Tours and Tickets
8-Day Snow Safari Tour
5

8-Day Snow Safari Tour

By Haka Tours
About
There are no wild animals on this safari – just tonnes of beautiful snow! It’s an early start on Day 1 as we meet at 6am for breakfast in Christchurch, before we head off to Mt Hutt. Each evening, you are welcome to relax at your accommodation, soak in the local hot tub, cook in, eat out, enjoy the nightlife or even night skiing... whatever takes your fancy. As you build your tour online, you will see many optional activities available to add – but remember, none of these are compulsory. Not sure which activities to choose? No problem. Once you’ve paid a deposit and secured your seat you can add activities anytime until 45 days prior to departure. Activities can also be purchased on tour – just let your tour guide know, they’ll be happy to help. As we can’t always guarantee availability when booking on tour, we suggest if there are any activities you definitely want to do that you pre-book them.
from
AU$2,857.08
per adult
Lowest price guarantee

Ages 18-89, max of 16 per group
Duration: 7 days
Start time: Check availability
Mobile ticket
Live guide: English
More


  • Breakfast
  • Breakfast
  • Dinner
  • Breakfast
  • Breakfast
  • Breakfast
  • Breakfast
  • Breakfast
  • Orientation Tour of Every Mountain - We give you the low-down on every location
  • All Transport and Mountain Transfers - Taking you to our favourite snow locations
  • High-End Hostel Accommodation, dorm share - upgrades available
  • Small Groups - Because you're more than just a number!
  • Hot pools in Tekapo
  • 6 lift passes to 6 different mountains
What's not included
  • Meals such as lunch & dinner are at own expenses - unless specified
  • Lessons and equipment hire (can be added-on to your tour)
  • Equipment hire (can be added-on to your tour)

Departure details
  • Christchurch Central City, Christchurch, New Zealand Starts at 6 am at Haka Lodge Christchurch or YHA Christchurch to hit the slopes nice and early! The location will be confirmed 3 weeks prior to departure in your final info. **Reverse itinerary available on certain dates - please contact info@hakatours.com for more info**
Return details
  • Queenstown, New Zealand We round up the tour in the late afternoon of Day 7

  • Not wheelchair accessible
  • Near public transportation
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 108513P23

  • Confirmation will be received at time of booking
  • Not recommended for travellers with back problems
  • Not recommended for pregnant travellers
  • No heart problems or other serious medical conditions
  • Travellers should have a moderate physical fitness level
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
  • This tour/activity will have a maximum of 16 travellers

  • All sales are final and incur 100% cancellation penalties.

How much is 8-Day Snow Safari Tour?
8-Day Snow Safari Tour price starts from AU$2,823.53. Discover and book 8-Day Snow Safari Tour on Tripadvisor
What is the 8-Day Snow Safari Tour cancellation policy?
8-Day Snow Safari Tour cancellation policy: All sales are final and incur 100% cancellation penalties. Discover and book 8-Day Snow Safari Tour on Tripadvisor
Which company provides 8-Day Snow Safari Tour?
8-Day Snow Safari Tour is hosted by Haka Tours. Read reviews, discover additonal experiences or contact Haka Tours on Tripadvisor. Discover and book 8-Day Snow Safari Tour on Tripadvisor

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 108513P23

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Itinerary
Overview
Full Map
7 stops
Day 1
Christchurch to Lake Tekapo
Day 2
Lake Tekapo to Wanaka
Day 3
Wanaka
Day 4
Wanaka to Queenstown
Day 5
Queenstown
Day 6
Queenstown
Day 7
Queenstown
+
About the operator
Haka Tours
224
New Zealand
Joined in August 2017

#29 of 139 Outdoor Activities in Auckland Central
  • samantha933
    samantha933
    0
    0
    Overall, great way to see New Zealand in a short amount of time!
