite a few large groups so it got quite noisy, exacerbated by being surrounded by concrete. There was also an ominous red digital clock affixed to the wall to remind you that your time was running out and a few people using phones and taking selfies, which seemed off for a relaxing environment. It felt more like a kids water park than a relaxing hot springs experience. We left around 90 minutes in as we had been in all of the different pools and it was getting very crowded in the pools. The showers were warm/cool enough but there was no body wash, shampoo or conditioner. I did appreciate the swimsuit spinner to wring off the extra water and accessible bins to drop off robes & towels.

really nice clean springs. We booked the 3 hr evening session. On arrival we check in and waited in the foyer for 6pm . We then proceeded to the change rooms, lockers, shower area etc. Once changed, we proceeded to the outdoor area, which was really nice, visually appealing, clean and inviting. We tried the different springs all marked with the temp and depth. Very relaxing and enjoyable. Definitely will be returning with my elderly mum. Towels and robes available for hire. Make sure you book a session as there is a cap and people had been turned away when we were there. We didn't stay the 3 hours as we wanted food and left after 1.5 hrs. Still well worth it.

Calming from the moment you walk into reception. The staff are very friendly and took a short time to explain the hot springs; 15 odd pools including a cold plunge (with a couple of new additions still coming), with a variety of cave and open-air pools. We took our own robes and towels, hung them on the provided hooks located throughout the hot springs, and just walked around in our bathing suits. Though a cold night, each pool provided plenty of warmth, and we didn't really feel the 9° chill of the air. At the end of the day, the springs are what you make them; if you can close your eyes, relax, and maybe meditate, you will find that the experience is well worth the money.* There were approximately 35 people in the springs on our night, so definitely wasn't too busy or crowded, but definitely wouldn't want to be there on a busy day. **We were not silly when we planned our trip to the hot springs; Wednesday - Saturday 6-9pm is 16+ years old ONLY.