    Overall, this was a really good tour. However, there are some pro's and con's to be aware of. This tour was a great value for the cost. Fairly cheap but with a lot included. The additional excursions were fairly cheap as well but really fun. I feel like we saw and did so much within a one week span of time. The cultural Maori experience was particularly special. My partner and I are in our late 30's and we were worried we would be the oldest people by far but we were not. Many people on the tour were our age or right around our age. Most of the accommodations were centrally located. Some of the cons- Expect your typical hostel accommodations. Nothing special. We did the private room which was nicer. I was surprised that the free breakfasts that were included on this tour were basically the tour operator purchasing breakfast foods from the grocery (i.e. cereals, bread, e.t.c.) and transporting them to the hostels. Tours I had been on in the past included meals usually meant through the hotels or restaurants or something. Our tour guide didn't seem particularly enthused or upbeat during the entire tour.
  • emilieb833
    emilieb833
    0
    0
    It was my first guided experience and it was incredible
    First because of the guide. Connor was enthusiastic, funny and empathetic. He was always happy to share about some of his favourite places and fun facts with us. He was really organised, and was incredible in finding new ways for us to be entertained when events or activities were cancelled due to forecast reasons. He knew how to advise when in doubt of which activity to choose from but always let us be responsible for our own actions. I loved the Bay of Island, Hobbiton 😍, swimming with Dolphins. I LOVED all the activities we did regarding the Maori culture. Carving our own Pounamu and paddling a Waka are some of the highlights of my trip. I fell in love with this culture, with Aotearoa and I can't wait to come back. Spending the night in Kohutapu Lodge and eating the Maori traditional food was also amazing. Thank you for all this. I met incredible people and can't wait for my next trip!
  • JCLangley
    JCLangley
    0
    0
    Go with another Tour
    This tour company overpromises and underdelivers. Transportation was not as represented - the bus was old, filthy, with no sound system and malfunctioning AC. Hostels were basic, not like photos, and primarily for 6-10 people rather than the 4-6 represented. One hostel smelled terrible and at the hostel in Christchurch, UrbanZ, the manager put us in a 10-person dorm of mixed sexes. And told our guide "Tom" from HQ had authorized it. Choose another company. It's a long way to travel and life is too short.
  • JuneHelenT
    JuneHelenT
    0
    0
    New Zealand Uncovered
    We did this tour in Jan 23, just got back. First 2 weeks was excellent. Great group of eclectic, insane, funny and lovely people. Runty our tour guide went to great lengths to ensure he accommodated our every need despite little support or guidance from Hakka. He bent over backwards to please us and provide alternative activities when planned ones were cancelled. Cancelling the glamping was super disappointing and totally inappropriate of Hakka especially as it had been sold as a highlight of the trip. The compensation offered was insulting but Runty took it upon himself to try to make things better. The second 2 weeks of the trip was a disaster weather wise, we didn’t get to do the planned activities so very disappointing. No one’s fault but again Runty tried to make the best of our trip offering alternatives he personally knew about. Hakka was calling on him for advice to advise other trip leaders. Overall Hakkas administration of the tour was poor, the bus itself was a banger, not good enough to transport people on a tour that cost as much as this and the accommodation was not consistent. I believe Runtys resourcefulness saved the day for us all but probably wouldn’t book with a company that sub contracts to Hakka again.
  • sO4909JK
    sO4909JK
    0
    0
    Where is my promised refund?
    ​Hello team at Haka Tours, It has been over a month since our last correspondence and we are still awaiting our FULL refund of: * 20% of the original tour price ($3999 for each person which would equal $799.80NZ refund per person) PLUS * the refund we are both owed for the Heli Hikes at Franz Josef that did not occur due to the weather conditions, fully pre-paid (a refund of $499NZ per person) Reference code: HKT-66066398-FA3 Please refund the 2x(799.80) + 2x($499) = $2597.6 TOTAL (minus $749) directly to the original credit card used for payment IMMEDIATELY OR LEGAL ACTION WILL COMMENCE.
  • Travellingqueenie92
    Travellingqueenie92
    0
    0
    Excellent Trip, Tour Guide and Country, needs improvement in areas
    I had a fantastic 24 days in New Zealand, but it was the tour guide Ollie Crooks, the group, the land itself and the activities I did that made it sensational. I booked my trip 9 months prior to departure. Initially the booking process was seamless. However as we approached closer to departure date I did find the office at Haka Tours to be rather slow in response and oftentimes when I'd ask multiple questions the responses would only have answered half of them or give generic replies/links to find the answer myself. A few weeks prior to my trip we got added to added to a facebook group however the admins at Haka didn't talk on there so neither did the group. Upon landing in Auckland at 2am, I checked into my private en-suite double room to find that I'd been put into a dormitory which I wasn't very impressed with considering after a 32 hour flight I wanted to shower, sleep and get ready for our tour that started at 8am. However I was refunded for this at the end of the trip. Now the trip started and we had a great group. The tour guide Ollie Crooks. I cannot fault him. In fact he was incredible and as a seasoned traveller who books on tour groups often. He is the best guide I've ever come across and had the privilege to spend time with. Throughout the duration of the trip, he was knowledgeable and gave facts and interesting nuggets of info about Maori culture, the land, the people etc. He was very conscious of the groups needs and ensured we made ample rest stops, snack stops & photo opportunities. He made extra effort to get to know every individual in the group and ensure everyone was included and generally was a breath of fresh air. The whole group adored him! He also constantly went above and beyond his job to ensure all the mistakes made within the itinerary were rectified. However, the group collectively felt sorry for him. As unfortunately headoffice had constantly made mistakes with regards to booking (or not booking) activities, accommodation, one guest even got told the wrong arrival time and missed the first few days of his trip, gave zero support with someone who's luggage got lost at the airport etc. They weren't very helpful or accessible and there were continuous issues. We even had 3 buses throughout the course of the 24 days due to them being rather old and breaking down. But throughout all these issues, Ollie was continuously fire-fighting. He went above and beyond to ensure everything was seamless and managed to keep the positivity within the group so that we would still get to do everything we wanted. So when the bus broke down and us die-hard LOTR fans were going to miss Hobbiton. He managed to re-arrange the schedule to ensure we could go another day and I cannot thank him enough for that. So, a huge shout-out to the Tour Guide of a lifetime for making our trip incredible. The trip itself was a great itinerary. However I do think there's some places I would've preferred to have spent more than just one night at. For example Taupo, Wellington, Christchurch & Tekapo. And I do think an extra few nights in the North Island would've been great too. I pretty much booked an activity every single day of the trip where I could and I got to do pretty much all of them except the last 4/5 days due to the Heavy Rains that hit us after Franz Josef. The ones I lost out on I got full refunds for after the trip concluded which was pretty good too. We definitely got lucky with the weather as everyone's activities barring those last few days went ahead. The buses were all dated, uncomfortable and a bit hot and smelly. They also don't have fridges on, charging ports or shelves so they're rather cramped - especially if you have a pretty full group. Luckily, I upgraded to a private room so I had better nights sleeps than the rest of the group who were in dorms. Which if you're not planning to upgrade, please note that these dorms are mixed dorms, no ensuite, and incredibly cramped and small. Some were better than others but whatever your expectation is - lower it. I think the FAQs and packing list needs to be updated as if you're thinking of bringing spending money which Haka recommends to be 20-60 NZD a day. Double it. NZ is very expensive and if you want to enjoy yourself and have a good time you definitely spend a LOT more than that per day. Also by not having a fridge, you have to buy food regularly as it goes off very quickly due to the heat of sitting stagnant on a hot bus for 12 hours before we can get to a hostel fridge. One thing to note, is you're constantly on the go and there's a lot of 5am/6am starts. I survived on 5 hours sleep a night and a lot of coffee. We were constantly on the go, hiking, activities etc and I came back positively exhausted. So I would ensure you can survive on little sleep and are reasonably fit. Due to all these early starts and staying in one location for one night we very rarely got to go out as a group and enjoy ourselves in these great cities as everyone was worried about the early start the following morning. So somewhere like wellington, 2 nights would've been great so the group could've had a night out together without fear of oversleeping. New Zealand is a beautiful country, the Maori culture is incredible and I loved experiencing it and learning about it. This tour was great and the activities I did were unforgettable. It honestly is a trip of a lifetime. If you get Ollie Crooks as a guide you're super lucky as he is really incredible (and talented to boot). I should probably add at this point that Ollie did have to leave the tour and we got a new tour guide for the second leg, Grant. Sadly, the energy and vibe we got from Grant was poor in comparison to what we had for the first half of the trip. I'm not going to go too into it. But thankfully our group was great and we'd already had time together to bond so we carried eachother and continued the good atmosphere. But I've never known someone to appear like they hate their job as a tour guide and also hate people as much as Grant did. I think he needs a career change as it's not for him and the group despised him as much as he despised us. It was incredibly uncomfortable and awkward at times and I would not recommend him as a guide for these trips ever! All in all, he also brought the rating down as it seems that Haka are so desperate for staff they threw someone in without a personality test or proper training. I do think that after the acquisition of Haka Tours by Intrepid. They have a lot of kinks to work out internally as they weren't singing from the same hymn sheet and still seemed to be working as separate entitities. So they have a lot to work on internally to make the pre-work and planning/booking of the tours, activities and comms to the guests a bit more seamless. As the reason you got a 5 was because your internal Head Office Team were poor. The country, activities and the guide were the only things that carried everything. So Haka, do better. You have a great product, some great staff and a huge opportunity to out perform your competitors but you do need to look at your internal processes, training process & upgrade those buses if you want to be exceptional. That being said, I had the best month of my life. Which would've been better had Haka been more seamless. Thanks Gang & Thanks Ollie - you made my time unforgettable!
  • mariarV4829KG
    mariarV4829KG
    0
    0
    I would NOT recommend anyone pay for a premium ‘Haka Plus Tour.’  
    I would NOT recommend anyone pay for a premium ‘Haka Plus Tour.’   I attended the 10 Day Haka Plus - Southern Pioneer Tour. The tour was incredibly disappointing as Haka did not provide the premium experiences they advertised. On Day 1 of our tour we were informed that we would be traveling in a “downgraded bus” as all the luxurious buses (usually reserved for Haka Plus Tours) were unavailable.  Haka advertised on their website that we would “stay in trendy hotels, boutique motels, lodges, and rainforest retreats - no backpackers and no dorm rooms” however when we arrived in Wanaka we were taken to the YHA Backpackers hostel. We had paid for private rooms but were put in group dorms with shared utilities and bathrooms. It was odorous with old and worn furnishings. Feeling unsafe and unclean in this unhygienic Backpackers accommodation I paid over $400 out of my own pocket for my own accommodation (just so I could have the standard of care that was promised and advertised). Interestingly, when checking into my own accommodation the hotel owner spoke negatively about Haka Tours and advised that I was not the first person he had encountered who had left a Hostel to come to stay at his hotel. On Christmas Day I had paid and booked for activities in Queenstown but apparently Haka was unaware that none of the companies were open. Consequently, all of these activities had to be cancelled. No-one was pre-warned that the restaurants/cafes would be closed and the tour group ended up eating at a bus stop on the side of the road. Haka should have pre-empted this and acted accordingly. Our tour guide did not present as a “passionate and knowledgeable local Kiwi guide” as stated on the Haka tours website. He repeatedly used expletives when speaking, spoke about getting ‘sh*tfaced’ and drinking and listened to heavy metal rock music in the bus where swearing was featured constantly. Vaping was a constant activity on his part and care was not taken to avoid exposure of the tour participants to the nicotine vapours. On one occasion he asked me “where’s my drugs?” and when I questioned what he meant he advised that he was looking for his vape. He also made comments about how he was a “tradie” and had not done a tour in a while and didn’t know the answers to our questions. It felt incredibly unprofessional for what was advertised as a premium tour. The Haka website boasts that Haka Plus tours feature a selection of included activities that their classic adventure tours do not. I was promised a guided e-bike tour. On the day of the ride, the tour guide announced that the ride was self guided and would occur in the middle of the very hot and sunny 35 degree day. There was no flexibility with timing. During the morning, half the tour group had participated in an unsheltered 3 hour outdoor activity (that had been booked through Haka). We had heatstroke and nothing to eat before the bikes were abruptly presented to us. Being very fatigued and hungry, we would have been unable to ride in an enjoyable or relaxing way but were not offered any other opportunity to complete this activity despite being very keen to delay the bike ride to later in the day. There has been no refund offered for this. Continental breakfasts were supposedly provided as part of the tour but with a number of people with dietary requirements the breakfasts at Queenstown Blue Peaks accommodation consisted of 2 pieces of bread (non gluten-free) with 2 boxes of cereal (non gluten-free), milk, yoghurt and a serving of diced fruit in juice. There was no real attempt at Queenstown at catering for individuals who had gluten and dairy requirements despite Haka being pre-warned of these requirements. It has been a week since I have returned from my trip and I am still awaiting for a refund for the Heli Hike Tour that understandably did not go ahead at Franz Josef Glacier due to unsuitable weather conditions ($499 x 2 people that were already paid for and booked months in advance). Overall, Haka Tours made my New Zealand experience very disappointing. Understandably, there have been many Covid related difficulties in the industry however there was not enough done by Haka to ensure the tour participants were satisfied and received what they paid for.
  • G2572PLvincenzor
    G2572PLvincenzor
    0
    0
    DO NOT WASTE YOUR MONEY
    absolutely terrible company. pretty much agree with the most recent 1 star reviews. disorganised, lack of any sense of responsibility and proper logistics. Lack of proper tour guides that actually knows NZ and gives you an authentic taste of NZ rather than just glorified bus drivers who can’t keep a proper timetable, either leaving too early or arriving at destination too late so you barely have time to explore anything people’s private room accomodation and pre-booked activities either gets mixed up or straight up never happened as haka did not even bother to take public holiday dates into their logistics. yet you still offer 23 day tours during the xmas and new year period some of the included activities are absolutely a waste of time and requires long drive to get there, time that could be used to get to destinations faster or explore more of the hidden spots in NZ expect to get bed bugs, tiny crammed room without any ventilation (enjoy the smell of your roommates body odour in high humidity night, and various types of human body fluids in your “high end hostel accomodation” or alternatively you can stay at a hostel in a loud street littered with junkies and the most civilised humans of society deep into the evening many activities are also marked up from booking directly with the local provider (no those local prices were not on sale, they were just the standard pricing) which haka will deny, but hey ripping people off to make an extra few bucks always trumps integrity, money talks. Many days we missed out on included activities due to poor scheduling and guiding. no proper hygiene measures was taken at anytime during the trip Also after all this mess haka still has the audacity to put a surcharge on card transactions. Please don’t bother with the “i’m sorry this isn’t our usual haka tour experience” reply and blaming everyone else but yourself. Drop that fragile ego and accept responsibility for once because as far as haka tours being the “top rated tour on tripadvisor”, that may be true for the old haka tour years ago before it was sold and now no one from the old haka tour company even works for the new company. Haka tours is the equivalent of going to italy to eat authentic italian cooked by Donald Trump trained in a high school cafeteria. If you want to go to NZ, then go with other companies like kiwi-experience or G-adventures Avoid at all cost and don’t be mislead by their past 5 star reviews and their damage control responses.
  • Turkey_Gobbles
    Turkey_Gobbles
    0
    0
    Poor experience, wouldn't recommend
    I was a part of the PREMIUM NEW ZEALAND GUIDED TOUR- SOUTHERN PIONEER from December 23, 2022 to Jan 1 2023, paying $NZ 3,599. Advertised: You’ll stay in trendy hotels, boutique motels, lodges, and rainforest retreats - no backpackers and no dorm rooms". Unfortunately, this certainly was not the case. We were to be provided “A Night of Glamping Under Southern Stars: Luxury camping experience on a historic farm surrounded by . We were advised by email a week beforehand by Haka tours, that instead of staying at Premium accommodation at the Oasis Yurts for two nights, “Unfortunately, we have recently been informed that our main glamping accommodation provider has had to decline some of our groups due to unforeseen maintenance needs to the property. We have tried to find an alternative Glamping solution but sadly were unable to get space during this peak season with other providers. The alternative accommodation provided was completely unacceptable. Instead of twin share accommodation in a comfortable, hygienic setting with a private bathroom, we were presented with a rooms in the YHA Backpackers hostel with unclean shared bathrooms- toothpaste had been left in the sink; odorous dorm rooms with old and worn furnishings, and wifi unavailable in the rooms. Feeling unsafe being in this unhygienic Backpackers accommodation setting with no privacy or cleanliness, we paid $450 out of our own pocket for these two nights for accommodation in Wanaka of the standard that was promised- NOT BACKPACKERS & DORM ROOMS- as stated on the website regarding Haka Plus Tours. We were promised Twin-share hotel style accommodation and this was not provided. This is unacceptable, underhanded and dishonest behaviour on behalf of the tour guide and shows a complete lack of responsibility or care for the wellbeing of the tour group participants. As stated on the Haka tours website: “ All these New Zealand escorted tours come with an experienced and knowledgeable driver guide who is extremely passionate about showing off New Zealand. In their safe hands you will be sure to fall in love with the gorgeous country that we at Haka Tours call our home.” On the whole, the behaviour of our tour group leader was very flippant and juvenile; and he seemed disorganised and disinterested in giving us information or providing tour participants an educational as well as enjoyable experience. For example, when asked if the tour group members were staying at the YHA Backpackers Hostel Accommodation at Wanaka, he refused to answer the question and said that he would talk about that issue later, constantly deferring and deflecting when asked for information. He also repeatedly used expletives when speaking, spoke about getting ‘sh*tfaced’ and drinking- where his favourite drinking holes were and listened to heavy metal rock music in the bus where swearing was featured constantly. There were mature ladies in their 50s and 60s as part of the tour group. Vaping was a constant activity on his part and care was not taken to avoid exposure of the tour participants to the nicotine vapours. He certainly did not present as a “Passionate and knowledgeable local Kiwi guide” as stated on the Haka tours website. We had Adventure activities booked for Christmas Day but apparently Haka Tours was unaware of the fact that none of the Adventure Activity Companies were open and available for the Public Holiday. All these activities had to be cancelled. Continental breakfasts were supposedly provided as part of the tour but with a number of people with Coeliac Disease and Gluten intolerance, the breakfasts at Queenstown Blue Peaks accommodation consisted of 2 pieces of bread (non gluten-free) with 2 boxes of cereal (non gluten-free), milk, yoghurt and a serving of diced fruit in juice. There was no real attempt at Queenstown at catering for the guests who were unable to tolerate Gluten. “Comfortable and air-conditioned bus transport” was to be provided but our tour group was given a standard van with basic amenities and were told that the usual more luxurious bus for Haka Plus Tours was unavailable. I was very disappointed by the standard of care, consideration and planning that were shown as part of this Haka Plus Tour of New Zealand and would not recommend using this company. Sadly, this has been the worst experience of using Holiday Tours and Guides over the past decade and although understandably there have been many Covid- related difficulties in the industry, there was not enough done by the company to ensure tour participants were safe, comfortable and satisfied- especially as an experience sold as a ‘premium’ product. Yours sincerely, Dr C
  • anitah902
    anitah902
    0
    0
    Extremely disorganised tour & disappointment apart from when in queenstown Sam has joined and did his best! He was great
    My tour has come to the end and I would like to write to you how disappointed I'm. It was not my first tour with your company but I'm not sure if I will book with you again. I have booked tour via intrepid but it was run by Haka. I have paid for the trip with the tour guide which we only had last few days. We had 3 tour guides - which one of them was only a bus driver who didn't know anything about NZ. We had missed so much during our trip that I can't even express how much this is disappointing. Only when we got Sam (on New Year's Eve which he should not be then with us, but he realised how much mess we have and tried his best to turn things around and make our trip memorable - which he absolutely did, but it was just only last few days). Prior to him we didn't even have things which were included in the price - like city orientation, we didn't have time for activities which should be planned as included). Also - I paid for my private room, and in Mauri village I didn't get one (despite there was lots available) unless I was willing to pay extra. The biggest disappointment was that when I was booking trip, I was informed that I have new tour in Australia starting on the 5th January but been told me that I cannot fly out until the 7.01 which was so untrue. The tour has finished on the 5.01 in the evening which would allow me to fly out . Also, I had to find my own accommodation on last night as it was not included!!!! Which comes that I missed 3 days of my next tour and extra costs for the accommodation or even breakfast! Tour was during Xmas and nye time - I have been told me I don't need to pre-book activities but when it came to the reality most of the things were sold out and I couldn't do what I really wanted to!! Standards of some hostels were horrible - not as per your description 'high standards hostels'.
  • rociomj93
    rociomj93
    0
    0
    Worst tour company ever
    I did a 16 day tour during 17th Dec to 6th Jan. I knew the dates are major holidays but this tour was sold out since June so Haka had plenty of time to plan this accordingly. They didn't and we had an awful experience most of the time. The worst parts: 1. The tour guides. We had three tour guides for a 16 days trip. Two of them were AMAZING (thanks Nick and Sam) but they DON'T work for Haka tour, so you most likely will get an awful tour guide. Our tour guide for a whole week wasn't a tour guide, he had no experience at all and basically he drove us from point A to B without making stops to any other places except for lunch so we missed most of the North Island "hidden spots". 2. Management of the tour. The worst. Pre paid activities that were booked on the wrong dates; book with a company that wasn't offering them in the selected day or not book at all. Few people missed things they wanted to do because of this. Haka took NO responsibility for this. 3. The dorms. They advertised max 4-6 shared dorms in high end hostels, only female/male and with people from the tour. At least 6 out of the 15 nights, some of these conditions were not met. Also some hostels were the worst I've ever been probably (uncomfortable mattress, dangerous stairs, spiders, no window...). New Zealand is an amazing country and sadly, I got to miss a lot of it because of Haka. Not recommended at all.
  • HandyMandi
    HandyMandi
    0
    0
    Too stressful, not worth the investment
    I’m not sure where to really start, so I will say to anyone looking at investing this much money hoping to have a nice, stress-free vacation, you are better off planning the holiday yourself and saving some money. Even though I paid well in advance for my activities and events during the tour, several of them were overlooked and never booked and because Haka does not have control of bookings that are full, you the customer pays for that by paying for something you won’t even get to do. Of course you will get your money for that event back, so they say, but it won’t happen until the tour is over. Even though the description says hotels AND hostels, it is ALL hostels. A few were pretty good and only bunked 4 people each and had its own bathroom, but others tried to cram up to 8 of us, coed at that; into a tiny room with 4 bunkbeds and no air conditioning. Our tour guide, Grant, seemed really cool at first, but as the tour progressed, it was obvious he was not really focused on making sure we had the best time possible. He openly stated that problem solving was not one of his talents and that he was planning on taking a long break after our tour was done and possibly doing something else instead of touring. If anything went wrong, a few of us would end up being the ones on the phone calling the main office or our travel agents to get it fixed instead of him doing it for us. The bus he drove us around in was not very good and just had enough seats for our group with no extra leg room. The air conditioner would stop working or freeze over and then would poor water out from the top onto the person’s belongings sitting underneath it. The mic system didn't work so he would either yell over the sound of the engine when talking or quickly go over everything we would see while the bus was parked before heading into that city or location. Our tour was 16 days long and traveled the north and south island, but most of our trip was spent on the bus or sleeping in the hostel since Grant would have us leave super early most days for the next city and we wouldn’t get to the next one in time before all the shops or restaurants closed, which is around 5-6pm. We didn’t feel like we had time to really immerse ourselves in the climate or cultures of each place and it was always go go go go. If we were not happy with the sleeping arrangements, he would just always say we were lucky to have beds at all. I also never knew the exact timeline for the tour, besides the basic itinerary that is on the app, nor did I have any idea of what activities were actually available in each place since TourRadar only offered some of those and not all. It would have been nice if Grant had gone over what was on his paperwork with each person at the beginning so that there was time to make corrections or phone calls before those things were no longer available. The main office forgot to follow up on one of my most anticipated activities and I didn’t even know I wasn’t scheduled for it until I made Grant go over my specific itinerary. Thankfully I had my paid invoice showing that I paid for these things or else I would have just lost money. And though there were other things that could have been offered or set up by Grant or the main office instead, I was the one calling the suppliers and making the arrangements and paying extra out if pocket since I couldn’t get the money that wasn’t used for other activities until the tour was over. It was in doing this that I found that some of the events were actually cheaper going through them directly where they were more expensive through Haka. New Zealand is beautiful and has always been the top country I’ve wanted to visit and it will always be one of the tops. But what makes NZ great has nothing to do with what Haka Tours offers. Pick several cities, book your hotels, call and reserve all the great things to do in each city, and learn the bus/rail transportation system to get around and I promise you will be so thankful by being in control of your money, your time, and your experience.
  • ladytraveler1041
    ladytraveler1041
    0
    0
    A VERY UNPLEASANT EXPERIENCE
    We had a terrible experience. Our guide had never guided before and didn't know anything. 12 days with no information from her at all. She was just a driver but we were told she was a guide. Ha! a REAL GUIDE would have been nice. Our vehicle was old and uncomfortable. Nothing worked. The seats were bumpy. The PA system was broken. This company cuts corners and tries to go cheap. We tried to talk to them about couldn't get anyone to do anything., I would not recommend them
  • Elizabeth K
    Elizabeth K
    0
    0
    COMPLAINT
    I booked a trip scheduled 2nd April, the company notified me that due Covid 19 pandemic the tour would be cancelled. I was offered options of a refund or get credits. I chose refund as I was not gonna get any other time which they concurred. After 2 weeks I was contacted by one rude Eva Lawrence who stayed that the business was not doing well due to the pandemic hence they would not refund back the money?! So is that how you treat your customers? Was it my fault that you cancelled the trip due to the pandemic??! I need a refund ASAP. lizahkeru@yahoo.com +61450753569
  • crouch241
    crouch241
    0
    0
    Adrenaline junky
    I was a bit anxious about going solo. I need not have worried as I was with a wonderful group and tour leader. The accommodation ranged from ok to excellent. For me a clean comfortable bed and I’m happy. There were many activities on offer but no pressure to take them up. These were offered the day before and free activities were mentioned. I would have missed some wonderful walks if they had not been mentioned by are guide. I had pre booked my activities and only 2 got cancelled bye to bad weather and time. It was easy to get alternatives. I had the most wonderful time and for once my time away did not fly by. This could be because the pace of the tour was almost right. Every one agreed that the time at Able Tasman National park could have done with an extra day then it would be bang on the money. After all that I would definitely go with haka again and would heartily recommend to anyone.
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katrin h
Sydney, Australia7 contributions
Sep. 2022 • Solo
I recently did the south island 6 mountains in 7 days tour with Connor and absolutely loved about everything: excellent organisation, great coordination, expert driving, insights and contribution. Not just Connor has done a fantastic job as a guide for the week, he's also contributed with great energy and team spirit.
I met wonderful people on this tour from all over the world and can absolutely recommend to try it out if travelling solo.
Written 16 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hannah G
1 contribution
Sep. 2022 • Couples
I have recently returned home from my third South Island Ski tour with my partner (who has now done four). Our guide, Connor could not have done a better job. His knowledge of his countries history, nature and snow fields was impressive and his precise and confident bus driving skills had us all feeling very safe and relaxed.
Haka take care of all of the logistics involved in a ski trip so that you can sit back and enjoy the experience with a beer in hand (if that’s your thing).
This tour is highly recommended if you are a flexible, open minded person/couple/group with a sense of adventure. The bus isn’t fancy and the accomodation is budget, but all perfectly suitable. I do recommend choosing the private room upgrade for a better rest.
However, there is little time to rest between skiing, eating, sleeping and getting to know like minded travellers.
Be prepared for slight adjustments to the schedule to accomodate weather conditions, others’ travel plans, and spontaneous stops made by group consensus.
Also be prepared for breathtaking scenery, aching muscles and lots of laughs….
Written 3 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jacob
Perth, Australia2 contributions
Aug. 2019 • Solo
Had an amazing time seeing snow for the first time and learning to snow board.our guide Mike was exceptional and very friendly.the highlight of the trip was learning about the Wanaka tree which is one of the great wonders of the world
Written 10 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

8-Day Snow Safari Tour provided by Haka Tours